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Marygrove Awnings
- Awnings
- Livonia, MI
About this business
Location details
12700 Merriman Road, Livonia, MI, 48150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Multiple problems: Waited forever for the screens, wind sensor was adjusted to a very sensitive setting, had to manually retract the awning during a power outage and the awning fabric stretched out of shape. Now, we can't drop the shade screen without it falling out of the center brackets! Every single issue is at least a week for service! REALLY? NEVER AGAIN!
Business response:
Hi Diane, if you could please message us your contact info we’d like to talk to you about your concerns. Thanks!
The awning looks great. No problem. Service is the big problem. My awning is not large, only about 10 feet wide. It is on a condo. I bought it about 4 yrs ago. In Oct. or 2015 I called because one of the arms was not closing completely. They came out and using a cell phone device they reprogrammed it. I asked about it happening again and I was told "It will NEVER happen again". I paid $80.00 service fee. In August of 2016 (10 months) I called because the arm would not close. They came out and used the cell phone to reprogram... read more
The awning looks great. No problem. Service is the big problem. My awning is not large, only about 10 feet wide. It is on a condo. I bought it about 4 yrs ago. In Oct. or 2015 I called because one of the arms was not closing completely. They came out and using a cell phone device they reprogrammed it. I asked about it happening again and I was told "It will NEVER happen again". I paid $80.00 service fee. In August of 2016 (10 months) I called because the arm would not close. They came out and used the cell phone to reprogram... read more
Every time you call them they say their computer not working and tell you they will call you back but they don't. Also I placed an order in May 12th and they forgot to put my order though. Till I called 2 weeks later then I they gave me a run around for 2 months till last week when they came to install and left 6 big pile of dirt and told me to get rid of it. Who does that???
Business response:
Hi Mike! If you are still having issues, we’d like to speak with you again. We’ll have Vince give you a call and see if we can be of service. Take care!
Every time you call them they say their computer not working and tell you they will call you back but they don't. Also I placed an order in May 12th and they forgot to put my order though. Till I called 2 weeks later then I they gave me a run around for 2 months till last week when they came to install and left 6 big pile of dirt and told me to get rid of it. Who does that???
Great customer service when you are shopping for a new awning, but unfortunately service customer service could use some work!
Great customer service when you are shopping for a new awning, but unfortunately service customer service could use some work!
Awning is great everything else was very poor after 3 tries they finally got it installed it is still not right sales person was not very informative and the installers couldn't wait to get out of here it is still not right have called but no one has answered my concerns and if the wind sensor would have been installed right it maybe would not close when you are trying to roll the screen up or down
Business response:
Hi Bill, Glad you love your Marygrove Awning! We’re sorry to hear of the issues you had, however. Our director of operations will be calling you soon to check in and make sure you are satisfied. Take care!
I like my awning,but when it was installed they left us with an electrical cord that did not reach the outlet. They installer said there was nothing that he could do. We had to go to many stores to find a short extension cord.
Business response:
Hi Lauren! Thanks for leaving your review, and glad you like your awning! We are having the director of operations call you soon. We’re sorry you had to shop for an extension cord; that shouldn’t have happened. We’d like to reimburse you the cost. Looking forward to speaking with you!
Frequently asked questions about Marygrove Awnings
How is Marygrove Awnings rated?
Marygrove Awnings has a 4.8 star rating with 2,271 reviews.
When is Marygrove Awnings open?
Marygrove Awnings is closed now. It will open at 9:00 a.m.