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Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took workers a month to do a two-story four bedroom two bathroom house they repaired. The walls did not paint them and we are currently missing items after they price gauge us a few times.
Business response:
Sean, Please let us know what we need to do to resolve any issues or pending items. We take your feedback with the utmost sincerity. Our priority is to ensure our clients receive top level service and our 100% satisfied. You can email directly at sean@mcplumbing.com or private message me here on yelp. Look forward to receiving more details about your concerns. Sincerely, Sean Counsil Service manager
The company is a total scam! Be aware! Avoid! I called Tuesday morning and someone came within about 1 hour. A friendly guy named Carlos. Carlos requested to go to my basement as he was diagnosing my drain. He came up and said there's gas leaking and asked me to check it out. I couldn't smell anything and I told him so, he said he will provide me a complimentary gas check the next day. I said sure. Carlos left and another guy named Juan came in the afternoon. He said he couldn't fix the drain and apologized and said he w... read more
Business response:
Dear Isabelle Thank you for reaching out to us and expressing your concerns. We take all feedback seriously and want to assure you that the safety and well-being of our customers are paramount to us. I understand your frustration and disappointment, and I want to assure you that we are committed to honestly and integrity. Our goal is to provide a positive and trustworthy experience for all our customers, and we deeply regret if we have fallen short of your expectations. Please know that we have investigated the matter in... read more
I can't give a rating low enough. They sent someone to my home without equipment to clear my clogged sink drain. who said he could call to get someone to come with the equipment needed but it would cost $485 and I would have to wait another 3 or 4 hours. Imagine what they might have done to my sink if said ok. Need I say ,,,, beware.
Business response:
Hi Joe, You deserve better service and understand your frustration. We appreciate your feedback so we can improve our customer service. Sincerely, Sean Counsil Service manager
Talk about money down the drain. (Averted) Yesterday, feb.2nd 2024, I called Mike Council Plumbing for a leak from my toilet, emanating from two specific areas. The two items that needed attention, and confirmed by their technician, was a on/off valve and a toilet Flush Valve. COST of the two items: Valve......................$12.95 Flush Valve...........$14.99 Time to replace 1.5 hours Written ESTIMATE from the technician...........$843.00 Under $30.00 dollars of replacement parts and approximately 1.5 to 2 hours of labor ... read more
Business response:
Michael, Thank you for the feedback. We're very pleased you were satisfied with our teams interactions and service. We're not the budget plumber or able to compete with DYI's if you're searching for a low price. We do however feel our prices are fair and equitable for the quality of personnel, services and warrantys we provide. Sincerely, Sean Counsil Service manager
Regrettably, I find myself unable to offer an overwhelmingly positive rating for this company, despite the pleasant swag - notably the green folder - that accompanies every estimate provided by their friendly sales team. While the sales representatives convey information with infectious smiles, their proficiency falters when faced with fundamental consumer queries. When asked about the work and what will be done they defer to the technician which I believe they should all be on the same page. My primary source of disconten... read more
Business response:
Josie, At MCP, we deeply value your feedback as it serves as a compass guiding us toward continuous improvement. Your feedback is important in shaping our commitment to better communication. We recognize the importance of fostering transparent and effective dialogue, and your input helps us refine our practices. Rest assured, we are dedicated to enhancing our communication channels to better meet your needs. If you can please provide me with your name and address here on Yelp (privately) or email me at sean@mcplumbing.com.... read more
I'm sure these guys do really good work. I use them one time several years ago. But since then they've gone to this model where they have a sales guy and a technician in your house. They're very professional, but the pricing is not reasonable. I got three estimates for a job that I needed done. It wasn't that big of a deal replacing a toilet And some. First off they tried to charge me $700 for a toilet that was $350 at Home Depot. The labor for the rest of the work I needed was $1000. I got two more estimates and both were 2... read more
Business response:
Dave, We appreciate your feedback and very sorry to lose you as a client. We understand that pricing is a critical factor in your decision-making process, and we want to assure you that we continuously evaluate our pricing structure to ensure that it reflects the value we provide. We apologize our team failed at creating this value for you. Sincerely, Sean Counsil Service manager
Needed to fix a leaky faucet. Scheduled a visit with Mike Council plumbing on 12/21/23. Two technicians arrived to assess the situation. Took a look at the faucet (installed brand new less than 2 years ago) and immediately decided that it needs replacement. I asked if it can be fixed and they said that it is very hard to find parts. It's a new faucet and they are supposedly professionals. Strange. They gave me a quote of $700 (or 400 if I buy a faucet) and left. Today I got the faucet fixed by someone else. He took the time... read more
Business response:
Michael, I can understand your frustration. Our technicians are trained to offer both repair and replacement options on most faucet issues. Replacement often makes the most sense, in your situation a repair was more suitable. Thank you for bringing this to our attention, so we can continue to reiterate to our team the importance of both options. Again, our sincere apologies for the poor service. Sincerely, Sean Counsil Service manager
I gave 1 star only because there was no option for zero stars. Several months ago while i was on vacation a water pipe burst in our basement. My wife was home, and she called the Los Altos fire department. 5 stars to them, they turned off the water main and helped her clean up the huge mess. My wife contacted Mike Council and they came round the following day. Their report said all the pipes were corroded and had to be replaced. Their minimum repair option was $11466, a complete copper pipe replacement option was $30041, t... read more
Business response:
Thomas, It's always a concern for us when we have a situation that a pipe burst and caused a huge mess and it only took $350 to address the situation. This is rarely a long term solution to a potential more serious underlying issue. Spending minimal money to keep your home in sound working order rarely equate to good service or professional sound advice. It's Unfortunate Mr. handyman has led you askew regarding professionalism and long term solutions, including painting a false narrative of a reputable organization built o... read more
My mother in law, who is in her mid-70s, had a water heater that wasn't lighting. We called Mike Counsil who said they could do it immediately. A guy named Jose came over, took a look, and said it would cost $7,251 to install a new premium water heater, which they recommended. They said they could fix it for $1774 but that it could break again in a year and then we'd have to get a new one. So we got another bid from a different company that installed a **new water heater** for just over $1,800, about the same price as Mike ... read more
Business response:
Michael, Our premium package water heater comes with a 40 year warranty. That means your mother-in-law or any family member never pays for another water heater in 40 years. On average water heaters last 8-10 years. If you had all the information before posting a nefarious review perhaps you could better understand that it's one of the greatest values when it comes to equipment/appliance investment in a home today. Furthermore, we give other options in our standard and deluxe packages which are about 1/3 and half the pri... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 208 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.