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Muirwood
- Apartments
- Farmington Hills, MI
About this business
Location details
35055 Muirwood Dr, Farmington Hills, MI, 48335, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Verified Renter Really bad choice to stay here. Maintenance is really poor. You need to make 100s of calls. Emails aren’t responded. Barely someone picks up your call and they never have a eta or mostly none of your questions are answered
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
Verified Renter Thin walls, this flooring, disrespectful leasing team
Business response:
We're sincerely sorry to hear you feel this way, and we encourage you to please reach out to us directly at your earliest convenience. Our team would like to learn more about your experience so that we can better understand how we can improve. Thank you.
Verified Renter I know the community is very good but when it comes to maintainance, issues are not getting resolved in the time
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
Verified Renter Great apartment with nice features. Management is not helpful and maintenance leaves tasks unfinished. Has a pool but don’t expect it to be open when you want to swim.
Business response:
Hi there. We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you!
Verified Renter Though I greatly appreciate the maintenance staff always being very polite, professional, and punctual, the community management has not reflected adequate care for their residents with poorly maintained units. The work orders I've had to submit during my stay has been the result of degraded aspects of the home (i.e. flooding from outdoors, moldy wood, old air conditioner, excessive shower mildew, deeply clogged toilet, low faucet pressure, rodent access). Maintenance has done a SUPERB job at completing major... read more
Business response:
Hi there, Thank you for taking the time to let us know about your experience. The details that you mentioned are an important part of providing the excellent environment that we promise and that you deserve. Would you mind contacting our team so that we could learn more about where we went wrong with this one? Thank you!
Verified Renter The cost to live here isn’t worth the poorly functioning and torn up apartments
Business response:
Hi there, We’re saddened to hear that you don’t find the value of our offerings worth the cost paid. We work hard to provide our community with the best possible experience, but it seems we’ve missed the mark here. Would you please contact us so that we can learn more about what we can do to improve? Thank you for your feedback
Verified Renter House is ok but very bad customer service by the leasing staff. Won't respond and reply to any questions (emails or calls) you would have regarding lease, move-in, apartment, etc. Haven't even got back regarding move-in checklist fixes needed.
Business response:
Hi there, Thanks for taking the time to share this feedback for our community. We apologize for the issues you've experienced with management, and we would appreciate the opportunity to speak with you further. Please contact our team so we can discuss further.
Verified Renter Don’t consider this apartment, the leasing experience is bad and the maintenance is worst max. I regret my decision in choosing Muirwood for the price I am paying and the service/hospitality that I am receiving
Business response:
Hi there, We are sorry to hear of your poor experience with our maintenance service. We hear your frustrations and encourage you to please contact us here in the office when you can. Your comfort and peace of mind are important to us, so we look forward to speaking with you and helping you get this resolved soon. Thank you.
DO NOT MOVE HERE! I REPEAT! DO NOT MOVE HERE! DO NOT MOVE HERE for several reasons below. 1. I received a notice about my miniature wind chime when I would see disgusting loads of trash near the dumpsters daily and for long periods of time. 2. The smell of marijuana was prevalent throughout my building which means I could not tell what units it was coming from. 3. They kept $300 of my security deposit for chipping paint in the bathtub when it was a chronic issue in my unit. This was proven because I requested - and you can a... read more
Business response:
We appreciate you taking the time to leave us these comments, and we're sincerely sorry to hear you feel this way about your time living in our community. We encourage you to please reach out to us directly at your earliest convenience. Our team would like to learn more about your experience so that we can better understand how we can improve. Thank you.
Frequently asked questions about Muirwood
How is Muirwood rated?
Muirwood has a 2.8 star rating with 1,244 reviews.
When is Muirwood open?
Muirwood is closed now. It will open tomorrow at 9:00 a.m.