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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I would recommend the community to others for their loved ones. The community is a very good. This is a smaller environment and it won't overwhelm the resident when moving in. The care is personal to the resident. The staff communication with the family has been very good when we have questions or concerns. They keep the us informed of any changes. There are three meals a day served to the residents, along with snacks. If the resident doesn't care about the food available, the community does have some other options the resid... read more
Business response:
Thank you so much for your review and recommendation! Our neighborhood setting does allow for a smoother transition for many of our seniors. So happy to hear the communication with our leadership is also going well! Thank you again for taking the time to share your experience.
Mustang Creek Estates Sachse is the worst place for for the elderly. They can not keep help so therefore all 5 buildings are left with no one caring for residents. They leave the residents by themselves for 30minutes to one hour at a time, the care givers are usually outside between buildings on some kind of break. The ratio of care givers to residents is not even at state requirements. Rooms and laundry are a challenge to get done. The director has lied, and makes promises that she can not keep. She is in need of a career c... read more
Business response:
This review was left in error for the wrong community. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum we do encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experience in the Senior Living industry, and let us work together to solve any concerns you ... read more
Mustang Creek Estates on Rapp Rd. In Keller, Texas is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted care in [building name removed] The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which sho... read more
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We have consistent private, local ownership that has handled countless situations and experiences ... read more
This facility is pretty good and overall clean. They do seem to be short staffed. Housekeeping is good. I understand that memory care is harder to keep up with at times, but they do a really good job. Dad really likes the food. He doesn't participate in the activities, but they still have someone who comes by often to interact with and stimulate him. The only complaint I have is with laundry. They seem to misplace clothes often. Communication with the family is pretty good. I would recommend them to friends and family.
Business response:
Thank you for sharing your experience, we are so happy to have your recommendation! It is great to hear your dad liked our food and that we were keeping engaged with him, even though he doesn't participate! We appreciate the positive feedback on our campus, housekeeping and communication. Thank you again for your review!
Cute community; however, it was too small for my loved one. The spaces and rooms were small, and I could see a lady enjoying this community more than a gentleman.
Business response:
Thank you for taking the time to share your experience with our Keller campus! We appreciate your perspective and understand the needs for individuals may differ. Thank you again!
They have gone through several directors here. In addition the community, is filthy. The food served was pork and there was no other options given to the residents. They wouldn't always provide alternative options for those with dietary restrictions either. My loved one had unexplained bruises on them, and they didn't shower my loved one either for up to a week at a time. The community made promises and they didn't fulfill these promises to the family or my loved one. We ended up having to pay more to have my loved one move ... read more
The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side
Business response:
Thank you for your review. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address almost all concerns through good communication and partnership. Please reac... read more
I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.
Business response:
Thank you for your review. While sometimes changes need to be made in staffing, we are unsure of the situation you are referencing. Please reach out to our leadership team to discuss your situation so we can make it right. Thank you again for sharing your experience.
I think they make a good effort to provide services. There are some inconsistencies, and that's mainly due to staffing. For example, they had promised a consistent laundry schedule, which has not been consistent. There has been a lot of staff turnaround. In my mother's particular case, there's a language barrier and specific needs. With the staff turnover, that causes issues. With cleanliness, overall I see that the rest of the building is maintained very well, but they only clean the residents' rooms once a week. So what ha... read more
Business response:
Thank you so much for your review. We are so happy you are in contact with our leadership team with any of your concerns. We are a 24/7 business of people caring for people and we want to partner with our families to ensure a great experience for our residents. Thank you again for sharing your experience.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 327 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.