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MFC-J497DW
About this business
Did not last long We had this printer for 1 year and 2 months but it was not heavily used because it was a secondary printer while we used up the ink in the printer we were replacing. Once we started using it more, it seemed to be working fine. We used up the starter ink cartridges and put in new high yield cartridges about 2 months ago and now it has failed and no longer prints. After going through all the paper clearing steps the conclusion from support is that it needs to be repaired, but it is out of warranty even though... read more
Do Not buy Piece of crap was damaged 17 days after purchase and bestbuy did not want to do anything for me. neither the printer nor the store works. they lost me as a customer
Black & White Printer Stopped printing in color two weeks after purchasing.
Business response:
We understand that you are experiencing issues with the Brother MFC-J497DW printer and we'd like to help. We have many helpful resources on our support website which should address this issue. If the problem persists, feel free to contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcj497dw
A disappointment! It is so different from the Brother printer that it replaced that I can't get used to it. An instruction manual would have been nice.
Business response:
We are sorry to hear that your experience with the Brother MFC-J497DW printer has not been favorable so far and we'd like to help. Manuals and user's guide are available online at support.brother.com:https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=mfcj497dw_us_eu If you still experience problems, feel free to contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcj497dw
printer Now that I finally have it set up, it's ok. Makes good prints, and I can copy and scan items, but it makes a lot of noise when operating. Almost impossible for us non-geeks to set up. Following all of the instructions, NOTHING WORKED. It literally took me several phone calls to various people and more than two weeks to get it right. Had to buy the extra cable because it would not work over WIFI, no matter what I tried. (I was only connecting an IMAC-no phone or IPAD) I don't need a good printer, just one that prints ... read more
Business response:
We are sorry to hear that you are experiencing issues connecting the Brother MFC-J497DW wirelessly to your computer. Please make sure that the printer and the computer are on the same network. The following link should help resolve this issue:https://help.brother-usa.com/app/answers/detail/a_id/156094 If the problem persists, feel free to contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcj497dw
Don't Buy!! DO NOT BUY! I bought this because of a decent Consumer Reports rating and the fact that I could not find the newer version-they were sold out. This printer jams every time I try to print anything two-sided. It is a total waste of time. It has not even lasted 60 days before I am likely going to have to replace it. I may stay away from Brother printers as this was my first non-HP printer. My HP's usually last for 2-4 years. You get what you pay for here, stay away.
Business response:
We are sorry to hear that you are experience with the Brother MFC-J497DW has not been favorable so far and we'd like to help. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. If the issue persists, feel free to contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcj497dw
Not a good idea I don't like this printer. I've only used it several times It jams quickly and needs ink
Business response:
We are sorry to hear that your experience with your Brother MFC-J497DW printer has not been favorable so far. We have many helpful resources on our website which may help resolve the paper jam issues. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. If the issue persist, feel free to contact Brother Customer Service directly athttps://www.brother-usa.com/support/mfcj497dw
Yikes Very slow printing. Like slower than a printer from 1997. Price point was good though.
brother printer would have loved this item had it worked. had owned one before and was very pleased with it.
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.