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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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My family member was first in Memory care due to room availability then moved to Class1 home. There have been some issues that the staff is addressing. Management has made improvements for the best care. Staff is friendly and willing to assist both the family member and client. Mustang prepares 3 well balanced meals daily and assists clients with bathing room cleaning and meds. The pharmacy they use is more expensive but pills are packaged for convenience. At this time we are pleased with their services and don't plan on mak... read more
Business response:
Thank you for your review! We are so happy to hear your family member is doing well and adjusting to Mustang Creek Estates. We appreciate you sharing your experience and know it will help others going through a similar situation. We are humbled and honored by the trust you place in us by allowing us to care for your family member. Thank you again for your review. Mustang Creek Estates - Keller
Overall 4 stars. Good value. Like most places they struggle with staffing issues, but have been good about covering the requirements.
Business response:
Thank you for your review! We value our hard working team members and acknowledge their difficult jobs. We search for team members that exhibit our core values of patience, joy in service, team oriented, responsible and flexible. Thank you again for your review. Mustang Creek Estates - Keller
Great facility. Director [name removed] was very helpful. We were impressed by the property and staff. We had to choose another property as Mustang did not have an immediate opening. Certainly recommend considering this property in your search.
Business response:
Thank you for your review! I apologize we didn't have an opening at the time of your search. We appreciate you leaving this feedback and wish you all the best at your current community. Mustang Creek Estates - Keller
We assisted in finding a friend this Assisted Living Facility. We haven't been involved in the situation since she moved into Mustang Creek, but our review is based on what we saw when we toured the facility, and the feedback we have received from her family. They are very pleased, and we are happy it is working out for them and their loved one.
Business response:
Thank you so much for your review! We are so happy that your friend is happy at Mustang Creek Estates. It was very kind of you to help the family find the perfect fit community. Thank you again for taking the time to leave this review. Mustang Creek Estates - Keller
Excellent and attentive staff
Business response:
Thank you very much for your review! We have an excellent staff at Mustang Creek Estates in Keller that work hard every day taking care of our seniors. Thank you for acknowledging their efforts. Thank you again for your review! Mustang Creek Estates - Keller
My husband and I met with [name removed] today. We were impressed by the facility, her knowledge of the operation of the facility and her compassion for people who are in a difficult situation when making decisions about where to place loved ones. The rates quoted to us were very reasonable compared to the big corporation type facilities. Mustang Creek felt more like "home" than an impersonal institution. All things considered, we will be choosing Mustang Creek Estates for the needs of our family member.
Business response:
Thank you so much for your review! We appreciate the kind words and know they will help other families looking for the perfect fit community for their family member. Thank you again! Mustang Creek Estates - Keller
We were impressed with the homey atmosphere at Mustang Creek Estates Keller. We visited with residents as they were finishing breakfast. They were all very happy with their rooms and the care they were receiving. The rooms were clean and the building appeared well kept. [Name removed] was very easy to talk to as she explained how the facility worked and inquired about our loved one's needs. Ultimately, we chose a different facility as we felt our loved one would be happier with more personal space than the private bedroom ... read more
Business response:
Thank you very much for your review! We are so happy to hear you were impressed with our neighborhood. We wish you all the best. Thank you Mustang Creek Estates - Keller
While nice, this is not what we are needing for a couple, It serves a single person better. The staff was great and all of the houses were clean. We love the area and wished the rooms were bigger. The thing that will stop us here is that there is no Medical staff on site.
Business response:
Thank you for your review. I'm sorry our neighborhood wasn't a match for what you are looking for. We pride ourselves in providing award winning intense personal care for our residents but we are not a nursing home and our residents do not need 24 hour nursing care. I truly hope you found what you were looking for. Thank you again for your review. Mustang Creek Estates - Keller
We toured at Mustang Creek Estates, and I really liked the community a lot. While I liked it, I did not feel it would be the best fit for my loved one. I felt the environment and the small size of the community would not be suitable for her.
Business response:
Thank you for your review and kind words about our neighborhood. We are a unique concept in Assisted Living and Memory Care by providing a residential intimate setting for our residents at an affordable price. I hope you found the perfect fit community for your loved one. Thank you again for your review. Mustang Creek Estates - Keller
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 302 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.