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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
1520 N Damen Ave., Chicago, IL, 60622, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Incompetent staff, wait time despite a reservation over a half hour. All they want to do is Covid test. You could come in with a broken arm and they'll ask if you want a COVID test 16 times. We get it guys, it pays well, but maybe drop the grift occasionally and treat the patient.
Business response:
Dear Josh, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Hey I went here and had bad experience, my nurse practitioner did not make me feel comfortable at all .. I felt like I had to convince her I was pain... she was very condescending.. maybe she was having a tough day or ready to go home.. however just letting you guys know beware
Business response:
Dear Jessica, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Do not go here, they use unethical billing practices. The medical care team here is great. Everything else about this company is a pathetic scam. I would rate them zero stars if possible. I went in April and everything was fine. They collected my credit card info on the spot and billed me and my insurance company correctly. I also setup an online account on their patient portal. I went again in August for some routine testing... my insurance was billed correctly and i even received and paid a bill from Quest diagnostics. I ... read more
Business response:
Dear M. K, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
This is the worst place. I had to wait 2 hours to get tested. It has been over 48 hours and I still have not received my results or heard from the clinic. I have called multiple times and they are not being answered. It's very disappointing.
Business response:
Dear Giselle, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
Midwest Express Clinic was by far the worst medical establishment I have ever went to in my life. I came in with extreme pain from a fall I took. At first they told me my insurance does not accept urgent care visits... which I have now come to learn it does. It caused me a lot of distress in the moment because I was in pain and wanted to get in to see the doctor but Blue Cross does not have customer service representatives working on the weekends. After I had established on my own my insurance would cover this visit despite ... read more
Business response:
Dear Caley, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I had a referral for a back X Ray in May 2021 and everything went fine. The receptionist said I did not owe anything and recorded my insurance information. Because the service was covered at 100%. In Nov 2021 I got a collection bill in the mail for a medical exam $115 that I never received! The business did not attempt to reach out to me about the money I "owe" but instead sent it to collections which will go on my credit report. You have to call the billing department for any issues and then they send out a clinical revie... read more
Yikes, should have read the reviews. This place is a mess. Waited 2 hours to be seen for a scheduled appointment. The waiting room was packed with upset people who had also been waiting hours. The front desk person kept saying "it'll be about 20 minutes".... Only over and over again.
Business response:
Dear Lauren, we are sorry to hear we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 773-217-0796 at your earliest convenience. Thank you,
Wow the woman working the front desk 8/19 evening is rude. Whatever happened to customer service or even an effort to be polite. Everything she does creates another problem and she seems to make a weird game of telling people no and finding new ways to charge credit cards like an extra $5 charge for a stupid form. Give me a break. I worked all day too.
Business response:
Dear Kathleen, we are so sorry to hear about this. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 773-217-0796 at your earliest convenience. Thank you,
Amateur hour at the front desk and totally sham advance registration process. I signed up for a 5:05 pm time and was there on time but they didn't see me until 7 pm. Two hours wait for a 2-3 min long RT-PCR covid test. You must be kidding me. It's not complicated to see people on time and upon their turn. Never again
Business response:
Dear Jay, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 773-217-0796 for any additional feedback you may have. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.5 star rating with 1,930 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.