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Mountainside Fitness
- Gyms
- Surprise, AZ
About this business
Location details
15455 W Bell Rd, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
I love to work out in Mountainside. The place makes me feel like I'm working out at home. I like how when you enter, you get a towel.
I'm giving this gym 4 stars because the classes are great, trainers are awesome, I don't use the daycare but I heard it's really good, and the front desk staff is always friendly. Where it loses a star is management. The manager always seems to be doing, well.....not much and she is very rude. If you go to her with any complaints, she basically turns the other way. I have literally seen her making fun of a member with my own eyes. A change in management would make this an awesome place.
Business response:
Sandy, thank you for taking the time to review our Surprise location, we are glad to hear you are taking advantage of all Mountainside Fitness has to offer. We are sorry to hear you have had a negative experience with our manager. We are very happy with the our management team at Surprise and we stand by our employees and team there. If there is a specific incident you would like to tell us more about, please do DM me or call our offices to speak with our COO Mario Arce. Mario would be more than happy to listen to any con... read more
This is a great gym for an active family, my kids love to go and the staff in the child care really take a genuine interest in them. The equipment is clean and the variety is great. I workout at different times of the day and 5-7pm can be a little crowded but any other time I never wait for workouts. My wife loves the wide array of classes offered and the staff is always friendly and helpful. If you are looking for a place to start working out this is a gym that will welcome you and not make you feel uncomfortable.
Business response:
Marcus, thank you for taking the time to post your review, we appreciate your kind words and are glad to see you are taking advantage of our amenities like the 80 classes per week and our childcare. If you ever have any questions, comments or concerns, please see our General Manager, Jenny, as she would be more than happy to listen. Thanks for being a member.
Clean, great location, good variety of machines. Staff generally pretty good, although there are a few that are gossipy and "cold".
Been a member for well over 2 years, the staff is very Friendly, management does a fantastic job of keeping things in order and tidy. Great Child care area and rock climbing area for the kids. Weight floor is always well kept and maintained very well. No complaints. 10/10 would recommend as a daily gym.
I been going to this gym for a year its all around great gym. No complains here. Only thing I don't like is there only one basketball court so i cant practice but whatever its a gym I'm trying to get big.
The Gym is nice, has a lot going for it with the classes and and the Basketball court. Sometimes it impossible to shoot the ball around due to all the kids playing full court games. I like the Idea of children being able to work out WITH their parents but I don't like the kids running and jumping over equipment, using it improperly and Hogging the machines. One of them is going to get badly injured. Its the Parent Job to watch the kids, However I think a healthy sit down with expectations on child behavior should be requ... read more
Business response:
Hi Brian- Thank you for your feedback. I have passed this onto Angie, our GM at Surprise. We hope that we can show you that we offer so much more than Planet Fitness. All of our cardio machines have personal TVs, we have the fastest Wifi in Arizona for a fitness center, we offer 80 group fitness classes/week AND we have free towel service with Steam and Saunas. Let me know if I can answer any other questions!
This is my gym and I do love it. A couple things. Sometimes, depending on errands - I hit the Peoria and Carefree Hwy location. Dropping my child off at those M Kids are always met with more warmth and friendliness than my Surprise "home" location. The girls at the Surprise M kids could stand to be a little nicer and friendly. Once in awhile, if I come at an evening time, I'll be met with someone that has more friendliness and they seem to care more about your child. But the usual daytime shift girls are generally offish. ... read more
The only incentive for working out here is the childcare they offer. All of the machines are very old and it's not very big. Most of what they have is very outdated or the equipment doesn't work well. Honestly planet fitness has better machines and variety. For the price you pay this gym is not worth it unless you need childcare. One of the more expensive gyms for what you get... or what you don't get.
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 1,117 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is open now. It will close at 9:00 p.m.