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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible service. Horrible communication. Awful excuses. We signed up, paid in full and then no one shows. And then given every excuses in the book. Don't waste you time or money. And we are new customers
Business response:
Mr Ratcliff, We sincerely apologize for the unpleasant experience. Customer Satisfaction is our number one priority, our apologies this was not shown to you. We have forwarded a copy of this review to our Corporate Headquarters. Someone will be contacting you to address and resolve as quickly as possible. Once again, our apologies. Please stay safe and enjoy your weekend.
I used to have precision and Massey took over from precision. Never had issues in past but this new company customer service is horrible… my quarterly service is due in end of July but they want to do it beginning of July. Called customer service and talk to someone name Marsha rude lady. She first argue with me then she said I can move it to end of July. Then i asked if it can be done on Saturday as they come on weekday but don’t treat inside garage. This way I am off from work and open garage for them. But she said no it ... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the North Texas region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
I had Massey install a sprinkler system, sod my front yard, and have been provided lawn treatments continuously for the past two years. When installing the sprinkler system, they cut through the roots of the tree in my back yard. Needless to say, next storm, it fell. They did nothing to help. After two years my lawn looks like the pictures. Service people are nice, but what am I paying for?
Hi my name is lucy I contracted Massey last august 2020 for service my lawn for one year and i was expecting great results and as of today almost a year later my lawn looks sheet!!!!! Always burn i spent too much on water and nothing call them more than a dozen times in the last 10 months and customer service and the area manager really bad getting back to me! After i sign the contract a lot of people told me really bad reviews from them but to late!NO RESULTS AT ALL AND NOE THEY JUST RETURNING 95.00 dollars instead of 200.0... read more
Business response:
Ms Medina, We sincerely apologize for the unpleasant experience you have had since starting service. We appreciate you bringing this to our attention. We have escalated this to our Corporate Headquarters to see this is addressed and resolved as soon as possible! We take pride in Customer Satisfaction being our number one priority, someone will contact you with a resolution. Once again, our apologies.
Scheduled an appointment. No call. No show. I will give my business elsewhere.
****BEWARE**** THIEVES******First they solicited us. We let them come in, and even signed up with them. They set stuff around our house to see what issues our new construction house might have. They said they would return in 30 days to check on the stuff they laid out. Have not heard from them. They basically took our money for a whole year, or should I say stole. And I just got off the phone with their CSR who said they were at our place last May 24th. Great another lie. They have not been to our house since April when I pa... read more
Business response:
Good evening Mr. Frood, I apologize that this has been your experience with our services. Would you please private message us with your contact information so that I can have a regional manager reach out to you as soon as possible tomorrow morning? Thank you, Susan Morgan
Representative was rude! I was home waiting for service treatment. Claimed he knocked on door. Left card in front of door. Had issues with the same person before. Did not come to location with correct supplies to treat for problem as stated prior to arrival. Very dissatisfied with the service and ( finally ) the supplies used. Very rude when I asked about certain treatment and very evasive about products!
Business response:
Ms Asbill, We sincerely apologize for the unpleasant experience. We would a like to escalate this to our Corporate Headquarters. Would you mind providing us with the property address to see we are able to address and resolve this immediately. Customer Satisfaction is our number one priority and we would like the opportunity to show that to you. Please private message us so we are able to have this addressed. Thank you, we look forward to assisting.
We’ve had Massey services for about 5 months now and haven’t been thrilled. Had to call them back atleast 4x now because whatever solution they use is not working for the tiny ants that keep getting in our bathroom. Then when you do call them, they give you a time window. So you sit home waiting for the person to show, only for them not to. You call to verify anyone’s coming and it’s always “Oh he’s running behind. He should be there within the hour!” Why bother giving a time frame if no one shows within that time??? This ha... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest Florida Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
BUYER BEWARE!!! It’s June 10th as I write this. I’m a brand new customer. My experience has been pretty bad so far. First, the sales guy told me that Massey sprays inside the walls to kill bugs as part of the quarterly service. That’s not true. Next, I had my first service setup for a Saturday morning but the guy showed up Friday instead. I was home so it was fine but that was not cool. He told me this was my initial first quarterly service and that there would be a follow-up towards the end of the month. Massey billed... read more
Business response:
Mr Aronson- Thank you for bringing this to our attention, Thank you for bringing this to our attention. We are sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. Your review has been escalated to the Regional Manager of the South Carolina region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 26,032 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.