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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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Overall experience, they were unable on most days to not only order but dispense my husbands meds. The food, looks,smell and taste was poor and the had times where they ran out of food. Quality of care was poor for a multitude of reason, staff spent most of their on personal conversations on their phones, when they could be checking on patience or picking up trash they were having little huddles in the kitchen all about personal issues. The Laundry was so poorly done, example they would retire it washed but they had put so m... read more
Business response:
Condolences on the loss of your husband. We take the care and needs of our residents very seriously and we are saddened to hear that we did not meet your expectations. Your experience is clearly not reflective of the standards we strive for at Mustang Creek. We pride ourselves on providing high quality care to our residents and strive to hire the best in the business. We shop at our local grocery stores weekly in order for our residents to have three home cooked meals a day. We also have a state-of-the-art medication system ... read more
My mom wasn't able to reside at Mustang Creek. She passed away before we could get her there. If end of life care is involved, families need to investigate and plan for that carefully with Mustang and their Hospice. The house staff is energetic, thoughtful and caring.
Business response:
Our condolences on the loss of your loved one. Thank you for sharing your review, we appreciate the kind words about our staff. Thank you again!
Transitioning for my Mother was made easy by [name removed] knowledge and experience. For us Mustang Creek Estates in Keller was a Miracle. The home setting here is wonderful. The attention given to my Mom was great.This was the best place for her to be at end of life. Thank you Mustang Creek in Keller!
Business response:
Kim - we are thrilled to hear about your positive experience with Mustang Creek of Keller! Providing such supportive care is always a goal of ours to make sure our residents feel at home! Thank you!
Staff is great! They are making changes for the better, there is a nurse on staff during the week. They really care about the residents. The housekeeping is ok, they are working on getting better. The meals are good. Moving in was amazing!, staff was so helpful. I would recommend Mustang Creek.
Business response:
We are so grateful for the recognition of the improvements Mustang Creek have been making and that you are so pleased with them! Thank you so much for the recommendation and for sharing your experience!
My loved one is currently a resident at Mustang Creek Estates Keller. Overall, the facility needs cleaning. Housekeeping needs to do more than wipe the surfaces and the kitchen needs an all over good cleaning.
Business response:
Thank you for your review, we strive to have a clean environment for all of our residents. We always encourage our families to bring any concerns to the attention of our leadership team so they can be addressed immediately. Thank you again.
Great option for a private-pay family member who needs living assistance but not full nursing home care yet. Activities and home-like setting. Safe and kind staff. We picked this community, because it is an affordable, home like setting
Business response:
Thank you so much for your positive review of our Mustang Creek Estates Keller location! It means so much to us to hear that our team is helping your loved one feel comfortable in our home like environments. Thank you again!
[name removed] is hard to work with, they say she is available 24/7, the go to person, I realize she has to sleep but when you go to her about real issues, you can hear her frustration of the issue. The next thing that makes me mad is they say once a week the patients room gets a deep clean, that is total crap, I clean my loved ones room. The food is passable there are a couple girls that cook pretty good, but if they aren't on...The girls (2) have to care for, cook, do laundry, medicine distribution and care for 14 people. ... read more
My loved one was previously a resident at Mustang Creek Estates Keller. Overall, our experience at this facility was poor. There were two Aides on each shift. I observed both of the Aides leaving the facility with no one there to take care of the residents. Custodial services were not provided as promised. The meals were not provided on time and were of poor quality. I would not recommend this facility.
Our family went to have an in person tour with Mustang Creek and I never made it past the front door. Walking in, the living, dining and kitchen areas were on top of each other - very cramped. It was loud and appeared unkept. I just told the greeter that I didn't want to waste her time, it wasn't a fit for my sister.
Business response:
Thank you for sharing your experience. We take pride in our home like model, designed to allow our residents to truly feel like they are at home. We are sorry to hear that Mustang Creek was not a good fit for your loved one, but we appreciate you considering us. Thank you again.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 359 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.