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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
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Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon.
This year has been the worst. Initially they will tell you that they kill the weeds. Then as the weeds (all kinds) take over, they will tell you that you will have to hand pick them. The weeds are winning. Also missed a couple of scheduled applications. We were told that there was issues within the company and nobody was getting the correct service. After the sod webworms were taking over we got them to show up after telling them there wasn't going to be any lawn left to take care of. I've watched the guy do the applicat... read more
This is one of the worst service i ever faced. Without our permission they directly come to our backyard and charge your credit card. If we ask we have an 30 days written agreement to cancel it. They provide the follow up service if they have any work at your location and not the committed dates. General Manager will give false promises.
Business response:
Good evening, We sincerely apologize for the unpleasant experience. We would like to be able to address and resolve as quickly as possible. With the information given we were unable to find your account. Would you mind private messaging us and providing us with your property address. Thank you, we look forward to your reply.
Totally useless, Agreed to go up on the roof and track down and kill a wasps nest in the chimney, and did no such thing. The goof that came out “couldn’t go on the roof” and wanted us to call a chimney sweep guy to get it. My guess is he was a coward. Nice of them to bill for services they didn’t provide.
Business response:
Ms Roopani, We sincerely apologize for the unpleasant experience. With the information given we are unable to locate your account. Would you mind confirming your property address. Thank you, you may email wecare@masseyservices.com and please mention this review. We would like to be able to address and resolve. Thank you, we await your reply to be able to assist.
My experience with MASSEY services is HORRIBLE, HORRIBLE, HORRIBLE! They recently purchased a company that I was using for 17 years, never had a problem. As soon as they took over all my problems started. There technicians are unknowledgeable, every time I asked a question they don’t have an answer. Terrible customer service and not willing to help me. Long hold times when you call. I will NEVER use or recommend MASSEY services to anyone!
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to hear... read more
crap provider stay away. Non existent customer service when they don't perform.
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind emailing us at wecare@masseyservices.com your property address, we would like to resolve this as quickly as possible. Once again, our apologies. Tha... read more
Good costumer service and actually providing service.
Business response:
Ms Did, We sincerely apologize we did not exceed your expectations and we completely understand your frustration. We take pride in Total Customer Satisfaction being our number one priority. Therefore, we have forwarded a copy of this review to our Corporate Headquarters. Someone will contact you for an immediate resolution. Once again, our apologies. Please stay safe and have a nice afternoon.
Used Massey for an ant issue I had in 2020. They set some bait up, and 2 days later the ants quadrupled. They came back out, and did a few other things. Long story short, they could not get rid of ants. Charged me $140 for first visit and $80 quarterly. Canceled services, which they allowed and hired Terminix. Terminix had ants gone less than 24 hours. Fast forward to today. I just received a call from Collections stating that Massey is looking to collect several payments of $80 when they haven’t serviced me in over a year, ... read more
Business response:
We are sorry to see a 1 star review. We would like the opportunity to change it to 5 stars. Would you mind emailing us at wecare@masseyservices.com your property address and issue that needs to be addressed. We will then forward to our Corporate Office to assist us in an immediate resolution. Thank you, we look forward to your email.
New Port Richey, FL I was driving home after dropping off my daughter at her before/after school program and surprise surprise, I saw one of their drivers cut from the far right lane, across 2 lanes of traffic to the far left lane cutting off multiple cars doing so. the kicker? no blinker to tip it all off and proceeded to speed 20+ over the speed limit. Talk about a way to cause an accident. judging by your reviews, this seems par for the course. I can't wait for your driver's to cost you millions in insurance claims.
Business response:
Mr Erickson, Thank you for bringing this to our attention. We take these matters very seriously. Our sincerest apologies for the stress this has caused. We appreciate the picture as this will help us identify our team member so we may take the necessary disciplinary actions. Once again, our apologies. Please stay safe and have a great weekend,
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.