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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
45 mins to give me a quote that's 5x the cost of a $2000 heat pump water heater, don't waste your time with this company. The person who comes out to give you a "free" quote gets paid either way, i.e. it costs these companies $200+ for them to come out and give you a "free" quote. They could have saved lots of time and money by asking for a bunch of pictures / measurements and just given a ballpark estimate via email / phone. Update from your response: I have quotes from between $6k - $10k (before rebates) all with city per... read more
Business response:
Dear Sabuj P: Thank you for sharing your feedback. We're sorry to hear that you were unhappy with the quote provided for your heat pump water heater installation. We understand your concern about the cost and the time it took for our technician to provide an estimate. Our goal is to provide a comprehensive and accurate quote that accounts for all aspects of a professional installation, including any necessary code upgrades, material costs, and labor to ensure the job is done right and safely. There are no 2 jobs that are th... read more
My experience with Mike Counsil Plumbing was a frustrating mix of unprofessional responses, unreturned phone calls, and buffoonish communication failures. I would never use them again. This was a simple job: I asked Mike Counsil Plumbing to install a handheld shower faucet and grab bar for my 99-year old mother-in-law. I spec'd the Delta part number, and told them it is carried at Lowe's, Home Depot, Amazon. I confirmed by email the Delta part number. The next Monday, Alexis installed a random shower head from the back of hi... read more
Business response:
Dear William: Thank you for taking the time to share your detailed feedback regarding your experience with us. We sincerely apologize for the numerous missteps and communication failures you encountered. The service you described is completely unacceptable and does not reflect the high standards we strive to maintain. We are truly sorry for the frustration and stress this has caused you and your family, especially given the importance of this installation for your mother-in-law. There is no excuse for the errors in part sel... read more
Large company and the plumber that came was still in training and doesn't even know how to replace a bathroom vanity faucet by himself. Price was 3 to 4 times what a local independent plumber would have charged. I can't recommend MC to any of my family and friends. They seem to overcharge and underdeliver on their work.
Business response:
Dear D.L. Thank you for sharing your feedback. We're very sorry to hear that your experience with us fell short of your expectations, both with our service and our pricing. We understand your concern about the cost of the repair. Our pricing reflects the high standards we maintain for our services, which include providing a fully licensed and insured plumber, using high-quality parts, and ensuring our team receive continuous training. We strive to provide transparent pricing upfront so our customers can make an informed dec... read more
This is the 2nd - and last - time I use Mike Counsil Plumbing. They replaced my toilet (feel like it was a lot - $1,300 for a Kohler - but whatever), but did not get my dishwasher in operable condition. They just replaced the air gap, tacked on some other mystery fees, and left me with a still-inoperable dishwasher and a $500 bill. They told my son they would contact me to come back and "finish the job." That was last week. I received no follow-up call, so I called them - and STILL no response. I guess they have my money, so... read more
Business response:
Hi Ann: Thank you for reaching out and sharing your feedback. We're very sorry to hear about the trouble you experienced. We want to make this right. Our records may show that a refund was processed for this on our end. However, it's difficult to decifer based off usernames alone on Yelp. If you haven't received your refund yet, could you please send us a private message with your Invoice number and address? We'll be happy to investigate this furhter and ensure this is fully resolved for you. Sincerely, Sean Counsil Ser... read more
We used Mike Counsil for a quote on a home repiping, and I have to say, the whole experience was nothing short of outrageous. I get that sometimes contractors throw out a high quote when they don't want the job, but this was absolutely egregious. Here's the breakdown: Water service line replacement from the main to our house was quoted at over $17K. For a relatively simple setup, I wouldn't expect even the most complicated jobs to be more than $8K -- with other quotes coming in at $4K for the same work. Sewage line replac... read more
Business response:
Dear Lucas: Thank you for taking the time to provide this feedback. I am the service manager of Mike Counsil Plumbing, and I was deeply concerned and disappointed to read about your recent experience with our company. Please accept my sincerest apologies for the frustration and disrespect you and your wife encountered. First and foremost, I want to unequivocally apologize for the comment made to your wife. It should have been communicated better and want to reasure you it came from a place of care. Our team is trained to t... read more
I just called to check if they are available today since my toilet looks clogged. The lady answering the phone never gave an answer immediately, and kept asking me provide all the information. Even when I made it clear that I need help today as out toilet is clogged, she kept ignoring the question and repeated like a machine for all my info. After providing it, she said they are not available today and tried explain how they work. I complained for not giving the answer earilier so that I can find another plumbing service. T... read more
Business response:
Hi Taedong, Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience didn’t meet your expectations. At Mike Counsil Plumbing & Rooter, we aim to provide timely and helpful service, and we regret that we fell short in your case. Your comments are valuable to us and will be used to improve our customer service moving forward. Sincerely, Sean Counsil Operations manager
I got ripped-off, too. I wish I'd have checked Yelp first before calling for service, and I so wish I'd have gotten another quote before agreeing to any work from Mike Counsil. Called for service to get two shutoff valves replaced under a sink with one leaking. A plumber and what appeared like a sales guy showed up. The plumber immediately goes looking at the pipes under the floor and comes back saying that he found electrolysis and about 8 feet of copper pipe and 3-4 fittings have to be cut out and replaced. The quote for ... read more
Business response:
Hi C.G. We appreciate you taking the time to share your feedback. We’re sorry to hear that you felt your experience didn’t meet expectations. At Mike Counsil Plumbing, our goal is never to upsell unnecessarily but rather to provide proactive solutions that help homeowners avoid costly emergency repairs down the line. We acknowledge that we are not the cheapest plumbing service in the area, but we take great pride in offering high-quality workmanship, top-tier materials, and a service approach that prioritizes long-term sol... read more
Company seems to have good infrastructure, formal process for setting up appointment, etc. I am a landlord and could not attend meeting. When tech called me with assessment, I needed a new water heater. He was quick to upsell me on premier package, he sited issues and extra work needed. I asked him if he could send something in writing so I could quickly look into what he called code violations, he said they don't really do that. I said, well you could be upselling me and I just want to verify.... before I could finis... read more
Business response:
David: Thank you for taking the time to share your experience. We sincerely apologize for any frustration or concerns you encountered during your interaction with our technician. Providing honest, transparent, and professional service is our top priority, and we regret that we fell short of your expectations. We understand how important it is to have clear communication, especially when making a significant decision like replacing a water heater. We are disappointed to hear that our technician did not provide the level of ... read more
Do not use Mike Counsil Plumbing. I had them come out to look into a smell that was coming from my master bedroom sink, and they proceeded to do their investigation of the problem. They started out in the toilet and said they could not get a camera down into the pipes to determine if it the pipes where clogged. They proceeded say that I needed to upgrade my pipes to add a vent and a two way valve in the front yard to just investigate the problem unfortunately we let them proceed due to the fear they led onto that it was a cl... read more
Business response:
Shawn: We sincerely apologize for the frustration and disappointment you experienced. Our goal is always to provide honest, thorough, and high-quality service, and we are truly sorry to hear that you feel we did not meet that standard during your visit. We take your concerns very seriously and would appreciate the opportunity to discuss this further. Our intention is never to recommend unnecessary work, and we regret that you feel misled in any way. We want to understand exactly what happened so we can address any miscommu... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 209 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.