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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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The individual house keeping within our loved ones apartment definitely could of been better. The director [name removed] made our family all these different promises that just were not kept. They also just did not seem to be able to keep adequate staffing on the memory care side
Business response:
Thank you for your review. Taking good care of our residents requires a healthy partnership with our families. We strive to deliver quality care 100% of the time but we know there will be times that we fall short. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address almost all concerns through good communication and partnership. Please reac... read more
I would say to not go to this community. We liked this community in the beginning and moved all of my loved one belongings in. Then there was a turn over in the staff and everything changed. The new staff were not as well, no activities, the cook was not as good and things just did not go as we hoped. My sister does not even want to stay there any longer. I just felt like they should not have changed everyone at the same time.
Business response:
Thank you for your review. While sometimes changes need to be made in staffing, we are unsure of the situation you are referencing. Please reach out to our leadership team to discuss your situation so we can make it right. Thank you again for sharing your experience.
I think they make a good effort to provide services. There are some inconsistencies, and that's mainly due to staffing. For example, they had promised a consistent laundry schedule, which has not been consistent. There has been a lot of staff turnaround. In my mother's particular case, there's a language barrier and specific needs. With the staff turnover, that causes issues. With cleanliness, overall I see that the rest of the building is maintained very well, but they only clean the residents' rooms once a week. So what ha... read more
Business response:
Thank you so much for your review. We are so happy you are in contact with our leadership team with any of your concerns. We are a 24/7 business of people caring for people and we want to partner with our families to ensure a great experience for our residents. Thank you again for sharing your experience.
If I had to pick a community today, I would pick Mustang Creek Estates, again. The care is above average in the Memory Care unit. The staff is there for maintenance and cleanliness and aiding in general care. The staff are above average. The medication management, hygiene care, bathing and dressing assistance is some of the care types the community is able to assist with. It would be nice to see some additional staff; however, I do feel it is above average compared to other communities. I also understand this might be due to... read more
Business response:
Thank you for your review. It's great to hear you would pick Mustang Creek Estates! We are a privately owned Assisted Living and Memory Care neighborhood so we don't receive any support from Medicare or the state but we are affordable! Thank you again for sharing your experience.
What we really enjoy about the Mustang Creek Estate is the more personalized experience and care for our father in law. He is able to get more one on one attention which we appreciate. It has been a good experience so far, no real improvement as of yet. They do a great job is something happens, they adapt and fix it right away
Business response:
Thank you so much for your review! We do have a more intimate setting with a neighborhood of homes with only 14-15 residents per home. We are so happy to hear things are going so well. Thank you again for sharing your experience.
It is nice but they are definitely having staff issues. They are having problems keeping staff.
Business response:
Thank you for your review. Caring for seniors is very challenging and also very rewarding but it's not for everyone. We have an amazing staff that cares for our seniors like their own family. Thank you again for sharing your experience.
I would advise you not to go there. That place is not what it seems. We had family there every single day and we didn't see them do anything they said they were going to do. They were not equipped and not educated to handle my loved one or anyone with memory care problems.
Business response:
Thank you for your review. We apologize for not meeting your expectation and want to speak with you about your situation. Please reach out to our leadership team that has years of experience working with seniors and their families. Thank you.
This is a reasonable caring place for your loved one. They have activities like going out to eat, going to get ice cream. They also have an activity director that goes in and does great with the memory care.
Business response:
Thank you so much for sharing your experience. We work hard to engage all our residents in daily activities! Thank you again for your review.
They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.
Business response:
Thank you for your review. It is our protocol to check temperatures upon entry and we apologize that didn't happen on your visit. We hope you found a perfect fit community for your mom! Thank you again for sharing your experience.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 359 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.