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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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Our family feels that mom is getting excellent care at Mustang Creek. The staff is so calm and gentle with the residents. They are prompt to address any issues we notice, which aren't that many. The activities are twice daily and engaging. Mustang Creek was a good fit for our mother. We have an on going problem with clothes and bed linens disappearing, but suspect that it is a universal problem at all facilities. For that, I'll give them a 4, but the staff gets a solid 5
Business response:
Charlie - thank you so much for your thoughtful review and for trusting Mustang Creek with your mother's care. We're delighted to hear that our compassionate team and engaging activities have made Mustang Creek a great fit for her. It means a great deal to know you've had a positive experience with our staff and that they've been responsive to your family's needs. Please don't hesitate to reach out to our leadership team so we can continue working together to address any concerns. Thank you again for your kind words and supp... read more
The staff is always willing to listen and takes their time with each resident. If we have a special Request for either one of uur parents, the staff tries to accommodate that as well. Our parents love in separate rooms but they spend most of the day together. The staff tries to honor residents and who they are as people. The facility Itself is kept clean and always has fresh baked goods.
Business response:
Thank you for your kind words and for trusting us with the care of your parents. It means so much to our team to hear that you have experienced the compassion, attentiveness, and personalized care we strive to provide every day. We truly appreciate your feedback and are grateful to be a part of your family's journey.
The staff is very friendly and attentive. The food is delicious. The room is always clean and so are the common areas.
Business response:
We are happy to hear our staff, food, and clean spaces made a great impression. Your kind words mean a lot to us! Thank you for sharing your review.
The people in charge and the caregivers need to work on communicating the basic needs of the new people moving in. That is the only true complaint I have. I loved the homie feeling of the facility and the honesty of the staff.
Business response:
Thank you for your thoughtful review. We truly appreciate your kind words about the welcoming, home-like atmosphere of our community and the honesty of our staff. We also value your feedback regarding communication during the move-in process. Helping new residents and their families feel informed and supported is very important to us. Thank you again for taking the time to share your experience.
It started fine then just went downhill fast. From the basic of care on up. This place is a mess. The turnover rate stood out. The level of care was poor. It had its high moments but why should I praise them for doing the basics every now and then. The supervision was poor.
Was great at first. But have had a few problems since. Staff stays on phones, always leaving to get themselves snacks. One person is not enough to take care of all the people. Some of the food can't be eaten by patients because it's overcooked . It has taken 10-15 minutes sometimes to get them to let us in and we can see them standing there. I know memory care is hard, but why argue with them? I have called and left messages on the main line and nobody calls back. The other evening we stood there a good 15 minutes and some o... read more
Mustang Creek Estates is a good place for residents who are independent with their care. Unfortunately, if your loved one needs assistance with ADL's, there are only a few aides that are willing or trained to provide the care. I spoke with the administrator and assistance administrator and voice my complaint of my mother being left in bed for over 12 during the day. They promised to address this lack of care, and stated all the employees were qualified to use a hoyer lift. This was a lie as I personally had to show many of t... read more
Business response:
We are sorry to hear your family was dissatisfied with your mother’s experience. At Mustang Creek Estates, resident safety and dignity are always our top priorities, and concerns regarding care are taken seriously. While we cannot discuss specific medical details publicly, we can say our team worked alongside outside healthcare providers and followed established care plans and physician guidance. Medication administration and care procedures must follow medical orders and clinical protocols, even when family members request ... read more
The providers do an excellent job with Care. The patrons always look well care for.
Business response:
Thank you for your kind feedback. We’re so glad to hear that you’ve noticed the level of care our providers deliver and that our residents appear well cared for. That’s exactly the standard we strive to uphold every day.
Everyone seems to be very friendly and the staff has always been polite and outgoing to us. Yes, we would recommend Mustang Creek Estates Keller to other families.
Business response:
We are overjoyed to hear about your positive experience with our friendly, polite staff. Thank you for recommending us to other families.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 368 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.