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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Toxic environment to work in and as a patient. The laundry list of what is wrong with this business, would be like writing a novel. People that rate this facility with 2 or more stars have no standards, extremely low expectations and most likely just suck at life.
Business response:
Dear Amy, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Shady billing practices- I've come here a few times and they took all of my info, told me that I was covered by insurance for my visit. A few months later, apparently they claimed they sent me 2 outstanding balances to which I NEVER received because I moved, yet they had my phone number and email but didn't have decency or balls to call me or email me saying that I owed them. Next, they had the nerve to send a collections notice to my house looking for their stupid $30 outstanding balance. Why would you not call me or email ... read more
Business response:
Dear J, we are extremely sorry to hear about your disappointment. If you'd like to share more details about your experience or ways we could improve, please fill out the patient feedback form on our website. https://midwestexpressclinic.com/patient-feedback-form/
I called the receptionist to explain my situation and ask if it could be treated and taken care of there, she said "yes" and NOTHING was done besides an X-ray. I left still in pain and with a list full of obvious OTC medication I could take for the issue. The doctor sent something over to Walgreens pharmacy and did not authorize the medication so I couldn't even pick it up. I'm very upset with the lack of care within the health field right now.
Business response:
Dear Aim, we'd love to hear how we can make your next visit a 5-star one. Feel free to fill out our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. Thank you!
I wasn't sure if I had a UTI but something didn't feel right "down there". Disclosure: I've been married for 3 years so something was up but it didn't feel like a normal UTI. I took a urine test at the clinic but it was "inconclusive" and as the nurse practitioner was about to walk out, she looks back at me and goes "unless you'd like to take a vaginal swab to see if it's something else we can't see yet?" Ummmm yes? Jesus, I'm trying to figure out WTF I have!!! So I do a vaginal swab (which sucks if you're a woman you get it... read more
Business response:
Dear Kate, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I had a misdiagnosed ankle sprain. I went back 2 times within a month and was told I had a sprain that was healing. A month later another doctor examined me and found I had a fracture and dislocation. I had to have immediate surgery. DO NOT GO TO THIS PLACE!!!
Business response:
Dear Ashley, thank you for bringing this to our attention. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Incompetent staff, wait time despite a reservation over a half hour. All they want to do is Covid test. You could come in with a broken arm and they'll ask if you want a COVID test 16 times. We get it guys, it pays well, but maybe drop the grift occasionally and treat the patient.
Business response:
Dear Josh, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Hey I went here and had bad experience, my nurse practitioner did not make me feel comfortable at all .. I felt like I had to convince her I was pain... she was very condescending.. maybe she was having a tough day or ready to go home.. however just letting you guys know beware
Business response:
Dear Jessica, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Do not go here, they use unethical billing practices. The medical care team here is great. Everything else about this company is a pathetic scam. I would rate them zero stars if possible. I went in April and everything was fine. They collected my credit card info on the spot and billed me and my insurance company correctly. I also setup an online account on their patient portal. I went again in August for some routine testing... my insurance was billed correctly and i even received and paid a bill from Quest diagnostics. I ... read more
Business response:
Dear M. K, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
This is the worst place. I had to wait 2 hours to get tested. It has been over 48 hours and I still have not received my results or heard from the clinic. I have called multiple times and they are not being answered. It's very disappointing.
Business response:
Dear Giselle, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,869 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.