Marshall's Specialty Services

Bev D. 

on Yelp

8 years ago

My experience was similar to Pam S. Called in January, limped along until mid-May when I was told (after two days of diagnostics) that I would need a whole new unit. No follow-up call until mid-June. The guys who came to the house were polite enough but it was clear they just wanted to install a new unit. Got a second opinion from another company who responded promptly and followed through. 

Corey K. 

on Yelp

9 years ago

Just got off the phone with reception. Had a service repair in Oct (8 mo ago) but the unit failed in two months with same problem while operating as heating unit. I need it fixed now as it is my only way to cool home and they want to charge me $110 For another diagnostic for something they only replaced fuses at the rate of $175. Really? I just priced these fuses at home depot at $5.47 each! I paid $175 For a $10.92 fix that was not fixed at all! You've lost my business Marshalls! 

Kaya S. 

on Yelp

9 years ago

I called Marshall's for a routine service of my gas furnace and they found problems and shut it off completely for safety. They pressured me to purchase a whole new unit and when I did not qualify for the financing they stopped calling me and when I asked for a repair appointment, they said I could not schedule or order parts until I had paid in advance. If the parts came from the factory it would take two weeks and we might be without heat in the middle of winter (with kids!) for a month! When I asked about a warranty co... read more

James N. 

on Yelp

9 years ago

The service department is horrible! I needed to have warranty work done and what ensued was a major headache. They'll set up a appointment in a four hour window and on three consecutive occasions had to change times. This cost my family about $500 in lost wages. I will be looking for a different company as soon as the warranty work is done. 

Ted L. 

on Yelp

10 years ago

Called today about scheduling our annual service maintenance and was quoted $225.00 for the Value Club service which for the past 2 years was $168.00. I asked the scheduler if they had raised their prices and she said "oh yes I guess we did"! I realize things are going up but over 30% hike and not informing the customer other than requesting my credit card to bill me. Plus the lady didn't even care whether I deserved an explanation or if I even scheduled an appointment with Marshall's. I think it's time to get a more cust... read more

Jacki J. 

on Yelp

11 years ago

If I could give them a 0 stars I would. Run and run far away from this company! 2 emails and 2 phone calls trying to get service and not once was a phone call/message/email responded to our returned. Lousy company, lousy communications, just plain lousy. RUN RUN RUN as far as you can from this place..... 

Jerry D. 

on Yelp

11 years ago

Terrible customer service can not get anyone to call to even give an appointment time. I called first thing this morning and was told someone would call right away. Two hours later I call to find out that they are to busy to even give me an appointment time. Worst experience ever I would strongly suggest that you not waste their time by calling since they are to busy to even call to set up a time. 

Edward G. 

on Yelp

11 years ago

Pretty disappointing customer service. Expensive too. With temps in the 30s overnight, our thermostat (installed by Marshalls) failed. We called and asked for a same-day service appointment and were told someone would be out "in two hours" and would charge $95 just to walk in the door. Additional parts & labor would be added to that charge. Four hours later, no repairman and no call from Marshalls about the repairman being two hours late. Marshalls receptionist seemed impatient with a customer calling to find out where a... read more

Apish A. 

on Yelp

12 years ago

I have a gas furnace that stopped working last week. I had it diagnosed by Gas Appliance. The draft inducer was cashed. I called Marshall's to see what it would cost to replace. I gave Marshall's the model and serial number of the furnace. Marshall's gave me an estimate of $765. I then researched my options. I bought the part online for $188 from HVAC Parts Outlet and installed it myself in 20 minutes. Rip (off) City. I suppose a technician could install it in 10 minutes. Add in 20 minutes of travel time. Marshall's,... read more