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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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It started fine then just went downhill fast. From the basic of care on up. This place is a mess. The turnover rate stood out. The level of care was poor. It had its high moments but why should I praise them for doing the basics every now and then. The supervision was poor.
Was great at first. But have had a few problems since. Staff stays on phones, always leaving to get themselves snacks. One person is not enough to take care of all the people. Some of the food can't be eaten by patients because it's overcooked . It has taken 10-15 minutes sometimes to get them to let us in and we can see them standing there. I know memory care is hard, but why argue with them? I have called and left messages on the main line and nobody calls back. The other evening we stood there a good 15 minutes and some o... read more
Mustang Creek Estates is a good place for residents who are independent with their care. Unfortunately, if your loved one needs assistance with ADL's, there are only a few aides that are willing or trained to provide the care. I spoke with the administrator and assistance administrator and voice my complaint of my mother being left in bed for over 12 during the day. They promised to address this lack of care, and stated all the employees were qualified to use a hoyer lift. This was a lie as I personally had to show many of t... read more
Business response:
We are sorry to hear your family was dissatisfied with your mother’s experience. At Mustang Creek Estates, resident safety and dignity are always our top priorities, and concerns regarding care are taken seriously. While we cannot discuss specific medical details publicly, we can say our team worked alongside outside healthcare providers and followed established care plans and physician guidance. Medication administration and care procedures must follow medical orders and clinical protocols, even when family members request ... read more
The providers do an excellent job with Care. The patrons always look well care for.
Business response:
Thank you for your kind feedback. We’re so glad to hear that you’ve noticed the level of care our providers deliver and that our residents appear well cared for. That’s exactly the standard we strive to uphold every day.
Everyone seems to be very friendly and the staff has always been polite and outgoing to us. Yes, we would recommend Mustang Creek Estates Keller to other families.
Business response:
We are overjoyed to hear about your positive experience with our friendly, polite staff. Thank you for recommending us to other families.
My mom was there at the keller location it was a bumpy road she passed away last year.Me and my sister was talking the other day and i wanted to take the time out to say there is a Supervisor there name [Name Removed]she was heaven sent she made my mother comfortable after [Name Removed] went back to Africa [Name Removed] was all my mom depend and felt comfortable with she knows how to really show her concern. Her care needs and her love for the residence there I just want to thank Mustang Creek for that and if anybody read ... read more
Business response:
Amiee - we deeply cherish your words about our staff's care during your mother's journey. Thank you for recognizing their dedication and love. Your heartfelt message about the supervisor and how she made your mother comfortable and became someone she could depend on truly touches our hearts. It means everything to us to hear that your mother passed with love surrounding her and that our staff made a meaningful difference during her time with us. Thank you for taking the time to share these kind words about the care your moth... read more
Feedback from my siblings: I believe the staff were friendly and they care about the residents. They are overworked and most likely under paid. The last six months we took it upon ourselves to clean her room. There was more than one occasion that the sheets were soiled. I do know that this is a monotonous job and I appreciate the staff. For the amount of money [removed name] paid, this facility really could be more cognizant of making sure the residents and their rooms are clean. I believe that there’s more that they can do ... read more
Our main concern is there have been problems with the medication being given correctly. There are new staff so that will probably improve. She complains about food - too many starch and they run out of things. It always looks good to me though.
Business response:
Thank you for sharing your feedback with us. We understand how important accurate medication management and quality meals are to our residents and their families. Our community uses a state-of-the-art medication management system alongside ongoing staff training to help ensure medications are managed properly and safely. We’re also continuing to support and train new team members as they settle into their roles. Regarding dining, our Experience Director works closely with the campus team to provide nutritious, balanced meals... read more
Food was processed, meds were given by housekeepers, workers were pleasant, and the room was kept clean. However, there was a lack of medication tracking. They contacted me when he had no needles left for his insulin shot, and medication refills were not tracked.
Business response:
Thank you for taking the time to share your review. We want to address your concerns directly and ensure accurate information is provided for anyone reading. At Mustang Creek, our meals are prepared fresh in each home using ingredients delivered weekly. We do not serve processed, pre-packaged meals—our residents receive home-cooked food every day. Regarding medication assistance, only trained Resident Assistants handle medications. Housekeepers do not and have never been responsible for administering medications. We use a co... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 370 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.