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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Worst experience I have lived in many apartment complexes in the area and this is by far the worst rental experience I have ever had. We moved here because the outside appearance is enticing but it is all a facade. I could list all of the issues we had in the 1 year that we rented here but I don't think there is enough space. We moved in and the next day an electrical outlet in the kitchen caught on fire, we had bees living inside the entry way that stung us multiple times and they had a company spray that did nothing, our w... read more
Business response:
Hi there, We understand your disappointment and we appreciate your feedback. It’s important to us that our tenants are more than happy and we'd like the opportunity to resolve this issue immediately. If your concerns have not been properly addressed, please contact our team so that we can discuss this in detail. Thank you.
Horrible experience! I will definitely NOT encourage anyone to rent an apartment in this community. Sloppy maintenance service, very bad attitude of dealing with existing residents, no concern for residents staying in their facility, zero response to every call you make to the leasing office, rude notifications of any upcoming maintenance work, and basically making residents feel sorry for renting apartments in this community after facing all the mistreatment. I had to live with a leaking bathroom sink for 2 months! Reason -... read more
Business response:
Thank you for taking the time to let us know about your experience. The details that you mentioned are an important part of providing the excellent environment that we promise and that you deserve. Would you mind contacting our team so that we could learn more about where we went wrong with this one? Thank you!
Verified Renter Maintenance is very bad and rents are too high. Quality of apartment is not that good.
Business response:
Thank you for taking the time to let us know about your experience. The details that you mentioned are an important part of providing the excellent environment that we promise and that you deserve. Would you mind contacting our team so that we could learn more about where we went wrong with this one? Thank you!
Verified Renter Very poor customer service and none of the issues will be ever addressed. They only do emergency issues from past one year.
Business response:
Thank you for voicing your concerns and there’s no excuse for such difficulties in getting good customer service. We appreciate your patience, and if your concerns have not been properly addressed please contact us immediately so that we can address this issue head on.
Verified Renter I was very satisfied the first nine years here. However , lately things have gone awry. Personnel still polite and curteous but that does not help when the temp in your unit is 93 and your ac does not work. and carpet beetles abound.
Business response:
Hi there. We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you
Verified Renter We pay for things in muirwood with high rent and still don't get quality service.
Business response:
Hi there, We understand your disappointment and we appreciate your feedback. It’s important to us that our tenants are more than happy and we'd like the opportunity to resolve this issue immediately. If your concerns have not been properly addressed, please contact our team so that we can discuss this in detail. Thank you.
Worst Maintenance I complained them about my AC condition with 7 month baby, Its three months now and I still managing with a portable one. They don't value customers and if you complain about AC not working there response was "AC is luxury and not mandatory, You need to wait for the team", I continued to argue with them asking them to turn off the AC and work, So they could experience my situation and there response was funny "Sir you need to leave this building right away else we will call the security”, I was trying to ex... read more
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
Verified Renter Very long time to respond to maintenance requests, have very poor quality equipment. But incrementing rent amount atleast 150 USD for lease renewal of over 10 months. Leasing this home is not at all worth the rent that we are paying.
Business response:
Hi there, Thank you for taking the time to bring this issue with your rent to our attention. We’re sorry to hear of your frustrations and would like to talk to you about this further. Would you please contact us so that we can begin to look into this matter? We hope to hear from you soon.
Verified Renter Great locality,but rent is expensive.Also Service and maintenance needs a big improvement
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is closed now. It will open tomorrow at 9:00 a.m.