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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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It is adequate
Business response:
Thank you for your 4 star review! We appreciate you sharing your feedback.
Mustang Creek Estates has been great. Very happy with their services. It is an all inclusive price which was a huge bonus over others that we looked at. This is a great facility. Definitely the right place for Dad.
Business response:
Thank you so much for sharing your experience! We are so happy to hear your dad is doing so well! Please reach out anytime if we can be of assistance.
My dad and I toured this community for our mom and it was nice. Ultimately, we couldn't get dad to pull the trigger on it, even though we'd paid several months rent. No fault of the facility at all. It seemed like a great place and good value for the money.
Business response:
Craig - we appreciate you taking the time to share your feedback on our Allen campus! We are glad that you found our campus to be a great place and good value! Thank you for sharing your review.
They are extremely understaffed. It was expensive, for what was paid for 3 months, and my loved one was there less than a month. All places have problems but I would not recommend this place . They do not hae the help that they need. There was missing laundry, and bedding from my loved ones room. They were not deep cleaning like they said they would.
We had a horrendous experience with Mustang Creek Estates, it was awful. We put my father in that place in [date removed] of last year and when we paid the money towards the facility, talked to the director, and talked to the sales person - they were just singing praises. [agency name removed] hospice came out too. One of the managers, she came out and she sat on the table at dinner and spoke to my husband and me and sung praises about how much she loves the patients families, how she's close to them, and visits in the middl... read more
Business response:
Thank you for your review. The experience you describe is definitely not the standard of Mustang Creek Estates and we are truly sorry. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families or employee situations in this forum, however we do strive to deliver quality care 100% of the time but we know there will be times we fall short. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We pride ourselves on our partnership w... read more
We had a good tour but we were not crazy about the format here. We were looking for something that offered more independence.
Business response:
Thank you for your review. We work hard to provide our residents with quality care in a residential setting at an affordable price. We are a licensed Assisted Living and Memory Care community which provides assistance 24/7. I do hope you found a community that is a good fit for your loved one. Thank you again for sharing your experience.
It's a better value and a friendly place. If you don't have a lot of money, it's a good choice. Everybody that we've met there has been pretty friendly. They provide good care to my loved one. They give her showers and help with bathroom issues. The facility is nice and clean.
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. We’re so grateful you’ve trusted your loved one to us. Thanks again!
Wish I had something nice to say. Don't move your parent there. Shift change, meals, missed medication and lost medication to start.
Business response:
Matt, we’re so sorry to hear you feel this way. Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. Mustang Creek Estates has been caring for our residents since 2005 and we have cared for hundreds of seniors. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. We encourage our families to bring any concerns to the attention of our leadership team, w... read more
They put on a great front when you tour, they're playing games, and interacting with each other, but now that my parent is there, its a whole new ballgame. Its basically a day care center, where they feed you three really good meals a day and give you your meds. But, they don't do the activities they proclaim they do or engage with the patients, the workers grunt and nod, and give short answers, even to me when I visit my parent. They are very rude and abrupt. If we can locate another place, we will after the first of the ye... read more
Business response:
Ms. Cox, we’re very sorry that you may have had a bad experience. Seniors and their families are our passion and it’s unfortunate that some activities were affected with the ongoing pandemic. We encourage all of our families to reach out to their Executive Director so that we may discuss and address any concerns you may have. Thank you again for your review and we hope to hear from you soon! From - Mustang Creek Estates - Allen
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 220 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.