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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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Very clean and 90% of staff is nice. The room is a little small but the bathroom is roomy. They have not really been great about explaining everything. There are activities at one of the houses daily but not every house. They don't move people house to house like they say they will. Overall a good place. The staff that is good are the best. I could not ask for someone more caring.
Business response:
We are delighted to hear about our caring staff and clean facilities. We're especially pleased that you've experienced the dedication of our team members who provide such caring service - this is truly what we strive for at our campus! It's wonderful to know that you've found our facilities to be very clean, as maintaining a pristine environment is a top priority for us. Thank you for sharing your concern regarding communication, we strive to be transparent and provide in depth information starting from the initial tour. Tha... read more
There's a lot of staff turnover and no night staff to help. The short staff have too many people to help so patients have to wait their turn if need assistance.
Business response:
Thank you for sharing your concerns. Our community is staffed in accordance with all state guidelines, and we do have team members available on-site 24/7 to support our residents. We strive to hire top talent in the field to ensure every resident receives high-quality care. We appreciate your feedback and would welcome the opportunity to discuss your concerns further if you’re open to it. Thank you.
My moms room had bed bugs. They sprayed them but they came back...I noticed bites on my mom. They heat treated her room only. I am sure they would be back eventually if we had left her there. Beware.
Staff has been very helpful and kind. Activities are great!! Mom says food is good.
Business response:
Lynn - we appreciate the kind words about our team members and campus. We are so happy to hear that our staff have been kind, your mom enjoys our home-cooked meals and she enjoys our activities. It means a lot to us that your loved one feels at home with us, if there is anything else we can do for you, please let us know. Thank you for your review.
Families have to stay on top of staff to make sure they do what you expect them to do. Timing and delivery of meds not always on target. Most of the staff were caring, but we did witness the opposite more than once.
My husband did not participate since he got hurt on the first week I moved him. I think they need more help for the house my husband was in. Particularly on weekends. They are not able to provide sufficient care to their residence. Some of their employees do not know how to care for the residence or afraid to take care of them. I tried to help a lot to take care of my husband since I was there all the time. I made sure he is taken care of. I have real issue on how they manage the medications. There are some good workers who ... read more
Most of the staff do a good job, especially the weekday staff. The weekend staff seems to fluctuate and is not always as good. The director is very responsive. Food- they frequently do not have the food supplies to make the meals listed on their menu. And the staff making the meals, depending on the person, don't want to take the time needed to make a good healthy meal. The same two staff working that day do all jobs in the house, including making meals. Activities- they seem to have several activities going on during the mo... read more
The food is terrible and the kitchen is always dirty. Staff needs to be cleaning in idle time. Seems that most of the time there is no staff present in the home unless it's meal time. However, the staff is courteous and helpful when needed. Activities are good and residents seem to like this.
Very nice place, staff is great a little pricey for anyone who is confined to a bed and unable to participate in activities and the staff is very short handed on the weekends especially Sunday. Overall the staff has been very thoughtful and helpful. I would recommend this place
Business response:
Sue - thank you for sharing your feedback on our Mustang Creek Estates of Allen campus, we appreciate the kind words about our staff! Our wonderful Activity Director and team are always ready to collaborate and have engaging activities for all of our residents - even in the comfort of their own rooms! We are so happy to have your recommendations. If there is anything we can do for you, please let us know!
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 220 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.