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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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Mustang Creek Estates Sachse is the worst place for for the elderly. They can not keep help so therefore all 5 buildings are left with no one caring for residents. They leave the residents by themselves for 30minutes to one hour at a time, the care givers are usually outside between buildings on some kind of break. The ratio of care givers to residents is not even at state requirements. Rooms and laundry are a challenge to get done. The director has lied, and makes promises that she can not keep. She is in need of a career c... read more
Business response:
This review was left in error for the wrong community. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum we do encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experience in the Senior Living industry, and let us work together to solve any concerns you ... read more
Mustang Creek Estates on Rapp Rd. In Keller, Texas is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted care in [building name removed] The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which sho... read more
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We have consistent private, local ownership that has handled countless situations and experiences ... read more
They have gone through several directors here. In addition the community, is filthy. The food served was pork and there was no other options given to the residents. They wouldn't always provide alternative options for those with dietary restrictions either. My loved one had unexplained bruises on them, and they didn't shower my loved one either for up to a week at a time. The community made promises and they didn't fulfill these promises to the family or my loved one. We ended up having to pay more to have my loved one move ... read more
The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side
Business response:
Thank you for your review. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address almost all concerns through good communication and partnership. Please reac... read more
I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.
Business response:
Thank you for your review. While sometimes changes need to be made in staffing, we are unsure of the situation you are referencing. Please reach out to our leadership team to discuss your situation so we can make it right. Thank you again for sharing your experience.
It is nice but they are definitely having staff issues. They are having problems keeping staff.
Business response:
Thank you for your review. Caring for seniors is very challenging and also very rewarding but it's not for everyone. We have an amazing staff that cares for our seniors like their own family. Thank you again for sharing your experience.
I would advise you not to go there. That place is not what it seems. We had family there every single day and we didn't see them do anything they said they were going to do. They were not equipped and not educated to handle my loved one or anyone with memory care problems.
Business response:
Thank you for your review. We apologize for not meeting your expectation and want to speak with you about your situation. Please reach out to our leadership team that has years of experience working with seniors and their families. Thank you.
They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.
Business response:
Thank you for your review. It is our protocol to check temperatures upon entry and we apologize that didn't happen on your visit. We hope you found a perfect fit community for your mom! Thank you again for sharing your experience.
My mother was aware of her surroundings and knew her children when she was admitted. She lost about 8 pounds her first moth. She passed away after a total of 3 months weighing less than 90 pounds. Started out at 128 pounds. The don't give 2 snacks a day. Only allowed 1 cup of coffee, never get to eat what they want. It was all a lie! Rarely more than 1-2 care guests 14 patients. If you don't show up they leave them in bed. Staff do not have memory care training. Never had soap or hand towel to wash.
Business response:
Thank you for your review. Your feedback is very upsetting and isn't our standard. Please reach out to our leadership team to discuss this situation. Thank you.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.7 star rating with 299 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.