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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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We chose Mustang Creek Estates mainly due to the good value for the money. The room sizes at the facility are pretty good for what she needs. The rooms in memory care are all shared and they really try their best to match the residents up together based on personality and interests. They do their best to accommodate as much as they can and I would recommend to others looking.
Business response:
Thank you for your review. We are very mission focused by providing quality care at an affordable price in a homelike setting. Our Memory Care homes have a mix of private and shared rooms to accommodate the needs and budgets of all our families. Thank you again for your review and recommendation.
My mom moved to the Keller location during Covid. It was so hard because we couldn't visit. The staff was so great about checking in and letting us know how she was doing. When were able to get back in, we could tell how much love and care she had received. We've been there now about 6 months and are so happy with the choice we made.
Business response:
Thank you so much for your kind review. Covid has been very difficult and challenging for all of us and we appreciate your acknowledgement of all our efforts to keep families informed during this time. Thank you again for sharing your experience and we love to hear how well your mom is doing.
The community has different levels of care and my loved one is very happy here. The food is great and the community is neat and clean. The staff is very friendly and I would recommend this community to others based on my experience
Business response:
Thank you so much for your kind review. We are so happy to hear your loved one is happy and that you are happy with our clean neighborhood, friendly staff and great food! Thank you again for sharing your experience.
We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.
Business response:
Thank you so much for your review of Mustang Creek Estates in Keller. We’re honored you chose our home for your loved one and know that it was quite a challenging time during the height of the pandemic. There may have been some confusion regarding Hospice care at that time. Only during the peak of covid were we restricted by CDC guidelines about allowing hospice aids to make visits. However, we always allowed the visits from the hospice nurses and doctors. We’re so sorry there was so much confusion then. Thank you again for ... read more
We loved [name removed] and the Residents were SO friendly ... But I think we need a more activ community for my dad for right now. We so appreciate the tour and all her efforts!
Business response:
Thank you so much for taking time to tour Mustang Creek Estates in Keller! I’m not sure if it was mentioned but we have quite a full activities calendar as we know keeping our Residents active and engaged keeps them healthy and happy. We’d be happy to share that with you if you’d like to reach back out. And thank you so much for your beautiful review!
Mustang Creek is a very nice place to go. It is a safe environment. We know our loved one is being taken care, getting fed, and they have made friends here. The food is bland in my loved one's opinion. The residents have been given their vaccines.
Business response:
Dottie, thank you so much for taking time to provide this review! We’re happy to hear your loved one is thriving in their home and we love the friendships that always form at Mustang Creek Estates. We’re proud to provide meals based on a menu specifically designed for our Residents by a registered dietician. We will be happy to pass along your loved one’s comment so that we continue to provide incredible meals for our Residents. And yes!! We were able to offer vaccine clinics at all of our Mustang Creek Estates campuses! Tha... read more
We chose Mustang Creek Estates because of its location and it had a good reputation. To me, they do seem a little short staffed and we have had some communication issues which is difficult because we cannot go in during covid. At this point, I would recommend.
Business response:
Thank you for your review and recommendation! We are proud to offer a staff to Resident ratio that provides high quality care at a personal level. This insures that our team gets to know your loved one’s unique needs and preferences and care that is more personal and responsive. We know it has been a challenge for everyone during this past year and we’re striving to make it as easy as possible to maintain communication and a partnership with our families. Thank you so much for your patience and understanding and for taking t... read more
My mother moved into Mustang this past year. She went from alone in her house to having friends and loving staff to take care of her. My family and I are so thankful for them especially during these crazy times. We don't have to worry about her because we know she is getting excellent care.
Business response:
Thank you so much for your heartwarming review, Marcie! Mustang Creek Estates is mission focused on providing this exact experience for every Resident and their families and we love hearing that your Mother is thriving in her new home. Thanks again!
It is a good place to go. Wendy has been filling in for the Director and she has been great.
Business response:
We’re so happy to see your recommendation of Mustang Creek Estates and appreciate you taking the time to post your review. We will be sure to pass along your comments to our leadership team. Thanks again!
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.