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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Nice facility, friendly staff but after 40 min I was sent to the pharmacy with the wrong prescription. I came in with a raging eye infection but the prescription was for EAR DROPS (according to the pharmacist). By that time the clinic was closed. The answering service said someone would call me back but they never did.
Business response:
Dear Betsy, we apologize for any inconvenience this may have caused. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 773-217-0796 at your earliest convenience. We look forward to hearing from you.
I received a COVID-19 test and the results were negative. Midwest Express charged me an additional $90.00 to provide my test results. My insurance plan covered the cost of the actual test, but I was charged an additional $90 to get my results. This seems like a scam to me. None of my friends who were tested elsewhere had to pay for their test results.
Business response:
Jeff, Thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 773-217-0796 for further assistance. We look forward to hearing from you.
My wife went in for COVID19 antibody test, with insurance. After she received the confusing results she called for an explanation. Between the visit for the test, the test itself, and the followup call the charges added up to $290. Keep in mind she was not sick or had any medical procedure done. The final bill after insurance was $58. I had the same test done elsewhere for $40 out of pocket. I saw that others did not have a great experience here either, so i'm just adding to the chorus.
Business response:
Jerry, we are sorry to hear we did not meet your expectations and we would like to hear your feedback. Please give our patient advocate line a call at 773-217-0796 so we can hear more details. Thank you and we look forward to hearing from you!
So...first time visitor and my entire experience was absolutely horrendous. I urge this clinic to give their employees a basic lesson in human decency...at bare minimum. Of the handful of people who I spoke with during my time at Midwest Medical Clinic, the only person who was even somewhat kind was the PA. People are scared right now, rightfully so, and should feel like healthcare providers care and are there to help you. During my time at the clinic, I was shamed, I was treated like a burden, and I was made to feel unwelco... read more
Business response:
Hailey, we are very sorry to hear that we did not meet your expectations. This is certainly not the experience we want our patients to have. At a time that works best for you, please give us a call at 773-217-0796 so we can hear more details about your specific situation. Thank you and we look forward to hearing from you.
Avoid if you are looking for a relatively quick COVID result. When I received my test, I was told 2-4 days. It's now greater than 4 days since my test and I have yet to receive my result. When I called this morning, I was told that results take 3-7 days. Not only are the results slow compared to other testing sites, but they are inconsistent in the message delivered on result timing.
Business response:
Daniel, we are extremely sorry about the delay and apologize for any innocence this may have caused. Please give us a call at 630.581.7432 at your earliest convenience to follow up with a team member. Thank you for your patience and we look forward to hearing from you.
So many things went wrong with this appointment but I needed a covid test prior to my surgery so I decided to try them out. 1) We had a covid test and they charged both of us a co-pay. I am assuming they are charging all customers a co-pay for their covid tests even though Congress passed a law stating that insurance has to cover it 100% so in a nutshell, they are breaking the law. I'm not sure why they made this error if it was clearly an appointment for ONLY a covid test so how could you provide hundreds of these a week ... read more
Business response:
Kimmie, we are extremely sorry to hear about this undesirable experience. This is certainly not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience so we can hear more details about your specific situation. We look forward to hearing from you.
I had a bike accident and went to this clinic. I waited over an hour to get an X-ray but their machine was broken. The nurses and the doctors were very apologetic and kind. I went to Lakeview in which I waited another hour and a half. I didn't get my results until I called. I was not contacted for another two days. I went for a check in today and was told I never made an appointment by the rudest receptionist even though the doctor and I spoke on the phone and confirmed the appointment two days prior. I would have rated high... read more
Business response:
L R, We are sorry to hear that we did not meet your expectations. At your earliest convenience, please give us a call at 630.581.7432 so we can hear more details about your specific situation. This is certainly not the experience we want our patients to have and we would like to improve upon your situation. We look forward to hearing from you!
I had a covid test (presented with symptoms) on Wednesday night and still no results on Tuesday morning. They told me 2-4 days. Everyday they tell me they will call the lab and get back to me, but I don't receive a call/follow up.
Business response:
Hi Amanda, 90% of test results are returned within 2-4 days, with 5-7 days in rare circumstances. If you still have not received results after 7 days, please give us a call at 630.581.7432 so we can sort this out for you. We apologize for the wait.
The Good 1. Was able to get in for a Covid test same day. 2. Never had to go inside the facility, you wait in your car and they call your phone when it's time to swab your nose in a tent in the parking lot. 3. Staff was ok: not super friendly but not rude either, mostly quiet. The Bad 1. Providing COVID results..,7 days and counting 2. The telecommunication system should be abandoned immediately, it's not working. Without notifications of any sort I received cryptic tests messages with a link to talk to a doctor about my... read more
Business response:
Hi Genell, thank you for sharing your feedback. We're glad to hear you had a positive testing experience, but see that we have a couple of things to improve upon. Please give us a call at 630.581.7432 at your earliest convenience so that a Patient Advocate may address your concerns. We hope to hear from you soon.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,914 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.