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Mike Counsil Plumbing and Rooter - Mountain View

3.7

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Location details

2263 Old Middlefield Way, Mountain View, CA, 94043, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.7208 reviews
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Terri L.'s profile image
Terri L. 
rating
4 years ago

Excellent service. James and Ben came out to fix water pressure issues we had in our kitchen and bathroom. They were very professional and friendly. Everything was explained in detail about the problems and how best to resolve. I work from home, and they were here for hours and were very quiet and respectful while I was conducting meetings. I would not hesitate to use Mike Counsil Plumbing again!! 5 Stars all the way around!! 

Business response:

Hi Terri, James and Ben were very pleased to see that you are satisfied with their professionalism and customer service. Thank you for taking the time to share your experience with James, Ben, and Mike Counsil Plumbing and Rooter. All comments are very valuable to us and we appreciate your support. Sincerely, Sean Counsil Service Manager 

Anh C.'s profile image
Anh C. 
rating
4 years ago

I was led to write a review about my first time positive experience with Mike Counsil Plumbing and Rooter Company on Saturday, 2/26/22. I was very impressed at how professional and friendly Tim (field manager) and Mario S. were. Tim inspected the leaking water underneath the sink and explained to me and the landlord what the problem was and what were the options to fix it. Tim did an excellent and thorough job at the explanation of the two options and overall communication was clear. Mario S. did a fantastic job in instal... read more

Business response:

Hi Anh, Thank you for taking the time to share your experience with Tim and Mario S. They were very pleased to read that you appreciated their professionalism and workmanship. It is very important to us that all of our clients are 100% satisfied. Thank you Sincerely, Sean Counsil Service Manager 

Randy E.'s profile image
Randy E. 
rating
4 years ago

Simply great, old school, take pride in their work, customer-oriented company! This is the second time we have used Mike Counsil Plumbing and it proved the first time (laundry room washer water valves - highly recommend MC Plumbing for this work, too) was no fluke. Bobby Mata (as well as his assistant - sorry that I forgot his name) was very thorough and professional. We had one toilet overflow due to a clog and another immediately afterward when I flushed with only water in the bowl (after the first toilet was clogged).... read more

Business response:

Bobby was very happy to read your review and glad that you appreciated his service. It is all about the client and their satisfaction that we care about. It is always nice to hear that we have earned another loyal Mike Counsil Plumbing Client. Sincerely, Sean Counsil Service Manager 

Gary G.'s profile image
Gary G. 
rating
4 years ago

Our 17 year old, 50 gallon water heater in the attic started leaking and obviously needed to be replaced. I used the Yelp feature to obtain multiple quotes and after researching the various plumbing companies, I focused on Mike Counsil and one other. The final decision came down to some very important factors where Mike Counsil Plumbing excelled: how well I was treated over the phone during various call, how well James Riggins handled the estimating process, and the final agreed upon price for doing the work. The people a... read more

Business response:

Hi Gary, James, Luis, Sam, and Sergio were very excited to read your review and see that you are satisfied with their work and customer service. We try very hard to make sure that from the time a client calls to the end of the job they feel respected and satisfied with our service. All feedback is very important to us to use to improve our service. Thank you for taking the time to share your experience. Sincerely, Sean Counsil Service Manager Sincerely, Sean Counsil Service Manager 

Alex P.'s profile image
Alex P. 
rating
4 years ago

Our shower was no longer producing cold water and ran scalding hot water anytime it was in use. We called Mike Counsil Plumbing and they were able to send out one of their plumbers, James. At first arrival he made sure to greet us with smiley eyes (had a mask on of course) and put on shoe covers before he stepped into the house. He was able to diagnose, quote, and fix the issue in a timely matter and a very reasonable price. I'd recommend to any of my friends or family to go through Mike Counsil plumbing for any of their plu... read more

Business response:

Hi Alex, Thank you for sharing your experience with James and Mike Counsil Plumbing. James was very happy to see that you are satisfied with his plumbing and customer service. All comments help us improve our service. Sincerely, Sean Counsil Service Manager 

Robert S.'s profile image
Robert S. 
rating
2 months ago

Water Heater Replacement was way overpriced but we were desperate without hot water. I would not recommend this company based on their pricing. 

Business response:

We regret to learn about your pricing concerns regarding your water heater replacement service. We understand your frustration with the pricing, especially during a situation where you were without hot water and needed urgent assistance. Your feedback is important to us, and we take all customer concerns seriously. We would appreciate the opportunity to discuss this matter further and address your specific concerns about the pricing. Please feel free to contact us at (650) 492-4444 so we can have a more detailed conversation... read more

andy n.'s profile image
andy n. 
rating
3 months ago

While the workers at this firm are great and do their job, the owner was not unfortunately. This firm helped replace a water heater at a house of ours with a tenant who had a baby. Note: they had installed the initial heater too which broke down within warranty period (hence called same firm but wont hold this plumber for unit failure). Now the installation service cost charged was much more than the unit cost which given it was weekend we accepted to make it right for tenant who had to live in hotel with baby. But the owner... read more

Business response:

We are writing in response to your communication regarding the water heater issue. We understand your concern and regret any inconvenience you may have experienced. To clarify, we do not have a record of this specific service request. Our company protocol does not involve direct client communication from the owner. To assist you further, we kindly request that you contact us at your earliest convenience. Please reach out to Patty at 408-840-2946 so we can investigate this matter thoroughly. Thank you for your understanding.... read more

Patrick H.'s profile image
Patrick H. 
rating
4 months ago

Needed our laundry drain pipe replaced as it was failing, the quote we received from MCP was 5 times higher than the other quotes we received. MCP also told us that we were in need of a full house re-piping, even though we had not had any issues. I had the other plumbers quote and review the condition of the existing pipes when they were quoting the laundry drain. Both said we were not in need of a full re-pipe. I had one contractor give us a quote for the full re-pipe anyways, and when compared side by side, MCP's price w... read more

Business response:

We apologize for the experience you had with our service. Your feedback is important to us. Sincerely, Angelo Segretto Marketing Manager 

Dan K.'s profile image
Dan K. 
rating
5 months ago

Total bait and switch. Promised me work would be done and then after we agreed to price, they tried to claim that they never promised certain things (replace corroded pipes and valves) were part of the deal. I recommend going with a more honest company. 

Business response:

It's regrettable to hear about your experience. Please feel free to reach out to us at (408) 703-6111 to discuss this further. Sincerely, Sean Counsil Operations Manager 

Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View

How is Mike Counsil Plumbing and Rooter - Mountain View rated?

Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 208 reviews. 

When is Mike Counsil Plumbing and Rooter - Mountain View open?

Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.