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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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[name removed] is hard to work with, they say she is available 24/7, the go to person, I realize she has to sleep but when you go to her about real issues, you can hear her frustration of the issue. The next thing that makes me mad is they say once a week the patients room gets a deep clean, that is total crap, I clean my loved ones room. The food is passable there are a couple girls that cook pretty good, but if they aren't on...The girls (2) have to care for, cook, do laundry, medicine distribution and care for 14 people. ... read more
My loved one was previously a resident at Mustang Creek Estates Keller. Overall, our experience at this facility was poor. There were two Aides on each shift. I observed both of the Aides leaving the facility with no one there to take care of the residents. Custodial services were not provided as promised. The meals were not provided on time and were of poor quality. I would not recommend this facility.
Our family went to have an in person tour with Mustang Creek and I never made it past the front door. Walking in, the living, dining and kitchen areas were on top of each other - very cramped. It was loud and appeared unkept. I just told the greeter that I didn't want to waste her time, it wasn't a fit for my sister.
Business response:
Thank you for sharing your experience. We take pride in our home like model, designed to allow our residents to truly feel like they are at home. We are sorry to hear that Mustang Creek was not a good fit for your loved one, but we appreciate you considering us. Thank you again.
Our family did not have a good experience at Mustang Creek Estates. The place is struggling. My mom definitely did not get the care that we paid for The building is nice, and the people who work there are doing the best they can. But they are not cooks, and the meals are tasteless and bland. Meals tend to be carbohydrate heavy. Not a lot of vegetables. We had an incident where there was no one in the building as one of the clients left the building setting off the alarms. It took a little while for somebody to get there. The... read more
They had extremely nice staff there. It was just a bit too old for our liking, and the rooms were that of what you'd find in an older house.
Business response:
We appreciate the kind words about our staff! Thank you for sharing your feedback on our community, our Keller campus has been around since 2011! Thank you for taking the time to review our campus!
We toured with Mustang Creek Estates in Keller. It was a nice facility, but it was much too small for what we were looking for.
Business response:
Thank you so much for your review! We are sorry our neighborhood didn't work out for you. We are a neighborhood of homes for seniors that allow for intimate, personal care and our residents don't feel isolated down long hallways or on multiple levels. Thank you again for your review and sharing your experience.
I would recommend the community to others for their loved ones. The community is a very good. This is a smaller environment and it won't overwhelm the resident when moving in. The care is personal to the resident. The staff communication with the family has been very good when we have questions or concerns. They keep the us informed of any changes. There are three meals a day served to the residents, along with snacks. If the resident doesn't care about the food available, the community does have some other options the resid... read more
Business response:
Thank you so much for your review and recommendation! Our neighborhood setting does allow for a smoother transition for many of our seniors. So happy to hear the communication with our leadership is also going well! Thank you again for taking the time to share your experience.
Mustang Creek Estates Sachse is the worst place for for the elderly. They can not keep help so therefore all 5 buildings are left with no one caring for residents. They leave the residents by themselves for 30minutes to one hour at a time, the care givers are usually outside between buildings on some kind of break. The ratio of care givers to residents is not even at state requirements. Rooms and laundry are a challenge to get done. The director has lied, and makes promises that she can not keep. She is in need of a career c... read more
Business response:
This review was left in error for the wrong community. We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum we do encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experience in the Senior Living industry, and let us work together to solve any concerns you ... read more
Mustang Creek Estates on Rapp Rd. In Keller, Texas is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted care in [building name removed] The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which sho... read more
Business response:
Thank you for your review. We take each and every review very seriously and apologize for not meeting your expectations. Please be aware it would not be appropriate to share any personal specific details regarding our residents, families and employee situations in this forum, however we do strive to deliver quality care 100% of the time. Mustang Creek Estates has cared for thousands of seniors and have countless happy families. We have consistent private, local ownership that has handled countless situations and experiences ... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 371 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.