This profile has been claimed by the business owner or representative.
McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Could be bit more professional. Sales rep didn't know much and was rushing through the test drive.
Business response:
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. We strive for professionalism and want to ensure that all of our customers have a thorough and enjoyable experience. Please feel free to reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns directly and improve your future visits.
Nice and professional. But, they did not disclose any defects until we contacted them. The deal they offered ended up being 45% higher than the list price.
Business response:
Thank you for sharing your feedback. We're glad to hear that your experience was met with professionalism, but we sincerely apologize for the lack of transparency regarding defects and pricing. This is not the experience we aim to provide, and we understand your frustration. To address your concerns further, we encourage you to contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be happy to review the situation and work toward a resolution that meets your expectations. Thank you for bringing t... read more
Everything was fine. The only thing they didn't do was apply my award points to my bill. They will be there for the next service.
Business response:
Thank you for your feedback! We're glad everything went well with your service. We apologize for the oversight with your award points and appreciate you bringing it to our attention. We'll make sure to apply them to your next service, and we look forward to assisting you again soon!
Basic maintenance and overall inspection; air filter change and 4-wheel alignment. Not enough use yet for an oil change, will do that next time. Decent cost, good service; thanks!
Business response:
Thank you for taking the time to share your experience! We're glad to hear you were satisfied with the cost and service during your recent visit. It's great to know we could assist with your maintenance needs, including the air filter change and 4-wheel alignment. We look forward to seeing you again when it's time for your next oil change or any other service. If you have any questions or need further assistance, don't hesitate to reach out. Thanks for choosing us!
Excellent service! The service advisor was very professional, and I was kept informed of the status of the vehicle.
Business response:
Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience and that our service advisor kept you informed throughout the process. We look forward to serving you again in the future!
Josh helped me get all squared away with an option I added to the truck. Service Mechanic was great !!!
Business response:
Thank you for sharing your experience! We're thrilled to hear that Josh was able to assist you and that the service mechanic met your expectations. We appreciate your trust in us and look forward to serving you again in the future!
Nice person and Good service.We will come again!
Business response:
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. We look forward to welcoming you back next time!
Work completed was great. The personal communication was lacking. If you are only using text or email , then you need to communicate start and completion timeframe.
Business response:
Thank you for your feedback! We're glad to hear the work met your expectations, but we regret that our communication fell short. Clear and timely updates are essential, and we appreciate you pointing out the need to provide more detailed information about start and completion timeframes when using text or email. Your comments help us improve, and we'll work on ensuring our communication is more thorough moving forward. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to s... read more
Was able to get my in and out on time
Business response:
Thank you for sharing your experience! We're glad to hear that we were able to get you in and out on time. Providing efficient and timely service is a priority for us, and we're happy we could meet your expectations. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,720 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.