.jpeg)
This profile has been claimed by the business owner or representative.
Moorhouse Care Home
- Assisted Living Facilities
- Hindhead
About this business
Location details
Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
Get directions
Caring staff who are friendly and welcoming. Residents are well looked after and their safety and security are paramount. Mum is very happy there.
My mum moved in about a year ago and they made her feel at home and well cared for right from the beginning. The staff are caring and well led. When I visit mum they always treat me with respect and look after me just as well as all the residents. I would highly recommend Moorhouse to family and friends as a brilliant place to send their loved ones.
Business response:
Thank you for your lovely review Evie, I will pass on your kind words to the staff team.
My mother became very ill on 29th June. We were advised to go into Moorhouse immediately. Everybody in the home was very supportive. We were provided with food and drink and me and my son were offered rooms to stay in. We were given breakfast everyday. My mother sadly passed away on 4th July. Thank you everyone for the support and sympathy given to the whole family
Business response:
Thank you for your kind review Caroline. It was a privilege to have your mum as part of our family. Condolences to you all.
They have all been very good
Business response:
Thank you for your review. We have loved having your aunt as part of our family.
Arriving at Moorhouse after a longish spell in hospital, my wife was a bit disoriented and a bit weeply, of course she was! 'Only to be expected,' they said calmly. Let us have her for a while, you'll see...' and an hour later, and a visit to the hairdresser, there emerged a butterfly with a new haircut and a wide smile! By teatime, she was sitting at the table in a proper chair with two other elderly ladies exchanging tales about their grandchildren! And I was moved by how kind Moorhouse's people have been to both of us - w... read more
Business response:
Charles, thank you for your fantastic review. Both you and your wife have quickly become part of our family. It is a pleasure to support your dear wife. I will pass your kind comments onto the staff team, who are always delighted to have feedback.
What a wonderful welcome at Moorhouse! Julie and her team are quite the friendliest people we have met. Nothing is to much trouble as they care for mum. She even had a hairdresser appointment on her first afternoon! The home is just that....a home. It feels relaxed and happy and safe. Just like home does. The property is beautifully looked after and the garden is gorgeous. The other residents are welcoming and cheery, making mum feel very well received. Mums care is considered at every level and Julie in particular really kn... read more
Business response:
Thank you so much for your kind words, I will share them with the team. All of our staff try to make Moorhouse a home from home and it is a pleasure to have you and your mum as part of our family.
Just a quick huge thank-you to Julie the Manager and all her staff at Moorhouse particularly Red and Penny the care managers for looking after my mother so well. Their attention to detail is superb and no request too small. My mother has been there for three years now under various regimes and since those three have been in charge I have certainly noticed an improvement in the high standard of care that she receives. Mention must also be made to other long serving staff in Anjana, the Sikh gentlemen and Loren who are very ki... read more
Business response:
Thank you for taking the time to post this amazing review. As always, it is such a pleasure to support your dear mum. I will pass your kind words onto the staff team.
My wife has been a resident for 18 months and has received excellent, caring support from all of the friendly staff. The house and rooms are clean and well furnished and kept to a very high standard. The management team are very helpful and are always seeking ways to improve the well-being of the residents with plenty of interesting activities and resident involvement. There is always a welcoming selection of nutritious food and drive to satisfy all tastes and overall residents are very well looked after in a friendly, profe... read more
Business response:
Thank you for your outstanding review. I will share your kind words with the staff team. As always, it is a pleasure to support your dear wife.
My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"
Business response:
Thank you for your kind review, we share all reviews with our staff team and they will be delighted to hear your sisters views of our home.
Frequently asked questions about Moorhouse Care Home
How is Moorhouse Care Home rated?
Moorhouse Care Home has a 4.7 star rating with 66 reviews.
When is Moorhouse Care Home open?
Moorhouse Care Home is open now. It is open 24/7.