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MFC-J497DW
About this business
Lemon Not even a year old and doesn’t print whole sections
Business response:
We understand you are experiencing issues with your print quality for your Brother MFCJ497DW machine. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
It never worked It did not worked! Thankfully I purchased the Geek warranty thing.
Does not recognize generic ink cartridges after cl I've had the printer for 18 months. It works very well until it stopped recognizing generic ink cartridges from Amazon, after performing a "printer head" cleaning process!
Ignore this review I didn't use it, so I returned it because my friend convinced to get a laser printer over inkjet.
Cheaper printer The ink doesn’t last long and then when you replace the ink it prints with lines in it. Cleaning the printing heads hasn’t worked to get rid of the lines.
Business response:
Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more ink and will shorten the life of the ink cartridge. If you continue to... read more
Brother All in One Printer Printer quality was poor after 6 months use. Even after cleaning running it through cleaning the heads 2 times, quality was still poor.
Business response:
We are sorry that you had experienced quality-related issues with your Brother MFC-J497DW. We understand you've already taken some steps to try and resolve this issue. We believe that we might still be able to help. If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Don’t Waste Your Money Broke, less then a year, less then 150 copies, I had it repaired and 3 weeks later broke again after 45 copies. So it lasted 9 months and now on it’s way to the trash.
Business response:
We are sorry to hear that your Brother MFCJ497DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again, please keep in mind that your printer is covered by 1 year of warranty from the purchase date, if you still have the machine please contact us so we can help you! Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/br... read more
Brother Makes a lot of noise while printing and is not easy to reset to default settings
Business response:
We are sorry to hear that your Brother MFCJ497DW machine is making noises. We know this is frustrating. We'd like to help. Below is a FAQ that may help you: https://help.brother-usa.com/app/answers/detail/a_id/156531 About the reset, please see the link below: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00000460_503 If you continue to have issues, our Brother Customer Support Team is available to assist you direct:www.brother-usa.com/brother-support
Refused to work after ink replacement I am very disappointed in this product. It worked great until I had to replace the ink. I replaced it with the recommended brand ink and it would not print. It drained all the ink but nothing would print after the change.
Business response:
We are sorry to hear that your Brother MFCJ497DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat:www.brother-usa.com/brother-support
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open tomorrow at 9:00 a.m.