This profile has been claimed by the business owner or representative.
Mike Counsil Plumbing and Rooter - Mountain View
- Plumbing
- Mountain View, CA
About this business
Location details
2263 Old Middlefield Way, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have used Mike Counsil plumbing many times over the years and I have always been very satisfied with their work. Unfortunately, when I called them today I found that they now have one of those accursed AIs that you have to talk to and explain your problem. I will NEVER use Mike Counsil again, just because of that AI. I want to talk to a human being!!
Business response:
Dear James P., Thank you for being a loyal customer of ours over the years. We truly appreciate your kind words regarding the quality of our work, which makes it even more disheartening to hear that your recent experience with our phone system was so frustrating. Please accept our sincerest apologies. We understand that when you have a plumbing issue, you want to speak with a person, not a machine. To clarify, we recently implemented an automated answering service specifically for after-hours calls to ensure every request ... read more
I was told by a representative/plumbing technician from Mike Council plumbing, almost within minutes, that a small puddle/leak at the side of my house was coming from cracks/leaks in the pvc pipe and it all needed to be replaced right away with copper...for over $20,000! I had two more plumbing companies/plumbers come, one of which was a leak detection company ( that had helped my friend and her husband very well with their leak issue) and they all said I didn't have a leak/crack and said I was definitely being taken adva... read more
Business response:
Stephanie, thank you for taking the time to share this, and we're truly sorry for the experience you've described. Hearing that you felt taken advantage of is deeply concerning to us, and it's not the standard we hold ourselves at Mike Counsil Plumbing. I'd very much like the opportunity to look into what happened on our visit, review the diagnosis and pricing our technician presented, and make this right. Would you be willing to message us privately here on Yelp with your name, service address, and the approximate date of ... read more
Water Heater Replacement was way overpriced but we were desperate without hot water. I would not recommend this company based on their pricing.
Business response:
We regret to learn about your pricing concerns regarding your water heater replacement service. We understand your frustration with the pricing, especially during a situation where you were without hot water and needed urgent assistance. Your feedback is important to us, and we take all customer concerns seriously. We would appreciate the opportunity to discuss this matter further and address your specific concerns about the pricing. Please feel free to contact us at (650) 492-4444 so we can have a more detailed conversation... read more
While the workers at this firm are great and do their job, the owner was not unfortunately. This firm helped replace a water heater at a house of ours with a tenant who had a baby. Note: they had installed the initial heater too which broke down within warranty period (hence called same firm but wont hold this plumber for unit failure). Now the installation service cost charged was much more than the unit cost which given it was weekend we accepted to make it right for tenant who had to live in hotel with baby. But the owner... read more
Business response:
We are writing in response to your communication regarding the water heater issue. We understand your concern and regret any inconvenience you may have experienced. To clarify, we do not have a record of this specific service request. Our company protocol does not involve direct client communication from the owner. To assist you further, we kindly request that you contact us at your earliest convenience. Please reach out to Patty at 408-840-2946 so we can investigate this matter thoroughly. Thank you for your understanding.... read more
Needed our laundry drain pipe replaced as it was failing, the quote we received from MCP was 5 times higher than the other quotes we received. MCP also told us that we were in need of a full house re-piping, even though we had not had any issues. I had the other plumbers quote and review the condition of the existing pipes when they were quoting the laundry drain. Both said we were not in need of a full re-pipe. I had one contractor give us a quote for the full re-pipe anyways, and when compared side by side, MCP's price w... read more
Business response:
We apologize for the experience you had with our service. Your feedback is important to us. Sincerely, Angelo Segretto Marketing Manager
Total bait and switch. Promised me work would be done and then after we agreed to price, they tried to claim that they never promised certain things (replace corroded pipes and valves) were part of the deal. I recommend going with a more honest company.
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (408) 703-6111 to discuss this further. Sincerely, Sean Counsil Operations Manager
I'm a house Manager for several families. I handle home repair appointments (setting them up, being there for the appointment, payment etc). Mike Counsil Plumbing unfortunately wouldn't work me...they wouldn't even speak to me or answer any basic questions. I explained I had homeowners approval and was hoping at the very least to schedule a walk through so I could give the homeowner an estimate. Nope, Mike Council Plumbing would not answer a single question or let me set up the walk through. There goes the business of at lea... read more
Business response:
Your concerns are noted. We will take your comments into consideration. Thank you for sharing your experience. Sincerely, Angelo Segretto Marketing Manager
We contacted Mike Counsil for some troubleshooting. The inspection report stated: Discovery/Additional Discovery: client has washer drain line not draining suds when washing. A lot of suds build up and spill on the floor. Home is brand new. MCP also found that laundry drain configuration does not have clean out access per code. The proposal was to remove the sheet rock from around the washing machine to troubleshoot the issue. This was such an astounding ask we met with the City Building inspectors office who respon... read more
Business response:
Hi Dirk: Thank you for taking the time to share your experience. I’m sorry to hear that our proposal left you feeling misled—that’s never our intention, and we appreciate the opportunity to respond. Our inspection team noted both the symptoms you were experiencing and the configuration of the laundry drain, including the absence of a cleanout. While the California Plumbing Code may not require a cleanout in this specific case, our recommendation was based on what we believe to be the most effective and serviceable long-term... read more
We got a ridiculously high quote of 30k for what cost us $2,400 with someone else. When asked to scale down the scope to what we wanted (not a complete overhaul of our entire sprinkler system), we were quoted $2,500 just for an electronic diagnostic test plus whatever work would then be required. The whole approach felt like a scam and a business trying to take advantage of home owners in need of help. Would never recommend!
Business response:
Dear Sandy: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with our team left you feeling frustrated and disappointed. We understand that pricing is a major concern for homeowners, and we strive to be transparent and thorough in our assessments. Our initial quote was based on a comprehensive evaluation of your entire sprinkler system, which included identifying underlying issues that could lead to future problems. When you requested a scaled-down scope, the diagnostic fee ... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter - Mountain View
How is Mike Counsil Plumbing and Rooter - Mountain View rated?
Mike Counsil Plumbing and Rooter - Mountain View has a 3.7 star rating with 209 reviews.
When is Mike Counsil Plumbing and Rooter - Mountain View open?
Mike Counsil Plumbing and Rooter - Mountain View is open now. It will close tomorrow at 12:00 a.m.