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Marygrove Awnings
- Awnings
- Livonia, MI
About this business
Location details
12700 Merriman Road, Livonia, MI, 48150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Great customer service when you are shopping for a new awning, but unfortunately service customer service could use some work!
Awning is great everything else was very poor after 3 tries they finally got it installed it is still not right sales person was not very informative and the installers couldn't wait to get out of here it is still not right have called but no one has answered my concerns and if the wind sensor would have been installed right it maybe would not close when you are trying to roll the screen up or down
Business response:
Hi Bill, Glad you love your Marygrove Awning! We’re sorry to hear of the issues you had, however. Our director of operations will be calling you soon to check in and make sure you are satisfied. Take care!
I like my awning,but when it was installed they left us with an electrical cord that did not reach the outlet. They installer said there was nothing that he could do. We had to go to many stores to find a short extension cord.
Business response:
Hi Lauren! Thanks for leaving your review, and glad you like your awning! We are having the director of operations call you soon. We’re sorry you had to shop for an extension cord; that shouldn’t have happened. We’d like to reimburse you the cost. Looking forward to speaking with you!
Very happy with it but need someone to adjust the automatic 'roll up'.. If there is the slightest wind, it rolls up --needs a bit of adjustment Martha Bones
Very happy with it but need someone to adjust the automatic 'roll up'.. If there is the slightest wind, it rolls up --needs a bit of adjustment Martha Bones
Saw your ad on TV and called for an appointment.Stayed home Saturday waiting for a rep. to show and he never did!No call that day until Sunday afternoon! Not a good way to business!Very disappointed.
Saw your ad on TV and called for an appointment.Stayed home Saturday waiting for a rep. to show and he never did!No call that day until Sunday afternoon! Not a good way to business!Very disappointed.
Love our new awning, not real happy with the Salesman. Very rude and unprofessional. Treated us like he was doing us a favor. Had a question about the electrical installation, instead of answearing it like a professional, he proceeded to scream over the phone. Very rude.
Business response:
Hello Mary. We are very sorry to hear this. We take customer service very seriously and will be looking into this matter. We will have a manager reach out to you to discuss this further.
Love our new Marygrove awning. Perfect for the afternoon sun we get on our deck. The installers were very timely and courteous
Frequently asked questions about Marygrove Awnings
How is Marygrove Awnings rated?
Marygrove Awnings has a 4.8 star rating with 2,111 reviews.
When is Marygrove Awnings open?
Marygrove Awnings is closed now. It will open at 9:00 a.m.