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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The worst Customer Service I have EVER EXPERIENCED!!! my bank account has been charged, even when I received no service. I called to see why I was charged, agent stated that someone was supposed to come out days before! So I schedule an appointment for the next day, no one showed up! I called back to customer service, she stated that the technician in my area called out sick. This is so unprofessional I could scream. I definitely want a refund and out of my contract. I will be contacting the BBB. I hate it!
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon. Thank you, Massey Services Customer Care
Horrible horrible customer service! Awful service. I’m so sad I ever learned about this terrible company. DO NOT USE THEM!!
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the South Carolina region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Mass... read more
Very disappointed with our Massey lawn service. We have been using them for over a year. We started using them to help keep our newly installed sod looking great. Within 6 months our sod had mostly died and Massey began telling us they were going to resod. It still has not been done. I have asked and called multiple times and every time they tell me it’s going to be done and at one point told me it would be done within two weeks. That was two months ago. I keep getting letters from our HOA about our grass. With as much as I ... read more
Business response:
Ms Heald, We appreciate you bringing this to our attention and we apologize. We certainly understand your frustration and are so sorry for the inconvenience. We have forwarded a copy of this post, along with your account information, to our Corporate Office to see this is addressed as soon as possible. Once again, our apologies.
Sold service to us and do not show up for the appointments
Business response:
Mr Johnson, We appreciate you bringing this to our attention and we apologize. We certainly understand your frustration and are so sorry for the inconvenience. We have forwarded a copy of this post, along with your account information, to our Corporate Office to see this is addressed as soon as possible. Once again, our apologies. Please stay safe and enjoy your weekend.
Very bad experience with Massey and do not recommend. I was mischarged $100 and have been thrown from person to person saying it would be put back on my account for over a week now. No one has gotten back to me and when i called to just cancel my account even if it meant being out $100, no one was there to help in my area and i was told I’d be given a call…still no call. Can’t stress enough - save your money!!!! Don’t recommend.
Business response:
Ms Lawrence, We sincerely apologize for the unpleasant experience. This does not reflect our Customer Care Guidelines. We have escalated this to our Corporate Headquarters to see this is addressed and resolved immediately. Someone will contact you shortly. Once again, our apologies. Please stay safe and enjoy your day.
Would never use a company who keeps coming to your door,and asking for business! Three times in about 6 weeks.Never wearing a mask! Stop the solicitation!!
Business response:
Ms Cassidy, Thank you for bringing this to our attention. We completely understand your concern and frustration. We sincerely apologize that our team member failed to follow the policies that we have in place regarding facial coverings. The safety and well-being of our customers, potential customers, team members and our community is always of utmost importance to us. We have escalated this to our Corporate Management team so it can be addressed immediately. Once again, thank you and please accept our apologies. We hope you ... read more
Horrible service. Horrible communication. Awful excuses. We signed up, paid in full and then no one shows. And then given every excuses in the book. Don't waste you time or money. And we are new customers
Business response:
Mr Ratcliff, We sincerely apologize for the unpleasant experience. Customer Satisfaction is our number one priority, our apologies this was not shown to you. We have forwarded a copy of this review to our Corporate Headquarters. Someone will be contacting you to address and resolve as quickly as possible. Once again, our apologies. Please stay safe and enjoy your weekend.
I used to have precision and Massey took over from precision. Never had issues in past but this new company customer service is horrible… my quarterly service is due in end of July but they want to do it beginning of July. Called customer service and talk to someone name Marsha rude lady. She first argue with me then she said I can move it to end of July. Then i asked if it can be done on Saturday as they come on weekday but don’t treat inside garage. This way I am off from work and open garage for them. But she said no it ... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the North Texas region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
I had Massey install a sprinkler system, sod my front yard, and have been provided lawn treatments continuously for the past two years. When installing the sprinkler system, they cut through the roots of the tree in my back yard. Needless to say, next storm, it fell. They did nothing to help. After two years my lawn looks like the pictures. Service people are nice, but what am I paying for?
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,260 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.