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Mountainside Fitness
- Gyms
- Surprise, AZ
About this business
Location details
15455 W Bell Rd, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 11:00 p.m. | |
| Tue | 4:30 a.m. to 11:00 p.m. | |
| Wed | 4:30 a.m. to 11:00 p.m. | |
| Thu | 4:30 a.m. to 11:00 p.m. | |
| Fri | 4:30 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
This is a great gym for an active family, my kids love to go and the staff in the child care really take a genuine interest in them. The equipment is clean and the variety is great. I workout at different times of the day and 5-7pm can be a little crowded but any other time I never wait for workouts. My wife loves the wide array of classes offered and the staff is always friendly and helpful. If you are looking for a place to start working out this is a gym that will welcome you and not make you feel uncomfortable.
Business response:
Marcus, thank you for taking the time to post your review, we appreciate your kind words and are glad to see you are taking advantage of our amenities like the 80 classes per week and our childcare. If you ever have any questions, comments or concerns, please see our General Manager, Jenny, as she would be more than happy to listen. Thanks for being a member.
Clean, great location, good variety of machines. Staff generally pretty good, although there are a few that are gossipy and "cold".
Been a member for well over 2 years, the staff is very Friendly, management does a fantastic job of keeping things in order and tidy. Great Child care area and rock climbing area for the kids. Weight floor is always well kept and maintained very well. No complaints. 10/10 would recommend as a daily gym.
I been going to this gym for a year its all around great gym. No complains here. Only thing I don't like is there only one basketball court so i cant practice but whatever its a gym I'm trying to get big.
The Gym is nice, has a lot going for it with the classes and and the Basketball court. Sometimes it impossible to shoot the ball around due to all the kids playing full court games. I like the Idea of children being able to work out WITH their parents but I don't like the kids running and jumping over equipment, using it improperly and Hogging the machines. One of them is going to get badly injured. Its the Parent Job to watch the kids, However I think a healthy sit down with expectations on child behavior should be requ... read more
Business response:
Hi Brian- Thank you for your feedback. I have passed this onto Angie, our GM at Surprise. We hope that we can show you that we offer so much more than Planet Fitness. All of our cardio machines have personal TVs, we have the fastest Wifi in Arizona for a fitness center, we offer 80 group fitness classes/week AND we have free towel service with Steam and Saunas. Let me know if I can answer any other questions!
Friendly people. Great staff. But the worst mountain side in the whole collection in my opinion, and I go to almost all of them. Place is old and dirty and in need of renovation. Warmest gym I've ever been in. AC can't keep up with summer heat. Floors are filthy and whole place smells like sweat when it's over 100 outside. Machines stay broken for weeks for seemingly very simple fixes. Other than that, it's a great crowd and I enjoy working out here but it'd be nice to catch up with the other locations. Mountainside seems to... read more
Absolutely unacceptable experience at Mountainside Fitness (Surprise - Bell Rd). I came in for a 5-day pass that they called me about. I brought multiple forms of ID, including my California driver's license, my Arizona driver's license, and even my home deed to prove I'm a resident. Despite all of that, Larissa at the front desk kept pushing back, saying I "might" be able to get the pass, then changing her stance repeatedly. It felt like I had to argue and prove myself over and over just to use something they already offe... read more
Moldy locker room. Everything dated. Terrible equipment time to move on from this place.
Please do not respond by asking me to call a phone number. I have already spoken directly with corporate, including a representative named Jamie. Whom offered no solution. During the conversation, they asked what I felt would be a fair resolution; after I explained my expectations, no decision was made simply said they would call me back. Without acknowledging any wrongdoing or resolving the issue, I was asked to remove my negative google review. This felt like pressure to protect the company's reputation rather than a genui... read more
Frequently asked questions about Mountainside Fitness
How is Mountainside Fitness rated?
Mountainside Fitness has a 4.5 star rating with 1,223 reviews.
When is Mountainside Fitness open?
Mountainside Fitness is closed now. It will open at 6:00 a.m.