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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dealer who sold us the vehicle was awesome and went beyond to tell us everything about the vehicle and what he can do to touch it up. Finance Eric was horrible. Always trying to avoid seeing you after a deal and does the complete opposite of everything you agree on.
Business response:
We're happy to hear that your experience with the sales team was positive, but we're sorry to learn about your experience with the finance department. This isn't the level of service we aim to provide, and we would like to address this matter. Please contact David Kelley, General Manager, at dkelley@mckinneybuickgmc.com so we can work to resolve this issue. Thank you for bringing this to our attention.
Ease of making an appointment and checking in for service. Quick service and quality care.
Business response:
Thank you for your positive review! We're glad to hear that you had an easy experience making an appointment, checking in, and receiving quick, quality service. Providing efficient and reliable service is always our goal, and we appreciate your feedback. If you need anything in the future, don't hesitate to reach out to us. We look forward to serving you again!
Liked that I received two recall corrections and routine servicing in one stop over a few days.
Business response:
Thank you for your feedback! We're glad to hear that you appreciated the convenience of getting both recall corrections and routine servicing taken care of in one visit. Our goal is to make your experience as efficient and hassle-free as possible. If you need any further assistance or have questions in the future, feel free to reach out to us. We look forward to serving you again!
Attentive , friendly and prompt
Business response:
Thank you for your kind words! We're so glad to hear that you had an attentive, friendly, and prompt experience with us. We strive to make every visit as smooth as possible and appreciate you taking the time to share your feedback!
They did a great job! My truck was done earlier than they said!
Business response:
Thank you for your review! We're thrilled to hear that your truck was completed earlier than expected and that you're satisfied with the work. We always aim to provide efficient service while maintaining quality, and we're glad we could exceed your expectations. If you need anything in the future, don't hesitate to reach out to us. We look forward to serving you again!
Friendliness& speed of work.
Business response:
Thank you for your kind words! We're thrilled to hear that you were pleased with both the friendliness of our team and the speed of the service. We strive to make every experience as efficient and pleasant as possible, and it's great to know we hit the mark. We look forward to serving you again soon!
The staff was very attentive is what I liked. What i didn't like was having to leave my truck with the dealership a few days. Being that it is still a new truck with tailgate issues from the start, it would have been helpful to get a loaner vehicle.
Business response:
We appreciate your candid feedback and understand your frustration with the extended service time and lack of a loaner vehicle, especially for a new truck experiencing tailgate issues. Our goal is to provide comprehensive support to our customers, and we recognize that we fell short in this instance. While we appreciate your positive comments about our staff's attentiveness, we acknowledge that the extended service time and absence of a loaner vehicle detracted from your overall experience. We are committed to learning from ... read more
Friendliness of staff. Clean waiting room
Business response:
Thank you for your kind words about our staff and waiting room. We're thrilled to hear that you found our team friendly and welcoming, as well as our waiting area clean and comfortable. Providing a positive experience for our visitors is always our priority. If there's anything else we can do to make your visits even better, please let us know!
Service was good. However, the total buying experience was the worst I have ever had. I will not buy another vehicle from this dealership!
Business response:
Thank you for your feedback. While we're glad to hear that you were satisfied with the service, we're truly sorry that your overall buying experience did not meet your expectations. This is not the impression we want to leave, and we would appreciate the opportunity to learn more about what went wrong. If you're open to discussing your concerns, please reach out to us so we can work to improve our processes. Your input is valuable, and we appreciate you taking the time to share your experience.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,720 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open at 8:30 a.m.