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Murrieta Oaks Veterinary Hospital
- Murrieta, CA
About this business
Location details
40414 California Oaks Road, Suite G, Murrieta, CA, 92562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Tried boarding with them because they were close to where I lived. Within 12 hours my dog was vomiting and had diarrhea. When I spoke to the vet about standard of care she was defensive and unprofessional. Not sure if she was a vet. Do not trust your pets to this place.
Business response:
John. We'd love to know how we can improve for next time. Would you mind calling us at (951) 677-7007?
I took two cats here for a spay and a neuter. My male cat came back with no pain medication and developed a sinus infection after visiting this office. My female cat was taken in 2 weeks later. I took her on a day where a vet walked out on the job, which threw their schedule off. I called that afternoon to arrange picking her up but they told me they had to delay her operation and would have to keep her overnight. I called the next day at 10:30am because nobody had contacted me. They informed me that the schedule was still ... read more
Zero stars!! Staff is more concerned about bringing in potluck dishes, armfuls of coffee drinks and personal mail packages to send out, than the parking lot FULL of people dropping off pets. They may OR MAY NOT get to your surgery on the appointment date. Rude/Negligent staff and Egotistical vets make for a really bad experience. When they brought my animal out, my cat was very stressed and even defocated on the vet tech. That says a lot about their "compassionate care at affordable prices" or whatever their scam tag line is... read more
Business response:
Shugie, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. Please understand that the Starbucks was from a client as they could see how hard all the staff was working, and they understood that veterinary hospitals have been dealing with staff shortages across the nati... read more
Never bring your pets here. They sent out an email and told us that they had an outbreak of kennel cough. Our pet went for his bortatella shot however he still contracted it and when we brought him back a few days later they tried to charge over 300$ when it was there outbreak in the first place. Never come here. However dr Butchko in riverside is a 10/10 and way cheaper prices
Business response:
While we understand your frustration I hope that the email helped explain the how, why, and what we did to resolve the matter. We are happy to report that the mycoplasma outbreak is gone and all affected patients recovered with little to no treatment needed. Below is a copy of some of the highlights of the email for reference and ask that you please reach out if there are any other questions we can help your or your pet with. Email Highlights: MOVH and our associated boarding facility is currently experiencing an outbreak of... read more
Brought my puppy here for a regular check up and they tried to sell me on insurance (which is a rip off). They recommended another round of vaccines, which the puppy just got 2 weeks prior. The pup probably didn't need that vaccine, but of course they wanted to increase their profits. Told us we had to go back for a booster shot only . But now they're forcing us to do another vet check on a perfectly healthly puppy, just 3 weeks later. Keep in mind the vet charges $60 to look at your pup for less than 5 minutes. The vet is... read more
Business response:
Hi Diana, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. I could not find your account based of the information provided to contact your, so please call me at your opportunity so i can look into how i can help your and your puppy. Tricia 951-677-7007
We boarded our dog at their facility last Friday, October 16 through Monday the 18th. A few days later our dog gets "kennel cough", and starts spitting up foamy vomit. Our dog was not sick before we brought her in. She's a healthy, indoor dog who doesn't have exposure to other dogs. She got this disease from Murrieta Oaks Veterinary, and this is the 3rd time this has happened! Since this occasion was so much more severe, I called for a remedy. They wanted to do a nasal swab and charge me with an office visit if $55 to bring... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (951)677-7007 and ask for the hospital manager so that we can better assist you. Thank you, Murrieta Oaks Veterinary Hospital
Misdiagnosed our dog and then brought him out after he had to wear a head bandage for 10 days without even cleaning him up!! He stunk so bad. I spent 10 minutes with baby wipes cleaning him up before putting him back in the car. Horrible service.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
WORST VET IN MURRIETA ThEy are refusing to fill my dogs next guard prescription until he is seen for his annual appointment which wouldnt be a problem except for the soonest appointment they could give me is in 6 weeks. instead of approving my dogs prescription like any good veterinarian would do this vet clinic is choosing to refuse my dogs flea treatment until it is convenient for them to see him. My dog is a flea magnet he is in desperate need of his flea treatment. My 4 year old Pomeranian male suffers from severe skin... read more
This is a hard review for me to write since my family and I are devastated. We absolutely loved Dr. K and I absolutely don't want to bash her in anyway, but for the last 2 years we have drove our 2 Siberian Huskies from Oceanside to Murrieta because we loved Dr. K. It definitely wasn't the office staff that was keeping us going there JUSR HER! . We had a few issues in the past with the office staff being disorganized. However Krystal was always super nice and on top of things. We had made a appointment over the phone in Apri... read more
Business response:
We understand your frustration and have investigated the issue of your appointment that was not in the system. Regardless of your level of frustration, your treatment of the staff was inappropriate and it is our responsibility to provide a place in which our staff feels safe to work. We wish you and your pets the best of health in the future. Dr. K
Frequently asked questions about Murrieta Oaks Veterinary Hospital
How is Murrieta Oaks Veterinary Hospital rated?
Murrieta Oaks Veterinary Hospital has a 4.5 star rating with 1,125 reviews.
When is Murrieta Oaks Veterinary Hospital open?
Murrieta Oaks Veterinary Hospital is closed now. It will open tomorrow at 8:00 a.m.