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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mike Counsil plumbing & Rooter the whole entire team did an amazing job completing A tremendous job throughout my whole entire house, the whole team was very sweet and kind also very clean and professional. J.J was very helpful in explaining the whole process of the project. Mike Counsil plumbing & Rooter made me happy with all the hard work. Rey did a fantastic job with all the dry walls completing the upstairs/downstairs also garage and the side of the house. I truly recommend Mike Counsil & Rooter for plumbing. I am very ... read more
Business response:
Hi Marisol, JJ and Rey were very excited to read your review. It is always great to hear what a fantastic job our guys are doing. Thank you for sharing your experience with JJ, Rey and Mike Counsil Plumbing and Rooter. Sincerely, Sean Counsil Service Manager
Mike Counsil came out to replace my water heater. They arrived at my house 2 hours after I called them, which made us very happy since we didn't have hot water. They were very professional, and had amazing warranty packages. The best options I have seen. They took care of us and we couldn't be happier. Definitely recommend Mike Counsil!!
Business response:
Hi Shawn, Thank you for taking the time to write this review. We are happy that you are satisfied with our business and we appreciate your support. Sincerely, Sean Counsil Service Manager
We had a faucet installation that revealed some leaky pipes. We were referred to Mike Counsil and Gert showed up early the next morning to assess the issues. He was very helpful in explaining what was going on and what his recommendations were. He said he would send over a team to finish the job. Then James and Ben showed up pretty promptly afterwards and I can't say enough great things about these guys.. they kept it professional, friendly and had great knowledge to offer about everything they were doing. Would recommend
Business response:
Hi Scott, Gert, James and Ben were very happy to read your review and see that you are satisfied with their exceptional service and workmanship. It means a lot to our technicians to hear they are doing a good job. Thank you for taking the time to write this review. Sincerely, Sean Counsil Service Manager
The best experience I've had with a plumber. They communicated everything, gave us a written estimate, fixed the issues, checked that all was working upon completion and were so professional. We needed a lot of work including the main from the street into the house and they had 3 visits to get it all done. Very neat, timely and polite. Jose Romero and Antonio Cardenas explained everything they were doing, what the issues were, went around the house and tested all the faucets. Excellent job! My plumbers forever!
Business response:
Hi Steve, Jose and Antonio were very pleased to read your review and see that you are very satisfied with their professionalism and workmanship. Thank you for taking the time to share your experience with Jose, Antonio, and Mike Counsil Plumbing and Rooter. Sincerely, Sean Counsil Service Manager
My hot water stopped working in my kitchen sink. Paid $500 dollars and they didn't fix anything. Asked for a quote to perhaps repipe my 900 sq foot townhouse and they quoted me almost $30,000! Absolutely ridiculous!
Business response:
We're sorry to hear about your experience and understand why you would be frustrated. Our goal is always to provide solutions that resolve our customers' plumbing concerns, so we're disappointed to hear that your kitchen sink's hot water issue was not resolved to your satisfaction. Regarding the estimate, every home and plumbing system is different, and our recommendations are based on the specific conditions we observe during our inspection. While a whole-home repipe can be a significant investment, there is never any obli... read more
I just got quoted over $800 to run a diagnostic on our tankless water heater and was told those $ would NOT be applied to work. Does this seem reasonable?
Business response:
Thank you for sharing your feedback. We understand that an $800 diagnostic quote can seem surprising, especially when dealing with a tankless water heater issue. Tankless systems can sometimes require extensive troubleshooting, specialized testing equipment, and significant technician time to accurately diagnose the root cause of a problem. That said, we always strive to be transparent about our pricing and the scope of work involved before any service is performed. We'd appreciate the opportunity to review the details of ... read more
Based on their BS commercials and reviews I've read, they are a very small company with two or three plumbers. I would hire union plumbers. They know what their doing and won't fuck you on the price like a very small company will. I've worked in HVAC from very small to large union companies and super small companies will fuck you sideways.
Business response:
Hi Dan, We're sorry to see this impression of our company. Although, it does not appear your comments are based on an actual service experience with Mike Counsil Plumbing. At Mike Counsil Plumbing, we take pride in providing licensed, professional plumbing service with transparent pricing and a commitment to quality workmanship. Our team works hard every day to earn our reputation through honest communication and dependable service. If you have had a direct experience with our company, we would welcome the opportunity to ... read more
If they know you're out of town (I made that mistake) they'll jack the prices through the roof because they know you're desperate. Price quotes were insane, super shady, but they were fast. If you're in a bind and desperate with cash to throw around, they are an option, but they'll seriously violate your wallet with upcharges and things you don't actually need (During water heater replacment eval: Water Heater pan: $268.80 ... it's a pan you buy at Home Depot for $40 and sits underneath the water heater. There's one in p... read more
Business response:
Dear Mike O., Thank you for taking the time to share your experience. We are sorry to hear that you felt uncomfortable with the pricing and recommendations provided during your visit. That is never the impression we want to leave with any customer. We want to be very clear that our pricing is never adjusted based on whether someone is out of town or in an urgent situation. Our estimates are built from standardized pricing that reflects licensed technicians, insurance, warranties, code-compliant installations, and the quali... read more
The quotes for plumping services from this company were outrageously expensive. Twice now, I tried to use their services but both times they are just so expensive compared to other quotes that I got. To replace a toilet, the quote is $650 compared to $350 to $400 from two other quotes I got. The reconstruction of a toilet Toto tank that they mentioned, was $750, it was quoted without even looking at mechanics inside the tank, & in the end, all it took was to simply replace the black valve pump. I had other people who came... read more
Business response:
Dear Anh, Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to address your concerns. While we were not ultimately selected to perform the work, we never want a customer to feel caught off guard by pricing or unsure about the value behind our recommendations. At Mike Counsil Plumbing, our estimates are based on licensed and highly trained technicians, insured workmanship, warranties, quality materials, and the long-term reliability of the solutions we provid... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 209 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.