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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I'm a new customer we had the initial treatment on Nov 9. Was told he would be back in a month to check the lawn aswell as someone cones out aerate the lawn. It is now December 29th and no one has been out. I called the office and two times they said he would be out and nobody shows up. At this point I'm going to call and cancel to go with another company with better service and communication. I'm in the Saint Cloud FL area.
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon.
Massey has effectively killed our lawn. I used to do the lawn myself and throw out some weed and feed once every six months. I signed up with Massey lawn services to try to get the lawn more lush. We signed up for monthly but realized that we didn’t need shrub care so moved to bimonthly. The lawn in the backyard started to look thicker at first so that was good but the front yard started declining. At first Massey said it was because I moved to bimonthly and not monthly. That makes no sense because most companies come every ... read more
Business response:
Ms Dukes, We sincerely apologize for your unpleasant experience with your lawn service. We appreciate you bringing this to our attention, as Total Customer Satisfaction is our number one priority. As a Massey Services customer, it is expected that you only receive best care. We have forwarded a copy of this review to our Corporate Headquarters, you will be contacted and be provided with an immediate resolution. Once again, our apologies. Please stay safe and enjoy the upcoming holidays.
I was advised in both writing and via phone yesterday on 12/13/21 by Mercedes Schmit that termite treatment of my home was due for renewal by 12/23/21 and that a payment in the amount of $225 was needed. I paid for the renewal as termite treatment is inevitable especially with wood frame homes. While in my garage today, 12/14/21 I realized that my home had already been treated in March of this year and that no additional services should be needed until March 2022. Upon realizing this, I sent an email to Mercedes today inquir... read more
***Update*** Today 12/15/21 I received a phone call personally from Regional Manager Chris and let me say that the phone call was truly a pleasure. This is not only because Chris offered to refund my payment but more so because he was empathetic, understanding, kind and professional in that he accepted accountability for the mishap!! With him I felt like a valued customer. Because of that, I will remain a customer of @[76614782655:274:Massey Services, Inc.] as I have indicated to Chris. And from the bottom of my heart Chris,... read more
Business response:
Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as customer service is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address so we may resolve this as quickly as possible. Once again, our apologies. Thank you, we look forward to hear... read more
***Update*** Today 12/15/21 I received a phone call personally from Regional Manager Chris and let me say that the phone call was truly a pleasure. This is not only because Chris offered to refund my payment but more so because he was empathetic, understanding, kind and professional in that he accepted accountability for the mishap!! With him I felt like a valued customer. Because of that, I will remain a customer of Massey Services, Inc. as I have indicated to Chris. And from the bottom of my heart Chris, again I say THANK ... read more
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Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, stay safe and have a nice afternoon.
This year has been the worst. Initially they will tell you that they kill the weeds. Then as the weeds (all kinds) take over, they will tell you that you will have to hand pick them. The weeds are winning. Also missed a couple of scheduled applications. We were told that there was issues within the company and nobody was getting the correct service. After the sod webworms were taking over we got them to show up after telling them there wasn't going to be any lawn left to take care of. I've watched the guy do the applicat... read more
This is one of the worst service i ever faced. Without our permission they directly come to our backyard and charge your credit card. If we ask we have an 30 days written agreement to cancel it. They provide the follow up service if they have any work at your location and not the committed dates. General Manager will give false promises.
Business response:
Good evening, We sincerely apologize for the unpleasant experience. We would like to be able to address and resolve as quickly as possible. With the information given we were unable to find your account. Would you mind private messaging us and providing us with your property address. Thank you, we look forward to your reply.
Totally useless, Agreed to go up on the roof and track down and kill a wasps nest in the chimney, and did no such thing. The goof that came out “couldn’t go on the roof” and wanted us to call a chimney sweep guy to get it. My guess is he was a coward. Nice of them to bill for services they didn’t provide.
Business response:
Ms Roopani, We sincerely apologize for the unpleasant experience. With the information given we are unable to locate your account. Would you mind confirming your property address. Thank you, you may email wecare@masseyservices.com and please mention this review. We would like to be able to address and resolve. Thank you, we await your reply to be able to assist.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.