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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Today Richard, from Mike Counsil Plumbing, came to my townhome to inspect my plumbing. From the moment we met he was pleasant and professional. As I took him around to inspect the plumbing it was evident Richard was very knowledgeable. He inspected my hot water heater and the plumbing in my kitchen, and 2 bathrooms. He provided me with a detailed report before leaving. He also was kind enough to give me some maintenance type tips. Such a pleasant experience. Great customer service. Kudos to Richard!!
Business response:
Hi Linda, Richard was very happy to read your review and see that you are satisfied with his service. All comments mean a lot. Thank you for Taking the time to let us know how we are doing. Sincerely, Sean Counsil Service Manager
Mario Sotelo came to the house and was able to diagnose the cause of our leak very quickly. He was very professional and had the leak fixed in less than an hour. Thank you Mario!
Business response:
Hi Jan, Thank you for taking the time to write this beautiful 5 Star Review. Mario was very excited to read the review and enjoyed the compliments. All comments are very helpful to us in improving our service for our clients so that we are always offering the highest quality of service and workmanship. Sincerely, Sean Counsil Service Manager
The best experience I've had with a plumber. They communicated everything, gave us a written estimate, fixed the issues, checked that all was working upon completion and were so professional. We needed a lot of work including the main from the street into the house and they had 3 visits to get it all done. Very neat, timely and polite. Jose Romero and Antonio Cardenas explained everything they were doing, what the issues were, went around the house and tested all the faucets. Excellent job! My plumbers forever!
Business response:
Hi Steve, Jose and Antonio were very pleased to read your review and see that you are very satisfied with their professionalism and workmanship. Thank you for taking the time to share your experience with Jose, Antonio, and Mike Counsil Plumbing and Rooter. Sincerely, Sean Counsil Service Manager
I just got quoted over $800 to run a diagnostic on our tankless water heater and was told those $ would NOT be applied to work. Does this seem reasonable?
Business response:
Thank you for sharing your feedback. We understand that an $800 diagnostic quote can seem surprising, especially when dealing with a tankless water heater issue. Tankless systems can sometimes require extensive troubleshooting, specialized testing equipment, and significant technician time to accurately diagnose the root cause of a problem. That said, we always strive to be transparent about our pricing and the scope of work involved before any service is performed. We'd appreciate the opportunity to review the details of ... read more
Based on their BS commercials and reviews I've read, they are a very small company with two or three plumbers. I would hire union plumbers. They know what their doing and won't fuck you on the price like a very small company will. I've worked in HVAC from very small to large union companies and super small companies will fuck you sideways.
Business response:
Hi Dan, We're sorry to see this impression of our company. Although, it does not appear your comments are based on an actual service experience with Mike Counsil Plumbing. At Mike Counsil Plumbing, we take pride in providing licensed, professional plumbing service with transparent pricing and a commitment to quality workmanship. Our team works hard every day to earn our reputation through honest communication and dependable service. If you have had a direct experience with our company, we would welcome the opportunity to ... read more
If they know you're out of town (I made that mistake) they'll jack the prices through the roof because they know you're desperate. Price quotes were insane, super shady, but they were fast. If you're in a bind and desperate with cash to throw around, they are an option, but they'll seriously violate your wallet with upcharges and things you don't actually need (During water heater replacment eval: Water Heater pan: $268.80 ... it's a pan you buy at Home Depot for $40 and sits underneath the water heater. There's one in p... read more
Business response:
Dear Mike O., Thank you for taking the time to share your experience. We are sorry to hear that you felt uncomfortable with the pricing and recommendations provided during your visit. That is never the impression we want to leave with any customer. We want to be very clear that our pricing is never adjusted based on whether someone is out of town or in an urgent situation. Our estimates are built from standardized pricing that reflects licensed technicians, insurance, warranties, code-compliant installations, and the quali... read more
The quotes for plumping services from this company were outrageously expensive. Twice now, I tried to use their services but both times they are just so expensive compared to other quotes that I got. To replace a toilet, the quote is $650 compared to $350 to $400 from two other quotes I got. The reconstruction of a toilet Toto tank that they mentioned, was $750, it was quoted without even looking at mechanics inside the tank, & in the end, all it took was to simply replace the black valve pump. I had other people who came... read more
Business response:
Dear Anh, Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to address your concerns. While we were not ultimately selected to perform the work, we never want a customer to feel caught off guard by pricing or unsure about the value behind our recommendations. At Mike Counsil Plumbing, our estimates are based on licensed and highly trained technicians, insured workmanship, warranties, quality materials, and the long-term reliability of the solutions we provid... read more
I have used Mike Counsil plumbing many times over the years and I have always been very satisfied with their work. Unfortunately, when I called them today I found that they now have one of those accursed AIs that you have to talk to and explain your problem. I will NEVER use Mike Counsil again, just because of that AI. I want to talk to a human being!!
Business response:
Dear James P., Thank you for being a loyal customer of ours over the years. We truly appreciate your kind words regarding the quality of our work, which makes it even more disheartening to hear that your recent experience with our phone system was so frustrating. Please accept our sincerest apologies. We understand that when you have a plumbing issue, you want to speak with a person, not a machine. To clarify, we recently implemented an automated answering service specifically for after-hours calls to ensure every request ... read more
I was told by a representative/plumbing technician from Mike Council plumbing, almost within minutes, that a small puddle/leak at the side of my house was coming from cracks/leaks in the pvc pipe and it all needed to be replaced right away with copper...for over $20,000! I had two more plumbing companies/plumbers come, one of which was a leak detection company ( that had helped my friend and her husband very well with their leak issue) and they all said I didn't have a leak/crack and said I was definitely being taken adva... read more
Business response:
Stephanie, thank you for taking the time to share this, and we're truly sorry for the experience you've described. Hearing that you felt taken advantage of is deeply concerning to us, and it's not the standard we hold ourselves at Mike Counsil Plumbing. I'd very much like the opportunity to look into what happened on our visit, review the diagnosis and pricing our technician presented, and make this right. Would you be willing to message us privately here on Yelp with your name, service address, and the approximate date of ... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 208 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.