This profile has been claimed by the business owner or representative.
Mike Counsil Plumbing and Rooter
- Plumbing
- San Jose, CA
About this business
Location details
1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While the workers at this firm are great and do their job, the owner was not unfortunately. This firm helped replace a water heater at a house of ours with a tenant who had a baby. Note: they had installed the initial heater too which broke down within warranty period (hence called same firm but wont hold this plumber for unit failure). Now the installation service cost charged was much more than the unit cost which given it was weekend we accepted to make it right for tenant who had to live in hotel with baby. But the owner... read more
Business response:
We are writing in response to your communication regarding the water heater issue. We understand your concern and regret any inconvenience you may have experienced. To clarify, we do not have a record of this specific service request. Our company protocol does not involve direct client communication from the owner. To assist you further, we kindly request that you contact us at your earliest convenience. Please reach out to Patty at 408-840-2946 so we can investigate this matter thoroughly. Thank you for your understanding.... read more
Needed our laundry drain pipe replaced as it was failing, the quote we received from MCP was 5 times higher than the other quotes we received. MCP also told us that we were in need of a full house re-piping, even though we had not had any issues. I had the other plumbers quote and review the condition of the existing pipes when they were quoting the laundry drain. Both said we were not in need of a full re-pipe. I had one contractor give us a quote for the full re-pipe anyways, and when compared side by side, MCP's price w... read more
Business response:
We apologize for the experience you had with our service. Your feedback is important to us. Sincerely, Angelo Segretto Marketing Manager
Total bait and switch. Promised me work would be done and then after we agreed to price, they tried to claim that they never promised certain things (replace corroded pipes and valves) were part of the deal. I recommend going with a more honest company.
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (408) 703-6111 to discuss this further. Sincerely, Sean Counsil Operations Manager
I'm a house Manager for several families. I handle home repair appointments (setting them up, being there for the appointment, payment etc). Mike Counsil Plumbing unfortunately wouldn't work me...they wouldn't even speak to me or answer any basic questions. I explained I had homeowners approval and was hoping at the very least to schedule a walk through so I could give the homeowner an estimate. Nope, Mike Council Plumbing would not answer a single question or let me set up the walk through. There goes the business of at lea... read more
Business response:
Your concerns are noted. We will take your comments into consideration. Thank you for sharing your experience. Sincerely, Angelo Segretto Marketing Manager
We contacted Mike Counsil for some troubleshooting. The inspection report stated: Discovery/Additional Discovery: client has washer drain line not draining suds when washing. A lot of suds build up and spill on the floor. Home is brand new. MCP also found that laundry drain configuration does not have clean out access per code. The proposal was to remove the sheet rock from around the washing machine to troubleshoot the issue. This was such an astounding ask we met with the City Building inspectors office who respon... read more
Business response:
Hi Dirk: Thank you for taking the time to share your experience. I’m sorry to hear that our proposal left you feeling misled—that’s never our intention, and we appreciate the opportunity to respond. Our inspection team noted both the symptoms you were experiencing and the configuration of the laundry drain, including the absence of a cleanout. While the California Plumbing Code may not require a cleanout in this specific case, our recommendation was based on what we believe to be the most effective and serviceable long-term... read more
We got a ridiculously high quote of 30k for what cost us $2,400 with someone else. When asked to scale down the scope to what we wanted (not a complete overhaul of our entire sprinkler system), we were quoted $2,500 just for an electronic diagnostic test plus whatever work would then be required. The whole approach felt like a scam and a business trying to take advantage of home owners in need of help. Would never recommend!
Business response:
Dear Sandy: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with our team left you feeling frustrated and disappointed. We understand that pricing is a major concern for homeowners, and we strive to be transparent and thorough in our assessments. Our initial quote was based on a comprehensive evaluation of your entire sprinkler system, which included identifying underlying issues that could lead to future problems. When you requested a scaled-down scope, the diagnostic fee ... read more
45 mins to give me a quote that's 5x the cost of a $2000 heat pump water heater, don't waste your time with this company. The person who comes out to give you a "free" quote gets paid either way, i.e. it costs these companies $200+ for them to come out and give you a "free" quote. They could have saved lots of time and money by asking for a bunch of pictures / measurements and just given a ballpark estimate via email / phone. Update from your response: I have quotes from between $6k - $10k (before rebates) all with city per... read more
Business response:
Dear Sabuj P: Thank you for sharing your feedback. We're sorry to hear that you were unhappy with the quote provided for your heat pump water heater installation. We understand your concern about the cost and the time it took for our technician to provide an estimate. Our goal is to provide a comprehensive and accurate quote that accounts for all aspects of a professional installation, including any necessary code upgrades, material costs, and labor to ensure the job is done right and safely. There are no 2 jobs that are th... read more
My experience with Mike Counsil Plumbing was a frustrating mix of unprofessional responses, unreturned phone calls, and buffoonish communication failures. I would never use them again. This was a simple job: I asked Mike Counsil Plumbing to install a handheld shower faucet and grab bar for my 99-year old mother-in-law. I spec'd the Delta part number, and told them it is carried at Lowe's, Home Depot, Amazon. I confirmed by email the Delta part number. The next Monday, Alexis installed a random shower head from the back of hi... read more
Business response:
Dear William: Thank you for taking the time to share your detailed feedback regarding your experience with us. We sincerely apologize for the numerous missteps and communication failures you encountered. The service you described is completely unacceptable and does not reflect the high standards we strive to maintain. We are truly sorry for the frustration and stress this has caused you and your family, especially given the importance of this installation for your mother-in-law. There is no excuse for the errors in part sel... read more
Large company and the plumber that came was still in training and doesn't even know how to replace a bathroom vanity faucet by himself. Price was 3 to 4 times what a local independent plumber would have charged. I can't recommend MC to any of my family and friends. They seem to overcharge and underdeliver on their work.
Business response:
Dear D.L. Thank you for sharing your feedback. We're very sorry to hear that your experience with us fell short of your expectations, both with our service and our pricing. We understand your concern about the cost of the repair. Our pricing reflects the high standards we maintain for our services, which include providing a fully licensed and insured plumber, using high-quality parts, and ensuring our team receive continuous training. We strive to provide transparent pricing upfront so our customers can make an informed dec... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter
How is Mike Counsil Plumbing and Rooter rated?
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,833 reviews.
When is Mike Counsil Plumbing and Rooter open?
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.