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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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What we like the most about the community is the area and the people so far. Yes, we would recommend this community to other families.
Business response:
Thank you for sharing your review! We are happy to hear that our Keller team is a highlight of the campus. We truly appreciate the recommendation, if there is anything else we can do for you, please let us know! Thank you again.
Food is average at best. Very high turnover. Tons of miscommunication and the Keller location is poorly managed. Entire management team at that location is new. Overall sales and marketing was a 5 including incentives offered. Management of the location, food and support of my mom once she got there
The cleanliness of the room and level of care were substandard and there was a significant price increase in less than a year. I would not recommend it. They make it sound really nice when you're looking to put your loved one there, but fail to provide the service they describe
The staff was very nice! However they are understaffed especially at the Memory care building. When my Dad was in the regular Assisted living for probably a week or two maybe. They failed to give my Dad his most important medication. This caused my Dad to decline mentally. I was told they couldn't give him any liquid medication that they had to dispense. I was the one that figured out he wasn't getting it and let them know that he should be getting it in cups from the pharmacy. He fell a couple times during those two weeks. ... read more
In all honesty, our family wanted to love this facility. However, we could not even like it! It was a nightmare from the beginning! Our mom only lasted 2 weeks at MCE and it was 2 weeks too long! From the FILTH, lack of supervision, little to no activities to keep those sweet people active and their brains occupied and apparent lack of proper training of their staff…this was beyond anything we could imagine! I also find it appalling that A Place for Mom would even consider referring anyone to this facility! The list is too l... read more
Business response:
Wendy – thank you for sharing your experience. Our Keller campus has a dedicated Activity Director and Activity Assistant, who oversee daily activities for all of our residents to keep them engaged and active. We coordinate activities across all of our houses and encourage residents to participate in those happening in other houses during that time, ensuring they remain involved in all activities we offer. We can assure you that our staff goes through comprehensive training at the time of hire and continuous training monthly... read more
I loved that they had a flat rate that was inclusive of the care that was needed. They were disorganized on the communication and care regiment. Yes, I would recommend this community to other families because of the price
Business response:
Thank you for sharing your feedback, we are glad to hear that you appreciated our all-inclusive pricing structure. We are sorry to hear that the communication fell short of your expectations, we understand that strong communication is crucial. We truly appreciate your recommendation, if you have any other questions or concerns, please feel free to reach out.
They could improve on staffing, lots of turnover but that's in every healthcare field these days. The staff they do have that has been there are great! Very caring and accommodating.
Business response:
Thank you for sharing your review, we strive to hire the best in the business to care for our wonderful residents. We appreciate your kind words about our staff and our campus. Thank you again!
I would like to see them get our loved one in the shower more often, but it is difficult for her situation. However, overall it is a good value, the staff is nice and I would recommend them to other families who may need a place for their loved ones.
Business response:
Thank you for sharing your review. We always encourage our families to reach out to our leadership team with any concerns, we can work together so your loved one receives the best possible care! We truly appreciate the kind words about our staff, thank you for your recommendation!
My husband has an illness that has made him wheelchair dependent with great difficulty getting in and out of his wheelchair resulting in frequent falls that I was unable to care for him at home. He was not happy about leaving home to go to assisted living facility but he has said that the majority of the people who work at Mustang Creek Estates are very nice and the food is good, although he wishes for greater variety in the meals. (For example , he’s grown tired of scrambled eggs for breakfast.) He is a lot younger than the... read more
Business response:
Donna - thank you for sharing your experience and your feedback regarding our Keller campus! We appreciate the kind words about our staff. We are happy to hear that your husband enjoys our meals! In addition to our set menu, we also have an always available menu giving our residents an option to choose a different meal that they may be craving that day. We always encourage our families to bring any concerns to our leadership team, we have a wonderful Activity Director that can work with him to find activities that he would e... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 370 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.