Moorhouse Care Home

4.7

Assisted Living Facilities
Hindhead

About this business

Wellness Assisted Living Facilities

Location details

Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom

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4.759 reviews

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Debbie S

4 months ago

My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were provided. My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.

Business response:

Thank you for your outstanding review. It was a pleasure to see how much your mum enjoyed her birthday party. I will share your kind words with the team.

Peter B

6 months ago

The staff are very helpful and caring. Hospitality is good and nothing is too much trouble. They have organised very good outings every day.

Business response:

Thank you for your outstanding review. It is a pleasure to look after your lovely wife. Thank you again for the support you and your family give to the home.

L M

7 months ago

The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one

Business response:

Thank you for your outstanding review. It is a pleasure to look after your mum.

Julia C

8 months ago

I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at ease with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.

Business response:

Thank you for your outstanding review. As a team we try and ensure that everyone feels part of our family, this includes all of our relatives and visitors. The staff will be delighted with this feedback.

Liesa R

8 months ago

My Mum was transferred to Moorhouse on the 13 June. The transition for Mum was a smooth process. Mum has settled in well over the past few days. The staff at Moorhouse are wonderful, compassionate, empathetic and welcoming. The environment is safe and staff extremely supportive in what can be a challenging working environment. Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home. My father and I were made to feel so welcome on our initial visit. Thank you so much.

Business response:

Thank you so much for your kind words. It has been a pleasure to welcome your mum to our Moorhouse family. I will pass your kind words onto the staff team who always appreciate feedback.

Christine B

9 months ago

Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get to know people, not just the resident. Its like a family, really lovely & welcoming.

Business response:

Thank you for taking the time to write this outstanding review. I am so pleased your aunt has settled so quickly, she is a pleasure to support. I will pass on your kind words to the staff, who are always pleased to receive feedback.

Duncan B

9 months ago

My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.

Business response:

Thank you so much for your kind words. We are pleased that your aunt has settled at Moorhouse. I will pass on your kind words to the staff who are always keen to receive feedback.

R H

11 months ago

Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are al... read more

Business response:

Thank you for taking the time to send in this outstanding review. It is an absolute pleasure to look after your parents. I will pass your kind words onto the staff team, who are always pleased to receive feedback.

Y C

11 months ago

Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.

Business response:

Thank you for your taking time to complete a review. It has been an absolute pleasure to care for your mum. I will pass on your kind words to the team, who are always pleased to hear feedback.