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Marshall's Specialty Services
- Heating & Air Conditioning/HVAC
- Springfield, OR
About this business
Location details
4110 Olympic St, Springfield, OR, 97478, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm done with Marshall's. Last year, I had yearly service done and asked the guy to bring me replacement filters. He brought the wrong size. (They had installed and done yearly service on my unit for over a decade). I discovered the problem last Fall. They would NOT deliver the correct size. I had to go pick it up. Yesterday afternoon, me heater my heater stopped working. I called at 3:45PM and they told me all the service lines were busy. They would call me back. Knowing they closed at 5PM, I called them back at 4:45P... read more
Price gougers. Do not use. Charged huge markup nearly 1,000% for a $20 part on top of service charge. Do business elsewhere
If I could give them a zero, I would. Six years ago I had them install my carrier unit so I naturally called them for repairs. They came out in January and said it was a coolant line issue, put some Freon in the unit and left. Came out again a second time in March and now they say it's a wiring issue/thermostat issue. They told me they used the air wiring at the thermostat and outdoors for the heat in March... I had asked them to leave it alone. They said the wire was definitely bad and it would be $1071 to repair. Th... read more
My experience with Marshall's has been nothing short of horrible. We paid Marshall's to install a new furnace, add an air conditioning unit, and move our water heater. The plumber they contracted completely screwed up our pipes when moving the hot water heater leaving us unable to get more than a trickle of hot water for 4 days. They installed the AC Unit, but then completely forgot to run power to it. We discovered this months later when it was 100 degrees out. We stuck with them and had them come out to perform yearly main... read more
Called to simply cancel our appointment, the lady who answered the phone was rude and hung up on me mid sentence, tried called back a few more times and after not being able to get through to a real person instead of a voicemail box I gave up and then their guys showed up anyhow. Waste of their time and money so I guess jokes on them?? Wouldn't recommend since their communication skills are sub par!
Business response:
Thank you for trying to call and let us know about your cancelation. Our computer and phone records didn't log any calls or voicemails from you in our system to cancel your appointment. Sometimes people google us and accidentally get Marshall's Dept Store and think they called us. It happens unfortunately. Sorry we missed you. You are correct that we sent a Tech out to you because we didn't know you wanted to cancel and he was told you had called in and canceled.
This is a long review. First off, this review is based on a situation that is 3 1/2 years ago but with the addition of new information gathered from Mitsubishi. When we first bought our home we had Marshall's come out and assess our heating and cooling needs. The comfort advisor sold us on a single unit for our home despite our house bing 1780sf. He insisted it would be sufficient. Well it wasn't. All the rooms remained hot or cold given the time of year. After I complained to the company they came out and reassessed and sta... read more
Called to have work done on system. Showed the guy a video of what it was doing and he replaced the fan. He had to order the part $119. The part came about four days later and it was installed. Fast turn around, great. After he installed it, I was not sure but I thought it did the exact same thing it were doing prior. (It was making a banging noise) when he installed it he also did not fully seal the system and was wind noise. $498 Very next day the fan kicked on and it was in fact doing the exact same thing. I called and... read more
I had Marshall's out in January because my furnace wasn't keeping temperature they did a diagnostic test for 135.00. What they decided was the contactor for the heat pump had failed. They also proceeded to tell me that the compressor had failed and that everything I had was shot and not worth fixing and that I should replace it. They gave me a bid ranging from 15k to 18k. I still could heat my house using e-heat... so that's what I did until I could figure a replacement plan. Fast forward to yesterday I had a different ... read more
This has been nothing but a terrible experience from day one. We had Marshall's install an entirely new system in a full house renovation approximately two years ago. That process was fraught with issues from start to finish to include rude schedulers who failed to get us on the schedule for work when they said they would, not letting us know when the crew was "sick" and would not be out at all on the scheduled day, and installing cheap equipment that was inappropriate for residential use, which we, the customer, had to requ... read more
Frequently asked questions about Marshall's Specialty Services
How is Marshall's Specialty Services rated?
Marshall's Specialty Services has a 4.8 star rating with 1,544 reviews.
When is Marshall's Specialty Services open?
Marshall's Specialty Services is closed now. It will open tomorrow at 8:00 a.m.