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MFC-J497DW
About this business
Worst Printer Worst printer we've ever had, and of course we didn't buy the Geek Squad protection so we've just had to limp along buying new ink cartridges after about every other print job. From day one this printer has jammed every single time we try to use the duplex print function, which is the reason we purchased it in the first place. It also prints maybe 3 small print jobs, up to 20 pages, per cartridge, and then it stops working because one of the cartridges is out enough to where none of them work, even just the bla... read more
Business response:
We understand you're experiencing paper jam issues with your Brother MFCJ497DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
not worth the purchase Not worth the price. Eats up a lot of ink. I end up replacing the ink a lot sooner than I have to. I'm stuck with this printer for now. Will not purchase again. I would've returned it if I had known earlier that it eats up a lot of ink.
Business response:
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please verify you hav... read more
Ok printed but not good It works sometime and that is frustrating, it certainly could be better
Business response:
We are sorry that you are experiencing connection issues with your Brother MFCJ497DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
Early Death of Printer! Lasted nine months and failed to print properly. Skipped lines and other lines missing. Tried new ink cartridges to no avail. Yuuck!
Business response:
We are sorry that you are experiencing print quality issues with your Brother MFCJ497DW machine and we understand your disappointment. If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Worst printer The worst printer I ever had. I always turn my printer off when I’m finish printing and notice my ink keeps running out so I call brother and they told me not to turn it off when I’m finish printing I did what they say and my ink still running out. When my printer is turn on or off my printer makes sounds like something is printing and it wasn’t in use. I wouldn’t purchase this brand again
Business response:
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please verify you hav... read more
Junk This printer is the worst i have owned. Absolutely trash I hate it, it constantly says im not connected to internet. Nothing runs smoothly and it is slow to print
Business response:
We are sorry that you are experiencing connection issues with your Brother MFCJ497DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
!!!!!!!!!!!!!!!!!!! you do not want this review handled it very badly !!!!!!!!!!!!!!!!
Business response:
We are sorry to hear that your Brother MFCJ497DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
Scanner Feeder is Terrible The scanner feeder option never works. It is really terrible.
Business response:
We are sorry to hear that your Brother MFCJ497DW machine automatic document feeder is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
Not anymore DO NOT buy brother printer, 1 ink run out and printer will stop working. and ink does not last long.
Business response:
Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please verify you hav... read more
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open tomorrow at 9:00 a.m.