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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter The place is decent to live in, but the leasing staff comes across as rude and unhelpful, often withholding complete information from tenants. Non-emergency services and responses are slow, and despite increasing rents annually, they don't hire enough maintenance staff. They frequently mention that they only have three people to manage 1,500 apartments.
Verified Renter Poor attitude with people in your office
Verified Renter Please be honest company. Keep your word and make sure your company has people that want to follow your lead not one for their own personal game.
Business response:
We assure you that we hold our team to the highest ethical standards. We would appreciate an opportunity to speak with you regarding your feedback so please contact us at muirwoodpropertymanager@beztak.com when you have a moment.
Verified Renter Muirwood maintenance is the worst I've ever seen thus far. They're unprofessional and does not make it on time even with the emergency requests. Temporary fix is not a recommended method and due to which we had to put in another emergency request in 2 days. I had to follow up multiple times to get the guy in here.
Business response:
We appreciate your feedback regarding your experience with our maintenance team. Our team always aims to offer prompt and reliable service. We sincerely appreciate the opportunity to address this matter and work towards improving your experience. Please feel free to connect with us at muirwoodpropertymanager@beztak.com.
Verified Renter Horrible place & I regret renewing my lease. The policy to lock renters account on the 6th day of the month & force renters to bring in a cashiers check when paying online is more convenient for most is a horrible policy. Which is really a money grab. $50 late fee shouldn’t force renters to bring in a cashiers check. The policy of having the resident vehicle sticker present is not enforced. You guys took out our fire extinguisher & we have yet to get it. It’s been gone out of our unit since January of this ye... read more
Business response:
We understand your concerns about the payment policy and parking situation. Our residents' comfort and satisfaction are important to us, and we are committed to addressing the issues you've mentioned. Please feel free to contact us at muirwoodpropertymanager@beztak.com for direct assistance.
Verified Renter Apartment need renovation. Kitchen appliances are out-of-date.Washer Dryer need replacement. Utility room look hazardous. Doorbell are antique . Build quality are rustic/old. Maintenance request takes forever to complete.
Business response:
We understand your concerns about the condition of your apartment, the need for updates, and delays with maintenance requests. We do our best to ensure that all maintenance requests are addressed in a timely manner and apologize for any delays. Your feedback is important to us, and we are committed to addressing these issues. Please reach out to us directly at muirwoodpropertymanager@beztak.com so we can personally assist you.
Verified Renter Moving into my new apartment at Muirwood has been quite a challenging experience. Unfortunately, the initial process was far from smooth. Firstly, there was a delay in the move-in date, which inconvenienced my plans significantly. On the day of the handover, I was disappointed to find several pending items that were supposed to be completed beforehand. This included unresolved maintenance issues and unfinished cleaning tasks. Furthermore, the interaction with the staff during this process left much to be desi... read more
Business response:
We are truly sorry to learn about the challenges you encountered during your move into our community. We understand how important a smooth transition is, and we regret that we did not meet your expectations. Your feedback regarding our team's communication and coordination is crucial, and we are committed to improving our processes to ensure a better experience for all residents. If you have any additional concerns, please don't hesitate to reach out to us at muirwoodpropertymanager@beztak.com for personalized assistance.
Verified Renter Anytime we have an issue at apartment, no one visits for at least 1 month. Either they cancel the request or mark it as completed with out even visiting our apartment. sometimes they take at least 3 -6 months to fix a small issue. Worst support I would say. Action needs to be taken asap.
Verified Renter My refrigerator goes down very frequently since almost 2 years. Complained many times. Management never care about this.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is open now. It will close at 6:00 p.m.