This profile has been claimed by the business owner or representative.
Mike Counsil Plumbing and Rooter
- Plumbing
- San Jose, CA
About this business
Location details
1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are very pleased with the professional service that we received from MCP. The number of knowledgeable employees that they assigned to our major home repair project worked as a well practiced team and that was very reassuring during this very stressful time. A special shout out to the project lead Jose Romero and to plumbers Jose Rene Melendez & Pedro Caldera for their marvelous pipe work.
Excellent service. James and Ben came out to fix water pressure issues we had in our kitchen and bathroom. They were very professional and friendly. Everything was explained in detail about the problems and how best to resolve. I work from home, and they were here for hours and were very quiet and respectful while I was conducting meetings. I would not hesitate to use Mike Counsil Plumbing again!! 5 Stars all the way around!!
Business response:
Hi Terri, James and Ben were very pleased to see that you are satisfied with their professionalism and customer service. Thank you for taking the time to share your experience with James, Ben, and Mike Counsil Plumbing and Rooter. All comments are very valuable to us and we appreciate your support. Sincerely, Sean Counsil Service Manager
I was led to write a review about my first time positive experience with Mike Counsil Plumbing and Rooter Company on Saturday, 2/26/22. I was very impressed at how professional and friendly Tim (field manager) and Mario S. were. Tim inspected the leaking water underneath the sink and explained to me and the landlord what the problem was and what were the options to fix it. Tim did an excellent and thorough job at the explanation of the two options and overall communication was clear. Mario S. did a fantastic job in instal... read more
Business response:
Hi Anh, Thank you for taking the time to share your experience with Tim and Mario S. They were very pleased to read that you appreciated their professionalism and workmanship. It is very important to us that all of our clients are 100% satisfied. Thank you Sincerely, Sean Counsil Service Manager
Simply great, old school, take pride in their work, customer-oriented company! This is the second time we have used Mike Counsil Plumbing and it proved the first time (laundry room washer water valves - highly recommend MC Plumbing for this work, too) was no fluke. Bobby Mata (as well as his assistant - sorry that I forgot his name) was very thorough and professional. We had one toilet overflow due to a clog and another immediately afterward when I flushed with only water in the bowl (after the first toilet was clogged).... read more
Business response:
Bobby was very happy to read your review and glad that you appreciated his service. It is all about the client and their satisfaction that we care about. It is always nice to hear that we have earned another loyal Mike Counsil Plumbing Client. Sincerely, Sean Counsil Service Manager
Our 17 year old, 50 gallon water heater in the attic started leaking and obviously needed to be replaced. I used the Yelp feature to obtain multiple quotes and after researching the various plumbing companies, I focused on Mike Counsil and one other. The final decision came down to some very important factors where Mike Counsil Plumbing excelled: how well I was treated over the phone during various call, how well James Riggins handled the estimating process, and the final agreed upon price for doing the work. The people a... read more
Business response:
Hi Gary, James, Luis, Sam, and Sergio were very excited to read your review and see that you are satisfied with their work and customer service. We try very hard to make sure that from the time a client calls to the end of the job they feel respected and satisfied with our service. All feedback is very important to us to use to improve our service. Thank you for taking the time to share your experience. Sincerely, Sean Counsil Service Manager Sincerely, Sean Counsil Service Manager
Water Heater Replacement was way overpriced but we were desperate without hot water. I would not recommend this company based on their pricing.
Business response:
We are disappointed to hear about your pricing concerns regarding your water heater replacement. We understand your frustration and truly value your feedback about our pricing structure. We recognize that being without hot water puts customers in a difficult situation, and we want to ensure that our pricing is fair and transparent. Your experience is important to us, and we would appreciate the opportunity to discuss your concerns in more detail. Please contact us at (408) 703-6111 so we can better understand your specific s... read more
While the workers at this firm are great and do their job, the owner was not unfortunately. This firm helped replace a water heater at a house of ours with a tenant who had a baby. Note: they had installed the initial heater too which broke down within warranty period (hence called same firm but wont hold this plumber for unit failure). Now the installation service cost charged was much more than the unit cost which given it was weekend we accepted to make it right for tenant who had to live in hotel with baby. But the owner... read more
Business response:
We are writing in response to your communication regarding the water heater issue. We understand your concern and regret any inconvenience you may have experienced. To clarify, we do not have a record of this specific service request. Our company protocol does not involve direct client communication from the owner. To assist you further, we kindly request that you contact us at your earliest convenience. Please reach out to Patty at 408-840-2946 so we can investigate this matter thoroughly. Thank you for your understanding.... read more
Needed our laundry drain pipe replaced as it was failing, the quote we received from MCP was 5 times higher than the other quotes we received. MCP also told us that we were in need of a full house re-piping, even though we had not had any issues. I had the other plumbers quote and review the condition of the existing pipes when they were quoting the laundry drain. Both said we were not in need of a full re-pipe. I had one contractor give us a quote for the full re-pipe anyways, and when compared side by side, MCP's price w... read more
Business response:
We apologize for the experience you had with our service. Your feedback is important to us. Sincerely, Angelo Segretto Marketing Manager
Total bait and switch. Promised me work would be done and then after we agreed to price, they tried to claim that they never promised certain things (replace corroded pipes and valves) were part of the deal. I recommend going with a more honest company.
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (408) 703-6111 to discuss this further. Sincerely, Sean Counsil Operations Manager
Frequently asked questions about Mike Counsil Plumbing and Rooter
How is Mike Counsil Plumbing and Rooter rated?
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,744 reviews.
When is Mike Counsil Plumbing and Rooter open?
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.