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Mustang Creek Estates of Burleson
- Assisted Living Facilities
- Burleson, TX
About this business
Location details
1155 NW John Jones, Burleson, TX, 76028, United States
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The houses for assisted living may have been good. I never saw that. But the Memory Care house was understaffed for what was needed. (My husband called me while laying on the floor because he couldn't get anyone's attention as his door was closed and no one checked on him) The menu sounded good but it wasn't what was received. Was told the others there ate it- well if you're hungry and don't know any better (memory care) you'll eat what's given you. When I went to get my husband his last night as he was totally miserable and... read more
Business response:
Thank you for taking the time to share your experience. We’d like to respectfully clarify a few important points for context. During the tour and initial assessment process, as you stated, we discuss in detail the level of care we provide, including that we are not able to offer 1:1, continuous private care. For residents who require that level of support, we typically recommend arranging private-duty caregivers, in addition to our staff. We understand that ultimately you chose to bring your husband home and arrange 1:1 care... read more
What we like the most about Mustang Creek is that the facility is like a house with 14 private bedrooms/bathrooms. The closeness of the care givers in the one house so they get to know each resident personally. The administration is very accessible to each resident and their family members.
Business response:
Debbie - Thank you so much for sharing your thoughtful feedback about Mustang Creek. We truly appreciate your kind words. One of the things we value most about our community is the home-like setting you described. This model in each house allows us to create a warm, comfortable environment while still providing personalized care. We’re especially grateful that you’ve noticed the closeness of our caregivers and that our administration team was accessible. Thank you again for trusting us and for being a part of the Mustang Cre... read more
I would say that the facility is always clean and is bright. It doesn't feel like a facility and has a homey feel. The staff at times aren't the best, but the house managers are wonderful. She is always clean, dressed, and up when I visit. She cannot move by herself so she has to rely on staff to move her from the bed to her chair. It's definitely the best place we could find based on her price point. I was frustrated that they raised rates almost [fee removed] dollars a month after she moved in. But it still feels like the ... read more
Business response:
We deeply cherish your feedback about our homey facility and wonderful team members. It means so much to us to hear that our facility maintains that clean, bright, and homey atmosphere that we strive for every day. We're particularly pleased that you've noticed how well-maintained and comfortable your loved one appears during your visits! We truly appreciate your continued trust in our care. It's wonderful to hear that visiting family members were also pleased with both the appearance of our facility and the quality of care ... read more
Staff not nice. They don't have the education to help the residents. The staff they have that are educated re: dementia DX are located in level one. Not in level 2.
Business response:
Thank you for taking the time to share your feedback. We take all concerns seriously, especially those related to resident safety and quality of care. We would like to respectfully clarify a few points. Our community does not operate with “Level 1” or “Level 2” care distinctions. Each resident is individually assessed by our leadership and care team to determine the most appropriate home environment based on their unique needs. All of our team members receive comprehensive training at the time of hire, as well as ongoing mon... read more
If you are not limited in your mobility to visit from one house to another it is great but if you have to depend on someone else to help you it's not the best
We like the small group feel of the individual buildings. And the activity director is so friendly. There are a ton of activity opportunities.
Business response:
Thank you for your wonderful feedback about our small home feel and activity director. We're thrilled you enjoy the activity opportunities! We appreciate you sharing your experience.
I would recommend. The main thing I like is that it's small houses, so more intimate, rather than an enormous building where it might be more intimidating for an elderly person. We have been happy with Mustang Creek. I think they are taking decent care of mom. Communication could be better
Business response:
Thank you for your review and for taking the time to share your experience with us. We're truly glad to hear that you appreciate our intimate, small house setting and that you find it less intimidating for elderly residents. It means a great deal to us to know that you've been happy with Mustang Creek and that you feel we are taking decent care of your mom. We value your feedback regarding communication, as we understand how important it is for families to stay well-informed about their loved ones.
[name removed], the Burleson Executive Director is horrible to deal with, she has no public relations capabilities. Do not go here.
Business response:
Thank you for taking the time to share your feedback. We want to be very clear that our Executive Director is a highly experienced and respected leader with many years of successful senior living management. She communicates professionally and works diligently to support residents, families, and staff. We take great pride in the strong relationships she has built within our community, so we are genuinely surprised to see a comment like this—especially posted anonymously and without any specific details. We are always open to... read more
Seems to be short handed a lot . Food isn't that good and the "always available food" isn't usually available. The good employees have to make up for the not so good ones and that causes some issues.
Frequently asked questions about Mustang Creek Estates of Burleson
How is Mustang Creek Estates of Burleson rated?
Mustang Creek Estates of Burleson has a 3.9 star rating with 233 reviews.
When is Mustang Creek Estates of Burleson open?
Mustang Creek Estates of Burleson is open now. It is open 24/7.