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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Their Lawn Mowing service has gone to Crap… Here we go again… what is wrong with these guys. For a while I have a female cutting the grass an it was pretty good. Going to have to find another service.
Business response:
Mr and Mrs Moritz, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. We have escalated this to our Corporate Headquarters for an immediate resolution. Someone will be contacting you as soon as possible. Please stay safe and have a nice afternoon.
We used Massey to get rid of a German cockroach issue. We were told by the inspector that they would also come out every three months to continue with making sure they’re gone inside of the house if we sign up for it at $85 every three months. However it appears we were lied to and the company only plans on taking care of the outside of the house. Which we did not agree to. We would have never signed up for an entirely different issue. Someone came out and “sprayed outside” which honestly we couldn’t tell because my husband ... read more
Business response:
Ms Kimball, We sincerely apologize for the unpleasant experience and the lack of communication. We have forwarded a copy of this review to our Corporate Office. We can see they have left you a message. Customer Satisfaction is our number one priority and we would truly like to offer you a resolution. Is there a better time to contact you or a better number? Please private message or email us at wecare@masseyservices.com. Thank you we look forward to assisting and making this right. Have a nice evening.
Tried cancelling because their product doesn’t work and the company gave me the hardest time with nasty smart-ass attitude. I called to cancel and the person on the phone said I will receive a call from the GM. He calls me and asks why I want to cancel and I tell him it hasn’t worked for me. He then proceeds to ask my why I didn’t call for a free repeat service to fix the problem and I told him I have in the past but it never works. He then says I haven’t tried in the last few months. I tell him I still want to cancel becaus... read more
Business response:
Ms Li, We appreciate you bringing this to our attention. We sincerely apologize, as this in no way reflects our Customer Care Guidelines. Customer Satisfaction is our number one priority and we take pride in that. We have forwarded a copy of this review to our Corporate Office. Someone will contact you as soon as possible with an immediate resolution. Once again, our apologies. Please stay safe and have a nice day.
Avoid this company! My husband canceled service because we sold the house and moved out of state. They came anyway and promptly billed our card on file even though we had canceled well in advance. My husband called and they told him they can’t issue a refund and to dispute it with our bank. This is unacceptable.
BEWARE ! Do not fall from sweet words of their salesguys. they auto charge us and this happens twice without showing up. They said they locate the team on our area. But failed to show on my front and backyard CCTV. Do they have invisible guys working on my yard not visible on my camera? 🥺 We’ve been calling them this whole afternoon and no luck. Even the auto call back is failing. Bad service!!
Business response:
Mr Abrera, We sincerely apologize for the unpleasant experience. We truly appreciate you bringing this to our attention. We have forwarded this to our Corporate Headquarters to see their is an immediate resolution. We take pride in Customer Satisfaction being our number one priority. Someone will be contacting you as soon as possible. Once again, our apologies. Please stay safe and have a nice weekend.
DO NOT and I repeat DO NOT support this business. HIGHLY UNPROFESSIONAL! They will charge your account, not show up for the service, and not even call to say they’re unable to make it. 1. I had to call them due to a caterpillar issue. 2. The lady said “oh someone was supposed to be there on Monday and didn’t show up, let me reschedule it for you”. 3. Today is the day of the reschedule. Our appointment was 2pm. 3:37 rolls around and they’re no call no show. I called them and was told they have a two hour window. I asked wha... read more
Business response:
Ms Sellers, We sincerely apologize for the unpleasant experience. We have just spoken to the Corporate Office, and are aware that the Service Manager has contacted you and there has been a resolution. Please let us know if we are able to assist further. Once again, our apologies. Please stay safe and have a nice afternoon.
They are liars. They no call no show twice then show up when they damn well please . It was already established that I was to be home during install. I was not home during install because they bv show up when they want. They entered my closed gate back yard clearly marked with a bad dog sign. Idiots. They lied and stated bait traps would be 8 feet apart. They are actually up to 13 feet apart, average being 12 feet. The lied stated bait traps would be by the house. They are all over my yard. If you read this and still hire th... read more
Business response:
Ms Sepulveda, We sincerely apologize for the unpleasant experience. We can see the General Manager and technician we out today to reinstall the bait stations correctly in your presence. We can also see you have spoken to the Regional Manager of the Midwest Florida region. Please let us know if we are able to assist further, as Customer Satisfaction is our number one priority. Once again, our apologies. Thank you, stay safe and have a nice weekend.
They state Termite bait will be 8 feet apart and they install them 13 feet apart. They no call no show two times then show up when they damn well please and enter closed gated backyard with bad dog sign posted. This is when they had no appointment and it was already established that I was to be home at the time of install. They are horribly managed, if managed at all.
Business response:
Ms Sepulveda, We sincerely apologize for the unpleasant experience. We can see the General Manager and technician we out today to reinstall the bait stations correctly in your presence. We can also see you have spoken to the Regional Manager of the Midwest Florida region. Please let us know if we are able to assist further, as Customer Satisfaction is our number one priority. Once again, our apologies. Thank you, stay safe and have a nice weekend.
Tech. did not provide service I was billed for. Charged $107 for less than 4 min of him being onsite. Could not get a call back from local office about the issue.
Business response:
Good morning Mr Gilmore, Please accept our apology for the unpleasant experience. We would like to bring this to the attention of the Corporate Office for a quick resolution. Would you mind providing us with your property address. You may do so by emailing us at wecare@masseyservices.com or private messaging. Thank you, we look forward to your email.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,260 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.