This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They are liars. They no call no show twice then show up when they damn well please . It was already established that I was to be home during install. I was not home during install because they bv show up when they want. They entered my closed gate back yard clearly marked with a bad dog sign. Idiots. They lied and stated bait traps would be 8 feet apart. They are actually up to 13 feet apart, average being 12 feet. The lied stated bait traps would be by the house. They are all over my yard. If you read this and still hire th... read more
Business response:
Ms Sepulveda, We sincerely apologize for the unpleasant experience. We can see the General Manager and technician we out today to reinstall the bait stations correctly in your presence. We can also see you have spoken to the Regional Manager of the Midwest Florida region. Please let us know if we are able to assist further, as Customer Satisfaction is our number one priority. Once again, our apologies. Thank you, stay safe and have a nice weekend.
They state Termite bait will be 8 feet apart and they install them 13 feet apart. They no call no show two times then show up when they damn well please and enter closed gated backyard with bad dog sign posted. This is when they had no appointment and it was already established that I was to be home at the time of install. They are horribly managed, if managed at all.
Business response:
Ms Sepulveda, We sincerely apologize for the unpleasant experience. We can see the General Manager and technician we out today to reinstall the bait stations correctly in your presence. We can also see you have spoken to the Regional Manager of the Midwest Florida region. Please let us know if we are able to assist further, as Customer Satisfaction is our number one priority. Once again, our apologies. Thank you, stay safe and have a nice weekend.
Tech. did not provide service I was billed for. Charged $107 for less than 4 min of him being onsite. Could not get a call back from local office about the issue.
Business response:
Good morning Mr Gilmore, Please accept our apology for the unpleasant experience. We would like to bring this to the attention of the Corporate Office for a quick resolution. Would you mind providing us with your property address. You may do so by emailing us at wecare@masseyservices.com or private messaging. Thank you, we look forward to your email.
The worst Customer Service I have EVER EXPERIENCED!!! my bank account has been charged, even when I received no service. I called to see why I was charged, agent stated that someone was supposed to come out days before! So I schedule an appointment for the next day, no one showed up! I called back to customer service, she stated that the technician in my area called out sick. This is so unprofessional I could scream. I definitely want a refund and out of my contract. I will be contacting the BBB. I hate it!
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon. Thank you, Massey Services Customer Care
Horrible horrible customer service! Awful service. I’m so sad I ever learned about this terrible company. DO NOT USE THEM!!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the South Carolina region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Mass... read more
Very disappointed with our Massey lawn service. We have been using them for over a year. We started using them to help keep our newly installed sod looking great. Within 6 months our sod had mostly died and Massey began telling us they were going to resod. It still has not been done. I have asked and called multiple times and every time they tell me it’s going to be done and at one point told me it would be done within two weeks. That was two months ago. I keep getting letters from our HOA about our grass. With as much as I ... read more
Business response:
Ms Heald, We appreciate you bringing this to our attention and we apologize. We certainly understand your frustration and are so sorry for the inconvenience. We have forwarded a copy of this post, along with your account information, to our Corporate Office to see this is addressed as soon as possible. Once again, our apologies.
Sold service to us and do not show up for the appointments
Business response:
Mr Johnson, We appreciate you bringing this to our attention and we apologize. We certainly understand your frustration and are so sorry for the inconvenience. We have forwarded a copy of this post, along with your account information, to our Corporate Office to see this is addressed as soon as possible. Once again, our apologies. Please stay safe and enjoy your weekend.
Very bad experience with Massey and do not recommend. I was mischarged $100 and have been thrown from person to person saying it would be put back on my account for over a week now. No one has gotten back to me and when i called to just cancel my account even if it meant being out $100, no one was there to help in my area and i was told I’d be given a call…still no call. Can’t stress enough - save your money!!!! Don’t recommend.
Business response:
Ms Lawrence, We sincerely apologize for the unpleasant experience. This does not reflect our Customer Care Guidelines. We have escalated this to our Corporate Headquarters to see this is addressed and resolved immediately. Someone will contact you shortly. Once again, our apologies. Please stay safe and enjoy your day.
Would never use a company who keeps coming to your door,and asking for business! Three times in about 6 weeks.Never wearing a mask! Stop the solicitation!!
Business response:
Ms Cassidy, Thank you for bringing this to our attention. We completely understand your concern and frustration. We sincerely apologize that our team member failed to follow the policies that we have in place regarding facial coverings. The safety and well-being of our customers, potential customers, team members and our community is always of utmost importance to us. We have escalated this to our Corporate Management team so it can be addressed immediately. Once again, thank you and please accept our apologies. We hope you ... read more
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,031 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.