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Mirabella Assisted Living & Memory Care
- Assisted Living Facilities
- Benbrook, TX
About this business
Location details
4242 Bryant Irvin Rd, Benbrook, TX, 76109, United States
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After six months, we are STILL SO IMPRESSED with Mirabella. The people (staff) are loving, helpful and take care of our 103 year old mom with love and consistent attention everyday. She loves it here and lives a highly participatory and social life through activities and her new friends. We visited six other assisted living homes and this was the very best.....and still is the very best.
This place is newly renovated and is beautiful! From the foyer to the TV room, dining room (daily menu was amazing!!), the resident rooms, the Work out room, library, activities areas, hair salon/nail salon, game and happy hour room. We were very impressed with the outdoor areas which one included an outdoor grill! All the staff we encountered were very friendly and caring. The residents all seemed to be very happy. Our tour guide was fabulous! She was very thorough, answered all our questions and was very sweet, patient, in... read more
My mother has early onset dementia and Alzheimer's. For the past year, we have had nothing but an exceptional experience with this community. Any holiday, there is some sort of a celebration. My mom will call me about what she's doing, and about the friends she has met. When I go and visit, it is always clean, welcoming, and the staff are always there to help. When mom fell one time, they quickly called me, had 911 on the phone, and talked to me about meeting at the ER. I am so happy with the choice we have made with Mirabel... read more
Our experience has been a "5". Very, very friendly and helpful staff...very sweet, calm and reassuring caretakers Food is excellent. Activities are plentiful with high participation - excellent. Currently Mirabella is renovating the hallways, lobby and other various areas and it will look brand new when completed. I am very tough top impressed -- but I am very impressed.
Maureen showed us around several times. Very impressed with her. You have a nice facility. It was under renovation so I will want to see it when it’s finished.
Overall we have been pleased with Mirabella. The food service is not up to par. Residents wait up to 40 minutes for their meals. I actually witnessed it and often the food is cold when they get it. I sent an email ti [name removed] and [name removed] about it, but have received no response from either of them. Other than that everything is really nice.
Business response:
We appreciate you taking the time to leave a review of Mirabella Assisted Living and Memory Care. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current and former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Lisa Luna, at 817.586.2... read more
My mom has been there for nearly two years. Overall the place is a good value for the money and love the staff and[Name Removed], the activities director. They take good care of my mom. The administration is disappointing. It is hard to reach the director and the one time I tried to talk to her about a concern, she never called me back after multiple attempts and only was able to speak to her by tracking her down when in the facility. That issue is still pending after two months. Communication is spotty at best. The hot wate... read more
The staff has been amazing for my mother who has dementia and notified me whenever they feel family needs to be informed. Staff keeps track of medications for her and will check on her regularly. Mom has had nothing but good things to say about her stay and the fun activities they do.
The food offers a good variety, but the posted meal service hours don't seem to be accurate. Residents are often encouraged to arrive early because staff say they may run out of food. If you arrive later, the staff can sometimes be rude. The apartment size is adequate, and the kitchenette meets basic needs. However, the bathroom is very small and would be difficult for someone who uses a walker or wheelchair. The facility is currently being renovated, and the improvements have made it look much better. However, the response ... read more
Frequently asked questions about Mirabella Assisted Living & Memory Care
How is Mirabella Assisted Living & Memory Care rated?
Mirabella Assisted Living & Memory Care has a 4 star rating with 290 reviews.
When is Mirabella Assisted Living & Memory Care open?
Mirabella Assisted Living & Memory Care is open now. It is open 24/7.