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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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The facilities are nice, but there is a complete lack of effective management. Each building is generally staffed by one person, and sometimes two. They must do all of the laundry, resident care, and the daily cleaning. My mother was there for several months and after daily calls from the staff asking me to come help them, I moved her to [facility name removed] Memory Care. My mother was there from about [date removed] to [date removed] and they NEVER changed her bedding. They say they wash clothes every week, but they don't... read more
They are extremely understaffed. It was expensive, for what was paid for 3 months, and my loved one was there less than a month. All places have problems but I would not recommend this place . They do not hae the help that they need. There was missing laundry, and bedding from my loved ones room. They were not deep cleaning like they said they would.
We had a horrendous experience with Mustang Creek Estates, it was awful. We put my father in that place in [date removed] of last year and when we paid the money towards the facility, talked to the director, and talked to the sales person - they were just singing praises. [agency name removed] hospice came out too. One of the managers, she came out and she sat on the table at dinner and spoke to my husband and me and sung praises about how much she loves the patients families, how she's close to them, and visits in the middl... read more
Business response:
Thank you for your review. The experience you describe is definitely not the standard of Mustang Creek Estates and we are truly sorry. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families or employee situations in this forum, however we do strive to deliver quality care 100% of the time but we know there will be times we fall short. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We pride ourselves on our partnership w... read more
Wish I had something nice to say. Don't move your parent there. Shift change, meals, missed medication and lost medication to start.
Business response:
Matt, we’re so sorry to hear you feel this way. Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our residents since 2005 and we have cared for hundreds of seniors. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team, w... read more
They put on a great front when you tour, they're playing games, and interacting with each other, but now that my parent is there, its a whole new ballgame. Its basically a day care center, where they feed you three really good meals a day and give you your meds. But, they don't do the activities they proclaim they do or engage with the patients, the workers grunt and nod, and give short answers, even to me when I visit my parent. They are very rude and abrupt. If we can locate another place, we will after the first of the ye... read more
Business response:
Ms. Cox, we’re very sorry that you may have had a bad experience. Seniors and their families are our passion and it’s unfortunate that some activities were affected with the ongoing pandemic. We encourage all of our families to reach out to their Executive Director so that we may discuss and address any concerns you may have. Thank you again for your review and we hope to hear from you soon! From - Mustang Creek Estates - Allen
Not a Good Fit for my Mother-In-Law Facility is in Need of Renovation to meet other competitive standards in the industry as it continues to change.
Business response:
Thank you for your review. Mustang Creek Estates in Allen was built and started providing quality to care to seniors in 2005. Since then we have been voted Best Assisted Living in Allen for 11 year straight. One of our caregivers was even awarded Best Caregiver in Texas by the Texas Assisted Living Association. Over the past year every home in our neighborhood has undergone extensive renovations and up grades. Thank you again for taking the time to share your review.
Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.
Business response:
Thank you so much for taking the time to write this review. We are so sorry that you feel you did not have a good experience. We would highly encourage you to contact our Executive Director at Mustang Creek Estates in Allen to discuss and resolve your specific concerns. Mustang Creek Estates in Allen has been caring for seniors for over 11 years and we are privately owned and our owners have over 30 years of senior living experience but they are not and never have been lawyers. Thank you again for your review.
If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We w... read more
Business response:
Thank you for your feedback. We apologize that Mustang Creek Estates was unable to meet your expectations while your loved one lived with us. We take pride in providing compassionate, quality, loving and experienced care to all residents and we are saddened that we have disappointed you and your family. We have taken care of hundreds of residents for over 10 years and have many happy families and happy residents that call Mustang Creek Estates home. We encourage and appreciate feedback from our families so that we can contin... read more
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 3.9 star rating with 200 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.