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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
went in right away with clear scabies symptoms. they told me I had athletes foot within 60 seconds and shuttled me out immediately. they were wrong!
Business response:
Hi Ryan, we're sorry your visit with us wasn't what you hoped for. We care about your experience and want to fix what went wrong. Would you tell us more about what happened? You can share your thoughts here: https://midwestexpressclinic.com/patient-feedback-form/
Was never seen by anyone and was charged $85. Will be calling to get reimbursed as I was told by the lady at the front desk that this would be returned to my card and 3 weeks later it has not.
Business response:
Cristie, thanks for letting us know about this issue. We're truly sorry for any problems this caused. Please call our patient advocate number at (312) 212-8124 or fill out our feedback form when you have a chance, and we'll help sort this out. https://midwestexpressclinic.com/patient-feedback-form/.
Waited an hour just to be asked for my credit card because "we couldn't confirm if you have a copay". They had my insurance card, which states a $20 copay, and if that wasn't enough, there's no reason it should take an hour to come to that conclusion between the 2 people working the desk and 3 other people in the lobby. When I got back there 10 minutes later, I was seen by a nurse practitioner who asked questions about my symptoms then told me to move to another room to be seen by the doctor. When the "doctor" came in, it wa... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by wait times during your visit. As we are in the midst of a very busy respiratory season, we are seeing an exceptionally high number of patients due to the prevalence of seasonal illnesses, limited availability of primary care providers, and overwhelmed emergency rooms.
Just disgusting place... I would rather mark this place like -5. The staff is absolutely not professional, the so-called doctor didn't even try to help my 2 year old child, didn't even look at him, who had a swollen and injured leg... We waited more than 2 hours, we paid $125 to be told to go to the emergency care because we can't help you... One question, what I paid for ??? Nothing to say
Business response:
Dear Viktor, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
I would rate this place a zero!! The Black lady at the front desk registered me and told me to sit down and someone will call me right away. I was the only one waiting and people start coming in. They call a few people that came in after me and I thought it was because I was a walk in and they had appointments. I finally get up to ask how much longer it would take and a differently lady from the one that first attended me asked me my name and said they put the name wrong, From Carmen to Diamond?! how when the lady before yo... read more
Business response:
Carmen, we’re truly sorry for the longer wait times you experienced. Our providers are working the hardest they can to keep up with the cold and flu season as we’re seeing more patients than usual. Please know that we’re trying to take care of everyone as quickly as possible while still providing the quality and attention each person deserves. If you’d like to share more about your visit, we’d love to hear from you through our feedback form: https://midwestexpressclinic.com/patient-feedback-form/.
SO rude. Every question I asked I got sooo much attitude from these young girls who couldn't be bothered to actually provide care or clarification. As if sorting out insurance and what not isn't stressful as is. If you can avoid this place, avoid it.
Business response:
Dear Miranda, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I went to this clinic with severe pain in my back, left ribs and into my chest. This pain persists with movement, breathing, etc. and I was told to get a massage and take a muscle relaxer. I asked for additional research into my situation and was met with resistance by my physician, Dr. Sanchez. We agreed on an xray of the area, however, they did not even xray where I explained I am experiencing pain. I can't wait to pay a ton of money for images of an area I didn't ask for! Not only this, but I have never had a doctor even ... read more
Business response:
Dear Autumn, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
care quality was terrible. I went in for a broken toe that had yet to heal. I understand tht urgent care only sees a part of your medical history and as POC i try to advocate for exactly what i want and what i think is happening with my body and was treated extremely poorly and met with a horrible attitude of a nurse practitioner. Her words were flippant and condescending. She was clearly unconcerned and uninterested in what I had to say as a parent.
Business response:
Dear Alexa, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Slowest worse experience ever. Signed in online and registered before. Now here waiting for 2 hours and yet to be seen. Pre check, moved to a room just to sit and wait.
Business response:
Michael, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,914 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.