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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Registration and check in systems do not work. You can check in and wait an hour to find out your card expired and you really aren't checked in. Appointments are not honored. If you make an appointment and check in on their ipad, you shouldn't be waiting while all the walk ins go before you. registration system catches a loop and resends code repeatedly. third time I'm updating my credit card that prevents us from checking in. They removed the TV and kids table so while the aren't really checking you in, good luck with yo... read more
Business response:
Dear Jennifer, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
My doctor had called Midwest Express Clinic to see if they could treat a throat abscess. The receptionist told her that the clinic would be able to treat me so I went in. Turns out she was confused and that they do not actually treat abscesses. They sent me to the hospital. Wasted my time and money here. Receptionist's need more training and to talk to a doctor before they make promises they can't keep. Would not recommend this place to anyone because clearly the team does not know what they are talking about.
Business response:
Dear Breanna, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
sickening how they deny care, especially to a child, because of a misplaced insurance card. They REFUSE to bill you later and you have to pay everything out of pocket right then and there. might as well go to the ER.
Business response:
Dear Alexis, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Toxic environment to work in and as a patient. The laundry list of what is wrong with this business, would be like writing a novel. People that rate this facility with 2 or more stars have no standards, extremely low expectations and most likely just suck at life.
Business response:
Dear Amy, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Shady billing practices- I've come here a few times and they took all of my info, told me that I was covered by insurance for my visit. A few months later, apparently they claimed they sent me 2 outstanding balances to which I NEVER received because I moved, yet they had my phone number and email but didn't have decency or balls to call me or email me saying that I owed them. Next, they had the nerve to send a collections notice to my house looking for their stupid $30 outstanding balance. Why would you not call me or email ... read more
Business response:
Dear J, we are extremely sorry to hear about your disappointment. If you'd like to share more details about your experience or ways we could improve, please fill out the patient feedback form on our website. https://midwestexpressclinic.com/patient-feedback-form/
I called the receptionist to explain my situation and ask if it could be treated and taken care of there, she said "yes" and NOTHING was done besides an X-ray. I left still in pain and with a list full of obvious OTC medication I could take for the issue. The doctor sent something over to Walgreens pharmacy and did not authorize the medication so I couldn't even pick it up. I'm very upset with the lack of care within the health field right now.
Business response:
Dear Aim, we'd love to hear how we can make your next visit a 5-star one. Feel free to fill out our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. Thank you!
I wasn't sure if I had a UTI but something didn't feel right "down there". Disclosure: I've been married for 3 years so something was up but it didn't feel like a normal UTI. I took a urine test at the clinic but it was "inconclusive" and as the nurse practitioner was about to walk out, she looks back at me and goes "unless you'd like to take a vaginal swab to see if it's something else we can't see yet?" Ummmm yes? Jesus, I'm trying to figure out WTF I have!!! So I do a vaginal swab (which sucks if you're a woman you get it... read more
Business response:
Dear Kate, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I had a misdiagnosed ankle sprain. I went back 2 times within a month and was told I had a sprain that was healing. A month later another doctor examined me and found I had a fracture and dislocation. I had to have immediate surgery. DO NOT GO TO THIS PLACE!!!
Business response:
Dear Ashley, thank you for bringing this to our attention. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Incompetent staff, wait time despite a reservation over a half hour. All they want to do is Covid test. You could come in with a broken arm and they'll ask if you want a COVID test 16 times. We get it guys, it pays well, but maybe drop the grift occasionally and treat the patient.
Business response:
Dear Josh, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,914 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.