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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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There are only a couple of employees that have any compassion for the residents and their jobs. It is sad to watch my Mom on camera beg for water and she no longer has her call button. They take it off constantly because they don’t want to deal with her. They constantly lose her laundry and the evening staff will not give her a shower. We wish we would have never come to this place.
I give them a 1 on everything! All of my mom's clothes, shoes, hangers, family photos are missing. They was all the residents clothes together then randomly put clothes in peoples rooms. Someone else was sleeping in my mother's bed when I came to visit. Her mattress was saturated in urine. Comforter and recliner covered in feces. Her medication was not given to her. The washing machine broke several times and they went almost 2 weeks with clothes and sheets not being washed. They should have had the clothes sent out to be cl... read more
My grandmother has been a resident since April 2024. I have noticed some staff members yell at residents and treat them unfairly. The kitchen area in house six is always dirty, and my grandmother's toilet always has problems.
Business response:
Thank you for sharing your experience, we always encourage our families to address their concerns with our leadership team so we can work together to find a solution immediately. We have a wonderful housekeeping and maintenance team that can work together to address some of these concerns. Thank you again.
Love the venue and daily activities; However, the area of concerns are: (House #6) the oven/stove is nasty and the sink is always dirty! There is no one there after 10pm; and ever during the day it's hard to find an employee in the house. Staff is short.
We had a terrible experience with mustang creek and moved our mom within a few weeks of her moving in. The staff wasn’t engaged, the facility wasn’t taken care of and they over drugged my mom - we think so they didn’t have to “deal” with her - resulting in 1 trip to the ER when we could not wake her.
I would say it's "ok" if your loved one doesn't need much care at all, otherwise they are not the facility I would choose. The director will "assess" which house of care your family member belongs in but she put my mom with Alzheimer's in type A housing with all assisted living residents. There is way too much employee turnover, they lost my mom's medication, didn't inform me she fell and hit her head until I walked in and saw her black eye. It is the cheapest facility around but you definitely get what you pay for. I absolu... read more
Chose based on the concept and price. I can do all of the things they are doing. Needed some help with occasional assistance. Mom pushed her call button 3 different times and no one came. Not acceptable. That's it in a nutshell. PS: resident must love rice, served often.
Business response:
Thank you for sharing your review. We take every concern very seriously and we are sad to hear that was your experience regarding the pendant, that does not meet the level of care we strive to give to our residents. We have a wonderful Experience Director that oversees our menus, offering a wide variety of meals for all of our residents to enjoy. We appreciate your feedback, thank you.
Activities - Mom not interested in participating. All the rest dependent on who is working that day. Rate All care including cooking/serving is done by one aid for the 10 residents in the house. Some aids are very competent, friendly & able to multi task while some are not able to keep up the pace! I've talked to the manager about this. An expense that surprised me. All drugs including otc's have to be provided by their pharmacy. So those items like Tylenol, Metamucil, Prilosec , vitamins are an additional (higher than Walma... read more
We just moved our mom to Mustang Creek. They are so understaffed maybe 1 person in a house at a time or 1 person in 2 houses. They work double shifts and do not get paid enough. People are always late or never show up at all. They are supposed to do laundry once a week and you have to stay on top of them to make sure it's done. Bathrooms are supposed to be cleaned daily my mom's toilet had feces on it for 3 days until I cleaned it myself. They make it sound like the best place ever SALE SALE SALE you! They don't even ask you... read more
Business response:
Hi Lianna, We enjoy taking care of your mom everyday and believe your review may be in error. Our last conversations with you have been very positive and your mother is so happy. Your review is not accurate at all. We take each and every review very seriously just like the care and needs of all of our residents. While you mom continues to live with us, please reach out to the neighborhood leadership team with any concerns you may have. Thank you.
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 3.9 star rating with 200 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.