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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I think they make a good effort to provide services. There are some inconsistencies, and that's mainly due to staffing. For example, they had promised a consistent laundry schedule, which has not been consistent. There has been a lot of staff turnaround. In my mother's particular case, there's a language barrier and specific needs. With the staff turnover, that causes issues. With cleanliness, overall I see that the rest of the building is maintained very well, but they only clean the residents' rooms once a week. So what ha... read more
Business response:
Thank you so much for your review. We are so happy you are in contact with our leadership team with any of your concerns. We are a 24/7 business of people caring for people and we want to partner with our families to ensure a great experience for our residents. Thank you again for sharing your experience.
If I had to pick a community today, I would pick Mustang Creek Estates, again. The care is above average in the Memory Care unit. The staff is there for maintenance and cleanliness and aiding in general care. The staff are above average. The medication management, hygiene care, bathing and dressing assistance is some of the care types the community is able to assist with. It would be nice to see some additional staff; however, I do feel it is above average compared to other communities. I also understand this might be due to... read more
Business response:
Thank you for your review. It's great to hear you would pick Mustang Creek Estates! We are a privately owned Assisted Living and Memory Care neighborhood so we don't receive any support from Medicare or the state but we are affordable! Thank you again for sharing your experience.
What we really enjoy about the Mustang Creek Estate is the more personalized experience and care for our father in law. He is able to get more one on one attention which we appreciate. It has been a good experience so far, no real improvement as of yet. They do a great job is something happens, they adapt and fix it right away
Business response:
Thank you so much for your review! We do have a more intimate setting with a neighborhood of homes with only 14-15 residents per home. We are so happy to hear things are going so well. Thank you again for sharing your experience.
I thought Mustang Creek Estates Keller was a nice place. It just wasn't what my loved one one was looking for. It's a more social, community-oriented place, and he is more of a loner.
Business response:
Thank you for your 5 star review! We hope you found a perfect fit community for your dad. Thank you again for sharing your experience.
Mustang Creek Estates is amazing. It offered more care than my dad needed at the time, but if you or your loved one need that higher level of care this is the place to go. I cannot say enough good about them, the tour was phenomenal.
Business response:
Thank you so much for your amazing review! We appreciate you sharing your experience.
This is a reasonable caring place for your loved one. They have activities like going out to eat, going to get ice cream. They also have an activity director that goes in and does great with the memory care.
Business response:
Thank you so much for sharing your experience. We work hard to engage all our residents in daily activities! Thank you again for your review.
We had a very smooth move-in process. I love the atmosphere. It's more of a home-like atmosphere than a regular facility, which has been better for my mom. She has the same care staff all the time. So she gets to know them, and they get to know her, which has been really good for her. And I can tell she's comfortable with them. Mom was not eating at the place she was at before, and they thought she just couldn't feed herself. But now that she's at Mustang Creek Estates, she's finishing her plate and sometimes asking for seco... read more
Business response:
Thank you for your review. We are so happy to hear your mom has settled in and enjoying our meals and amazing care givers. Thank you again for sharing your experience.
The staff at Mustang Creek were compassionate and worked hard to my my mother's move comfortable. Since the, staff turnover has created a need to re-address some issues. However, management is striving to bring new staff up to speed.
Business response:
Thank you for your review! We know that moving your loved one is often stressful. It can be difficult on the resident and the entire family. We work very hard to ensure your move to Mustang Creek is as successful as possible. We are very happy to hear your mom is settling in. Thank you again for your review!
The Mustang Creek Estates community is kept clean and the staff members have been super friendly. The value for cost is worth the money when it gives our family peace of mind knowing our loved one is well taken care of and getting everything she needs.
Business response:
Thank you for this glowing review and rating! We're so proud to boast such a caring and dedicated team, we will be sure to pass your kind sentiments along to the whole team! Thank you again, and have a great day!
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.