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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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We had a very smooth move-in process. I love the atmosphere. It's more of a home-like atmosphere than a regular facility, which has been better for my mom. She has the same care staff all the time. So she gets to know them, and they get to know her, which has been really good for her. And I can tell she's comfortable with them. Mom was not eating at the place she was at before, and they thought she just couldn't feed herself. But now that she's at Mustang Creek Estates, she's finishing her plate and sometimes asking for seco... read more
Business response:
Thank you for your review. We are so happy to hear your mom has settled in and enjoying our meals and amazing care givers. Thank you again for sharing your experience.
The staff at Mustang Creek were compassionate and worked hard to my my mother's move comfortable. Since the, staff turnover has created a need to re-address some issues. However, management is striving to bring new staff up to speed.
Business response:
Thank you for your review! We know that moving your loved one is often stressful. It can be difficult on the resident and the entire family. We work very hard to ensure your move to Mustang Creek is as successful as possible. We are very happy to hear your mom is settling in. Thank you again for your review!
The Mustang Creek Estates community is kept clean and the staff members have been super friendly. The value for cost is worth the money when it gives our family peace of mind knowing our loved one is well taken care of and getting everything she needs.
Business response:
Thank you for this glowing review and rating! We're so proud to boast such a caring and dedicated team, we will be sure to pass your kind sentiments along to the whole team! Thank you again, and have a great day!
We chose Mustang Creek Estates mainly due to the good value for the money. The room sizes at the facility are pretty good for what she needs. The rooms in memory care are all shared and they really try their best to match the residents up together based on personality and interests. They do their best to accommodate as much as they can and I would recommend to others looking.
Business response:
Thank you for your review. We are very mission focused by providing quality care at an affordable price in a homelike setting. Our Memory Care homes have a mix of private and shared rooms to accommodate the needs and budgets of all our families. Thank you again for your review and recommendation.
My mom moved to the Keller location during Covid. It was so hard because we couldn't visit. The staff was so great about checking in and letting us know how she was doing. When were able to get back in, we could tell how much love and care she had received. We've been there now about 6 months and are so happy with the choice we made.
Business response:
Thank you so much for your kind review. Covid has been very difficult and challenging for all of us and we appreciate your acknowledgement of all our efforts to keep families informed during this time. Thank you again for sharing your experience and we love to hear how well your mom is doing.
The community has different levels of care and my loved one is very happy here. The food is great and the community is neat and clean. The staff is very friendly and I would recommend this community to others based on my experience
Business response:
Thank you so much for your kind review. We are so happy to hear your loved one is happy and that you are happy with our clean neighborhood, friendly staff and great food! Thank you again for sharing your experience.
We were able to do a couple of window visits with our loved one. The community wouldn't allow outside caretakes such as hospice into the community for our loved one. My loved one was there for a short amount of time prior to their passing. Everything was nice in the way the staff treated our loved one. They must have automatic payments withdrawn each month. Mustang Creek is a smaller community with 16 rooms. I would recommend as a smaller community for your loved one.
Business response:
Thank you so much for your review of Mustang Creek Estates in Keller. We’re honored you chose our home for your loved one and know that it was quite a challenging time during the height of the pandemic. There may have been some confusion regarding Hospice care at that time. Only during the peak of covid were we restricted by CDC guidelines about allowing hospice aids to make visits. However, we always allowed the visits from the hospice nurses and doctors. We’re so sorry there was so much confusion then. Thank you again for ... read more
We loved [name removed] and the Residents were SO friendly ... But I think we need a more activ community for my dad for right now. We so appreciate the tour and all her efforts!
Business response:
Thank you so much for taking time to tour Mustang Creek Estates in Keller! I’m not sure if it was mentioned but we have quite a full activities calendar as we know keeping our Residents active and engaged keeps them healthy and happy. We’d be happy to share that with you if you’d like to reach back out. And thank you so much for your beautiful review!
Mustang Creek is a very nice place to go. It is a safe environment. We know our loved one is being taken care, getting fed, and they have made friends here. The food is bland in my loved one's opinion. The residents have been given their vaccines.
Business response:
Dottie, thank you so much for taking time to provide this review! We’re happy to hear your loved one is thriving in their home and we love the friendships that always form at Mustang Creek Estates. We’re proud to provide meals based on a menu specifically designed for our Residents by a registered dietician. We will be happy to pass along your loved one’s comment so that we continue to provide incredible meals for our Residents. And yes!! We were able to offer vaccine clinics at all of our Mustang Creek Estates campuses! Tha... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 299 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.