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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
This place is horrible. For starters the staff at the front desk is beyond trashy and have the worst attitudes ever. I seriously waited for over an hour and a half to get my toddler a physical done. There was Zero communication from the staff and they have zero regard for any patients! I work in a providers office and we have NEVER had a patient waiting over an hour to be seated. If there was an option I would say this place doesn't even deserve 1 star!!
Business response:
Monica, we are so sorry to hear about your undesirable experience at our clinic. We'd like to hear more details about your specific situation because this is certainly not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can improve upon your experience. We look forward to hearing from you.
NO NO NO. Not because of the doctors, because of the receptionist, nurse and the lack of empathy! Just yesterday I had a bike accident and that was the closest clinic that I can go. When I arrive there I was bleeding from both of my knees and arm. I was in the Schock and pain. The receptionist had me wait ONE HOUR even though I was literally begging her if I can see anyone because I was in so much pain. Whole the f*cking time, she didn't even look at my face! No empathy at all! She was like I have to go through your insuranc... read more
Business response:
Aycan, we are so very sorry to hear about this frustrating experience you had at our clinic. This is certainly not the experience we want our patients to have and we would like to hear more details about your specific visit. At a time that works best for you, please give us a call at 630.581.7432 so we can improve upon your experience. We look forward to hearing from you!
Definitely go somewhere else for your Covid tests. When my husband and I got tested, they said it'd be between 5-10 days. It's now been 13 days so the results (when/if we get them) will be pointless. Setting up the appointment and getting the actual test done was so easy, but there are other places that can get you your results much faster. Disappointing.
Business response:
Courtney, we would like to apologize for the delay in receiving your test results. We are experience delays due to an increase in testing and we appreciate your patience as we are actively working with our lab partner, Quest, to make sure that we receive your results. We truly are sorry for any inconvenience this may have caused and will reach out to you as soon as we receive you and your husbands results.
Update: I finally got my results after 17 days and multiple calls. The final call they had my results but didn't bother texting it to me for official communication. THEN I got spammed in my email with an appointment reminder for an appointment I never set up.... I'm so confused with this place. This has nothing to do with the staff, who were kind and doing their best. However, it has been 10 days since I took my Covid test and I still haven't gotten my results. I would deter folks from using t Covid testing since at this p... read more
Business response:
Shirley, we are extremely sorry for the delay in receiving your results. Our lab partner, Quest, is experiencing delays due to an increase in testing and we are actively working with them to make sure that we receive your results. In the meantime, please give us a call at 630.581.7432 to follow up on your test results. We appreciate your patience and apologize for any inconvenience this may have caused.
Literally the worst, most unorganized, unprofessional staff ever. I went here a week ago for a nose covid swab. They don't know what their doing because each person I've spoken to since that day has told me a different story The day of my testing (Tuesday), the technician said to call back Thursday afternoon for results. I called back Thursday and the receptionist said that I'd get a link email or texted to me for a virtual waiting room where the provider would go over results but they can give them to me via phone or emai... read more
Business response:
K.O, we would like to apologize for this experience you had at our clinic. At a time that is convenient for you, please give us a call at 630.581.7432 so we can hear more about your visit at our clinic. This is not the experience we want our patients to have and we would like to improve upon your visit. Thank you!
I see there are two other reviews about you guys losing lab results which is absolutely unacceptable. My boyfriend went here initially for kidney pain and you misdiagnosed him with a kidney stone. It turns out he had ATN and needed to go to the hospital where he stayed for a week. Fortunately after I called back you advised me to take him to the hospital. He had to come back to get blood work done to make sure his protein levels were continuing to go down and then you called to tell him his blood work was contaminated and th... read more
Business response:
Ashley, we are sorry to hear about your experience at our clinic. At your earliest convenience, please give us a call at 630.581.7432 so we can hear more details about your specific situation because this is not the experience we want our patients to have. Thank you!
I went to the Wicker Park location to get a Covid 19 test and was alarmed at how the nurse provided testing. She was wearing a torn gown, used gloves and not the proper protective gear for herself or for those she came into contact with. I was told I would be contacted within 5 days for the results but when my appointment day came and went I called the clinic which put me on hold for 15 minutes. I hung up then called again. The lady who took my call put me on hold to "search" for my results. When they could not find it, they... read more
Business response:
Thank you for your feedback Maria. We are sorry to hear that we did not meet your expectations, this is not the experience we want our patients to have. We'd like to hear more details about your visit so please give us a call at 630.581.7432 at your earliest convenience.
After initial in person consult and blood draw, I was told I would be contacted in 3 days for follow-up. 7 days later, I was contacted for phone consult to report lab results. Any calls to the clinic are automatically routed to voicemail, which disconnects call at the end of message, no way to leave information. 15 days after initial visit, I have no paperwork, and received no email documentation regarding the visit. I was told lab results would be available in the Quest patient portal - there is nothing reported in my Quest... read more
Business response:
Neale, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,914 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.