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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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Not a Good Fit for my Mother-In-Law Facility is in Need of Renovation to meet other competitive standards in the industry as it continues to change.
Business response:
Thank you for your review. Mustang Creek Estates in Allen was built and started providing quality to care to seniors in 2005. Since then we have been voted Best Assisted Living in Allen for 11 year straight. One of our caregivers was even awarded Best Caregiver in Texas by the Texas Assisted Living Association. Over the past year every home in our neighborhood has undergone extensive renovations and up grades. Thank you again for taking the time to share your review.
Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.
Business response:
Thank you so much for taking the time to write this review. We are so sorry that you feel you did not have a good experience. We would highly encourage you to contact our Executive Director at Mustang Creek Estates in Allen to discuss and resolve your specific concerns. Mustang Creek Estates in Allen has been caring for seniors for over 11 years and we are privately owned and our owners have over 30 years of senior living experience but they are not and never have been lawyers. Thank you again for your review.
If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We w... read more
Business response:
Thank you for your feedback. We apologize that Mustang Creek Estates was unable to meet your expectations while your loved one lived with us. We take pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can contin... read more
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 214 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.