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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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While touring the Mustang Creek, I did not like the rooms. They were very small and the place felt like a group home. The residents would have to go to the hallway bathroom to take showers. It was not a good fit at all.
Business response:
Thank you for taking the time to rate us. We are disappointed that we did not receive a higher rating and we regret that we did not meet your expectations. We pride ourselves on providing high quality, exceptional care to our residents and for 11 years, we have been the #1 Assisted Living provider in Allen, TX. If there are any specific concerns that you would like to address, we are always happy to hear them.
My mom was here for a short time. She was not here long, It was not a good fit for my mom at this time. The staff was nice in the memory care unit. they offered her activities and she did participate. I would overall recommend this community for assisted living and it memory care to other families for outstanding care and value.
Business response:
Thank you for your review! For 11 years, we have cared for and provided high quality assisted living for hundreds of seniors. Our residents and their family members love the home environment that we offer along with the home-cooked meals and exceptional care that our caregivers provide to our residents on a daily basis. We appreciate your recommendations and we look forward to caring for many more seniors in the years to come.
Not a Good Fit for my Mother-In-Law Facility is in Need of Renovation to meet other competitive standards in the industry as it continues to change.
Business response:
Thank you for your review. Mustang Creek Estates in Allen was built and started providing quality to care to seniors in 2005. Since then we have been voted Best Assisted Living in Allen for 11 year straight. One of our caregivers was even awarded Best Caregiver in Texas by the Texas Assisted Living Association. Over the past year every home in our neighborhood has undergone extensive renovations and up grades. Thank you again for taking the time to share your review.
Everything is going great here. The food is good and mom has no complaints. Mom has started getting involved with the activities. I really like the family oriented style that the community has. That is what we wanted for mom.
Business response:
Thank you so much for sharing your review! We are so happy to hear how well your mom is doing in her new home. Mustang Creek Estates in Allen has an amazing staff, residents and families! Thank you again.
The staff that offered the tour at Mustang Creek Estates Residential AL and MC took the time to listen to our concerns and needs. They were able to address our questions with their wealth of knowledge. They staff were very pleasant and we enjoyed the tour.
Business response:
Thank you so much for sharing your tour experience at Mustang Creek Estates in Allen. We are so pleased to hear your tour was pleasant and enjoyable.
Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.
Business response:
Thank you so much for taking the time to write this review. We are so sorry that you feel you did not have a good experience. We would highly encourage you to contact our Executive Director at Mustang Creek Estates in Allen to discuss and resolve your specific concerns. Mustang Creek Estates in Allen has been caring for seniors for over 11 years and we are privately owned and our owners have over 30 years of senior living experience but they are not and never have been lawyers. Thank you again for your review.
I would say that the reason we chose them was because the overall atmosphere was very pleasant and the location was awesome for us because it was only six minutes from our home. My loved one needs 24-hour care, so it is hard for them to keep up with all his needs. I think if they had more skilled people they would have a number-1 place. Other than that, we want this to work and they are very flexible and trying to work with us.
Business response:
Thank you for your response! One of the many great aspects of our campus is that we have three levels of assisted living care where our residents can easily transition from one home to another in the event that their care needs increase. Our caregivers are specially trained to provide assisted living care for each of our residents in a home environment.
The people are nice, I think the residents tend to be a little further along the continuum of needing care than I expected. A majority of the residents in my father's building are not really communicative.
Business response:
Thank you for your response! Our friendly and caring team members help to make our residents day meaningful every day! Our full time Activities Director also helps to get our residents involved in activities that encourages socialization while also providing a warm, loving and fulfilling environment for all of our residents at Mustang Creek Estates.
If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We w... read more
Business response:
Thank you for your feedback. We apologize that Mustang Creek Estates was unable to meet your expectations while your loved one lived with us. We take pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can contin... read more
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 220 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.