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MFC-J497DW
About this business
Good inexpensive wireless printer and scanner All features work well. Our needs are primarily scanning and instant copying. Both are ready to use. The scanner is great and includes fairly high resolution capabilities.
Works great !!!! Now I can print from my laptop and main computer with ease ! It has been so easy to use . So glad I picked this one. And great price too !!!!
Nice printer Love this printer. It was reasonably priced and easy to set up. Download the app and print right from your phone. Great printer!
Great Printer I like the design of the printer. Front load tray is a nice option. The setup was rather length but was very easy!! The set up pretty much walked you through step by step. The lengthy set up could be that I am using a rather dated laptop. The document feed is nice for making copies of multiple documents. I have not nor do I plan on using the FAX machine so I can not comment. I am only giving 4 stars because I have not had a chance to really put it through its trials. I usually am partial to HP but I thought I w... read more
Printer I dont like it never works when i need it to and it takes forever to print a page
Poor Never printed. Now it’s discontinued very upset about this couldnt return it
Business response:
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ497DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly atwww.brother-usa.com/brother-sup... read more
This brotha is slow This printer would switch to fax mode and stop communicating with my pc. I would not recommend. When it does work, it prints very slow.
Business response:
We understand you're experiencing slow print and communication issues with your Brother MFCJ497DW machine. We'd like to help. Below areFAQ links that may help you with these issues: https://help.brother-usa.com/app/answers/detail/a_id/155828 https://help.brother-usa.com/app/answers/detail/a_id/156094 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Awful!!!! This printer is awful! I've had it for 2 years. I was never able to fax anything and now it won't print with all new ink cartridges and after cleaning the printer heads. I bought this because I had good experience with another brother printer. It lasted for 10+ years. This one is terrible! I wouldn't recommend it to my worse enemy!
Business response:
We are sorry to hear that your MFC-J497DW is no longer printing and you have performed troubleshooting steps and that you are unable to send faxes. We believe the additional steps below should help you in printing and sending faxes: Printing blank:https://help.brother-usa.com/app/answers/detail/a_id/156138 Problems sending faxes:https://help.brother-usa.com/app/answers/detail/a_id/128645 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Functions Like the printer...EXCEPT.....I have been trying to print envelopes & I've been told it has that function. BROTHER has yet to send me the proper instructions to do that!! Last BROTHER I purchase if there is isn't a proper response.
Business response:
We understand you're experiencing issues printing envelopes with your Brother MFC-J497DW machine. We'd like to help. Below is a FAQ that may help you with this issue: https://help.brother-usa.com/app/answers/detail/a_id/149415 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open tomorrow at 9:00 a.m.