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Mustang Creek Estates
- Assisted Living Facilities
- Allen, TX
About this business
Location details
720 Creek Valley Court, Allen, TX, 75002, United States
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I would say it's a decent place. Small community. Affordable as well. Staff could be friendlier.
Business response:
Thank you for your review. Our neighborhood of homes and small community allow for intimate, personalized care to all of our residents. We take all concerns very seriously and strive to hire the best in the business. Thank you again for your review.
The staff at Mustang Creek are friendly and accommodating. When I couldn’t M-F for a tour, someone met me on Saturday. Maintenance is on top of everything. I should have asked more questions about what staff can do and not expected to do for the resident.
Business response:
We are always happy to accommodate a tour or any communications outside of the normal Monday through Friday! At Mustang Creek, we provide the proper training for our staff to provide the high quality care in order to assist our residents in their daily living tasks! We are always happy to answer any additional questions you may have. Thank you for your kind words about our staff!
Chose based on the concept and price. I can do all of the things they are doing. Needed some help with occasional assistance. Mom pushed her call button 3 different times and no one came. Not acceptable. That's it in a nutshell. PS: resident must love rice, served often.
Business response:
Thank you for sharing your review. We take every concern very seriously and we are sad to hear that was your experience regarding the pendant, that does not meet the level of care we strive to give to our residents. We have a wonderful Experience Director that oversees our menus, offering a wide variety of meals for all of our residents to enjoy. We appreciate your feedback, thank you.
Activities - Mom not interested in participating. All the rest dependent on who is working that day. Rate All care including cooking/serving is done by one aid for the 10 residents in the house. Some aids are very competent, friendly & able to multi task while some are not able to keep up the pace! I've talked to the manager about this. An expense that surprised me. All drugs including otc's have to be provided by their pharmacy. So those items like Tylenol, Metamucil, Prilosec , vitamins are an additional (higher than Walma... read more
The staff at Mustang Creek Estates Allen is good, but needs to communicate better when residents first move in. For example: there needs to be a meeting to go over the individual's requirements, not just what the director has noted from speaking to the family. I would highly suggest the family document in detail and provide a copy to each employee. The housekeeping is good, but could improve with deep cleaning. The move in process is bad!! They only allow move in during week days. This makes it hard for everyone. The meals a... read more
We just moved our mom to Mustang Creek. They are so understaffed maybe 1 person in a house at a time or 1 person in 2 houses. They work double shifts and do not get paid enough. People are always late or never show up at all. They are supposed to do laundry once a week and you have to stay on top of them to make sure it's done. Bathrooms are supposed to be cleaned daily my mom's toilet had feces on it for 3 days until I cleaned it myself. They make it sound like the best place ever SALE SALE SALE you! They don't even ask you... read more
Business response:
Hi Lianna, We enjoy taking care of your mom everyday and believe your review may be in error. Our last conversations with you have been very positive and your mother is so happy. Your review is not accurate at all. We take each and every review very seriously just like the care and needs of all of our residents. While you mom continues to live with us, please reach out to the neighborhood leadership team with any concerns you may have. Thank you.
The facilities are nice, but there is a complete lack of effective management. Each building is generally staffed by one person, and sometimes two. They must do all of the laundry, resident care, and the daily cleaning. My mother was there for several months and after daily calls from the staff asking me to come help them, I moved her to [facility name removed] Memory Care. My mother was there from about [date removed] to [date removed] and they NEVER changed her bedding. They say they wash clothes every week, but they don't... read more
The day staff was great. The night staff can certainly improve on their professionalism. We picked this community, because it was the closest proximity to my house and affordable compared to others.
Business response:
Thank you very much for your review! It's great to hear our day staff has impressed you and please reach out to our leadership team on campus to address any concerns you may have. We want to partner with our families to find solutions for any of you concerns. Thank you again for your review.
We've had a pretty good experience with this facility so far. Most of the staff is great, but there are some that maybe aren't so great. That seems to happen more on the weekends when they're using fill ins versus the regular staff. But I know part of that is because it's not routine for them and certain things can be challenging. They have good activities, I just wish they'd offer them more on the weekends. They serve great meals. Communication with the family is very good. Though it can be a challenge to get ahold of someo... read more
Business response:
Hello Cynthia - thank you for your review. We are so happy to hear things are going so well. We would encourage you to reach out to the neighborhood Executive Director for any concerns you may have. Our leadership team works to be available to all our families in the evenings and the weekends. Thank you again for your feedback and kind words.
Frequently asked questions about Mustang Creek Estates
How is Mustang Creek Estates rated?
Mustang Creek Estates has a 4 star rating with 220 reviews.
When is Mustang Creek Estates open?
Mustang Creek Estates is open now. It is open 24/7.