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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I think they do an excellent job at Mustang Creek Estates overall! The staff all seem very friendly and professional, and the facilities are clean and well kept. My loved one is doing well here! I do think they could stand to be a bit more thorough during the tour and move-in process. My loved one ended up needing to move to the memory care section shortly after moving in, and I think they would have caught this if they had done an assessment which would have saved a bit of stress. But overall it is a very nice place, and I ... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
This has been a good move for mom. It's a good facility. I like the care that she is getting. After a few rough moves, it's nice to find somewhere that is doing this good of a job. I would give them a five if five is the best.
Business response:
Thank you so much for your review! We are so happy to hear your mom is happy in her new home. We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
We visited this community while looking into care options for a loved one. I would rate everything a 5. I completely loved everything about this community. The one thing I really loved was that they had separate buildings for each level of care.
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
The rooms are on the small size, but can fit a full size bed, large dresser or sideboard, recliner, mini refrigerator, etc. comfortably if creatively arranged. They come unfurnished. The bathroom is large and can accommodate a wheelchair if needed. There is also a closet that has a bar and shelf but you can also add bins, stacked containers, and a laundry basket at the bottom.
Business response:
Thank you for sharing these helpful details about the rooms! We’re grateful for your thoughtful feedback and hope it helps other families get a better idea of how they can personalize their loved one’s room and make the most of the space. Thank you again!
I like the small "house" concept. We have never had more than 7 residents at a time in our building. The rooms are modest but the staff really keep the residents out in the "living room" common area as much as possible. Because it is memory care, there isn't as much interaction between residents but they have staff that lead activities. My mom participates in every activity they have from flower arranging to painting nails to singing. She loves all the activities. The food preparation varies from who is working that day. Som... read more
Business response:
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your mom enjoys the activities and that our small home-like model has provided the warm, personal environment you were looking for. It’s wonderful to know she is happy, well cared for, and that you consistently find her and her surroundings clean and welcoming during your visits. Thank you for your trust and for recommending Mustang Creek to other families—we’re honored to be part of your mom’s journey.
Our family feels that mom is getting excellent care at Mustang Creek. The staff is so calm and gentle with the residents. They are prompt to address any issues we notice, which aren't that many. The activities are twice daily and engaging. Mustang Creek was a good fit for our mother. We have an on going problem with clothes and bed linens disappearing, but suspect that it is a universal problem at all facilities. For that, I'll give them a 4, but the staff gets a solid 5
Business response:
Charlie - thank you so much for your thoughtful review and for trusting Mustang Creek with your mother's care. We're delighted to hear that our compassionate team and engaging activities have made Mustang Creek a great fit for her. It means a great deal to know you've had a positive experience with our staff and that they've been responsive to your family's needs. Please don't hesitate to reach out to our leadership team so we can continue working together to address any concerns. Thank you again for your kind words and supp... read more
The staff is always willing to listen and takes their time with each resident. If we have a special Request for either one of uur parents, the staff tries to accommodate that as well. Our parents love in separate rooms but they spend most of the day together. The staff tries to honor residents and who they are as people. The facility Itself is kept clean and always has fresh baked goods.
Business response:
Thank you for your kind words and for trusting us with the care of your parents. It means so much to our team to hear that you have experienced the compassion, attentiveness, and personalized care we strive to provide every day. We truly appreciate your feedback and are grateful to be a part of your family's journey.
The staff is very friendly and attentive. The food is delicious. The room is always clean and so are the common areas.
Business response:
We are happy to hear our staff, food, and clean spaces made a great impression. Your kind words mean a lot to us! Thank you for sharing your review.
The people in charge and the caregivers need to work on communicating the basic needs of the new people moving in. That is the only true complaint I have. I loved the homie feeling of the facility and the honesty of the staff.
Business response:
Thank you for your thoughtful review. We truly appreciate your kind words about the welcoming, home-like atmosphere of our community and the honesty of our staff. We also value your feedback regarding communication during the move-in process. Helping new residents and their families feel informed and supported is very important to us. Thank you again for taking the time to share your experience.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 370 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.