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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Worst Maintenance Experience Ever Worst Maintenance Experience Ever. There was a leakage in my apartment and its been 3 months, its not yet resolved. Carpet, walls and floor is wet, the room stinks. No matter what, they will increase the apartment price as they want but when it comes to maintenance they will give you excuses.
Business response:
Thank you for reaching out. We are very disappointed to hear that this maintenance issue has not been resolved. Please reach out to both our property manager at muirwoodpropertymanager@beztak.com and our regional manager at ekosinski@beztak.com at your earliest convenience. We look forward to hearing from you and turning your experience around.
Verified Renter I like my neighbors. Mgt rarely return your phone call. You're better off emailing as you "MIGHT" get a response quicker. I find I have to go to the office most times to get an answer to my questions as they rarely ever answer the phone. Maintenance is slow to repair things. Also, I am on my 2nd water leak in my bathroom for the same issue. These apartments are in need of remodeling. I think remodeling would help to eliminate certain repairs being needed often.
Business response:
We sincerely apologize that we haven't been able to connect about these unaddressed issues. Please contact our property manager at Muirwoodpropertymanager@beztak.com to discuss this further. We look forward to finding an opportunity to discuss all of these matters as soon as possible!
Verified Renter The maintenance service is very poor. Always I hate to wait about month or two for the fixes. The have a phone number and service desk is not reacting on it about a year. I have to come to the office each time. The price for the apartment is bigger then for the house with garage. I will move out.
Business response:
Feedback like yours is very disappointing to hear. We always want residents to enjoy the comfort of their homes, and we're sorry you're experiencing the contrary. When you have a moment, please contact our office directly so we can address any outstanding maintenance requests. We thank you for your honesty and hope to resolve all concerns and restore your happiness as soon as possible.
Verified Renter It is horrible condition this apartment is !!!!! I just moved and I can’t wait to move out !!!!!!!
Business response:
We work diligently to provide maintenance assistance as soon as an order is submitted. If you're currently experiencing issues, please call or visit our office. We appreciate your patience and would love the opportunity to turn your experience around.
Verified Renter The support team is very poor. All support requests always lead to arguing. All non emergency requests ignored.
Business response:
Dear Resident, thank you for reaching out. When you have a moment, will you stop by our office to speak with our team? We'd like the chance to go over when your maintenance order will be completed and address any remaining concerns you may have. We appreciate your patience and look forward to turning your experience around.
Stay Away 1. The management here is worst of the 7 Management’s I have seen in my 10+ years living in an apartment in multiple states. 2. Maintenance requests here are night mare, they don’t respond to any non-emergency requests in days. It will be in Months.They close requests without information, when called back multiple times they informed me all my problems are supposed to be put in one request(Though the problem arises different times, they closed my old request and had me open a new one losing my position in the queue... read more
Business response:
Thank you for reaching out. Please contact the office at your earliest convenience so we can have you meet with our regional manager. We look forward to working with you!
Verified Renter The means of submitting maintenance tickets is very easy and convenient. They may make you wait a month or more and mark your work order as complete without actually looking at it, but it is easy to submit them and technically make any future damage from ignored maintenance requests their problem and not yours.
Business response:
We appreciate you taking the time to give us feedback. While our team strives to give residents unbeatable service in a prompt manner, we see that we've missed the mark with you after hearing about these unresolved maintenance issues. Whenever it's best for you, we'd appreciate a moment of your time to talk about these matters in person. Please reach out to our office at your earliest convenience. We look forward to connecting with you!
Unpleasant community I was drawn to this apartment by how beautiful the grounds and floorplans were. I liked it so much that I overlooked the ridiculously high down payment and the fact that they were the only apartments in the area that offered no promotional discounts or similar things. I coughed up the money and expected to be living in bliss. I couldn't have been more wrong. Yes, the space is lovely but the management is terrible. Don't expect to be able to get a hold of anyone on the phone after you move in. Every time ... read more
Business response:
Thank you for sharing your experience with us. We work diligently to ensure good communication between our team and our residents, and we apologize if this has not been your experience thus far. Could we take some time to collaborate with you on how to address the issues you've experienced? If so, please email our community manager at muirwoodpropertymanager@beztak.com at your earliest convenience. We look forward to improving your experience.
Verified Renter probably not a good idea to have upset tenants spreading the word. having heard from multiple people who have moved out, the biggest reason was management and maintenance
Business response:
Thank you for sharing your thoughts about our community. We are very upset to read that you have not had the best impression of us. We would appreciate the opportunity to make this better. Please contact us at muirwoodpropertymanager@beztak.com so that we may promptly address the concerns outlined in your review.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is closed now. It will open at 9:00 a.m.