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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I think they do an excellent job at Mustang Creek Estates overall! The staff all seem very friendly and professional, and the facilities are clean and well kept. My loved one is doing well here! I do think they could stand to be a bit more thorough during the tour and move-in process. My loved one ended up needing to move to the memory care section shortly after moving in, and I think they would have caught this if they had done an assessment which would have saved a bit of stress. But overall it is a very nice place, and I ... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
This has been a good move for mom. It's a good facility. I like the care that she is getting. After a few rough moves, it's nice to find somewhere that is doing this good of a job. I would give them a five if five is the best.
Business response:
Thank you so much for your review! We are so happy to hear your mom is happy in her new home. We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
We visited this community while looking into care options for a loved one. I would rate everything a 5. I completely loved everything about this community. The one thing I really loved was that they had separate buildings for each level of care.
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again
We toured this community when we were looking into options for our loved one. The set-up here was interesting. It was like a large single home that was designed for around 10 residents. Residents had individual rooms, with a big shared common areas and kitchen. Our loved one wasn't interested in this kind of arrangement, although I personally liked the look of the community. It was also very good in terms of price.
Business response:
Thank you so much for taking the time to share your thoughts on touring Mustang Creek Estates in Keller. It is so great to hear you liked our unique neighborhood.
Our main concern is there have been problems with the medication being given correctly. There are new staff so that will probably improve. She complains about food - too many starch and they run out of things. It always looks good to me though.
Food was processed, meds were given by housekeepers, workers were pleasant, and the room was kept clean. However, there was a lack of medication tracking. They contacted me when he had no needles left for his insulin shot, and medication refills were not tracked.
Business response:
Thank you for taking the time to share your review. We want to address your concerns directly and ensure accurate information is provided for anyone reading. At Mustang Creek, our meals are prepared fresh in each home using ingredients delivered weekly. We do not serve processed, pre-packaged meals—our residents receive home-cooked food every day. Regarding medication assistance, only trained Resident Assistants handle medications. Housekeepers do not and have never been responsible for administering medications. We use a co... read more
The cleanliness of the room and level of care were substandard and there was a significant price increase in less than a year. I would not recommend it. They make it sound really nice when you're looking to put your loved one there, but fail to provide the service they describe
The staff was very nice! However they are understaffed especially at the Memory care building. When my Dad was in the regular Assisted living for probably a week or two maybe. They failed to give my Dad his most important medication. This caused my Dad to decline mentally. I was told they couldn't give him any liquid medication that they had to dispense. I was the one that figured out he wasn't getting it and let them know that he should be getting it in cups from the pharmacy. He fell a couple times during those two weeks. ... read more
In all honesty, our family wanted to love this facility. However, we could not even like it! It was a nightmare from the beginning! Our mom only lasted 2 weeks at MCE and it was 2 weeks too long! From the FILTH, lack of supervision, little to no activities to keep those sweet people active and their brains occupied and apparent lack of proper training of their staff…this was beyond anything we could imagine! I also find it appalling that A Place for Mom would even consider referring anyone to this facility! The list is too l... read more
Business response:
Wendy – thank you for sharing your experience. Our Keller campus has a dedicated Activity Director and Activity Assistant, who oversee daily activities for all of our residents to keep them engaged and active. We coordinate activities across all of our houses and encourage residents to participate in those happening in other houses during that time, ensuring they remain involved in all activities we offer. We can assure you that our staff goes through comprehensive training at the time of hire and continuous training monthly... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 309 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.