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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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I added NA under quality of care because mom entered the facility under hospice care and there was not much for me to measure against the Mustang Creek staff specifically. The Mustang Creek administration shared great empathy and made the transition from rehab very easy, especially as I was needing to begin hospice care immediately on arrival. The restrictions by this facility to use a specific pharmacy and that they did not allow liquid medications made the process for my mother a bit more challenging. It was well overcome ... read more
Business response:
Tom - we are thrilled to hear that we were able to make the transition to our campus so easy going! We appreciate the kind words about our administration team and so glad your hospice team has been so wonderful and assisting with the care of your mom while at our Mustang Creek campus. If there is anything else we can do for you, please let us know! Thank you for your review!
This is the best facility for my mom and our family. Everyone is super nice and does a great job with each resident. Everyone is helpful and willing to go the extra mile. After having my mom at other facilities this is by far the best.
Business response:
Lori - it is so heartwarming to hear how our campus has been such a great fit for your loved one! We appreciate the kind words about our staff and thrilled to hear that they go the extra mile! Thank you so much for your review, if there is anything we can do for your loved one or family, please let us know!
We like that they will cook a meal outside of official meal hours - that is very nice! I also value their unlimited visiting hours!
Business response:
Matthew - thank you for sharing your kind review! We always strive to promote choice for our residents, allowing them to eat when they are ready to! We appreciate your review, thank you again!
What we like the most about the community is the Cost. When trying to figure out this whole process I was shocked at the price for someone that doesn't work and how they could afford this.. its crazy
Business response:
Thank you for the review. We work very hard to be affordable with our all-inclusive monthly rates and no levels of care!
From the enrollment process throughout his stay, it was a pleasant experience. The staff were so caring and took such good care of my dad. He had dementia and was practically deaf but the aids still did their best communicating with him and taking care of all his needs. I’m so happy he was somewhere that felt like home and I always knew he was comfortable and well taken care of.
Business response:
Janet - we are thrilled to hear that you had such a wonderful experience with us! We take pride in providing high quality care and we are touched to hear that our staff was able to connect with him despite the challenges! It is our priority to have our residents feel at home and comfortable and we are so happy that you and your dad feel that way! Thank you so much for sharing your experience!
I would recommend Mustang Creek Estates Keller to others because of what the staff did. As my mother declined, the staff chose to keep her where she was at even though she didn't fit their criteria in mom's home. They went above and beyond in the care of my mom.
Business response:
Susan, we are happy to have been able to accommodate your loved one and keep her comfortable in her current home! We take great pride in providing high quality care to all of our residents. Thank you for your recommendation!
What we like the most about the Mustang Creek Estates Keller community is the staff. The staff members there are all very attentive to our questions and needs. They are very accommodating. Based on the experience we have had so far, we would recommend them to other families.
Business response:
Thank you so much for your kind words about our Keller team! We have the most amazing staff who care so much about our residents and being a resource to our families! We truly appreciate your recommendation.
As far as I can witness, the staff are very helpful and friendly to visitors and residents. It's great that meals are prepared in each facility and the menu's seem good. Although I have not been around when prepared. Housekeeping appears great. The facility is always clean and orderly. Communication is not so great. But that might be a condition of circumstances. I am not family to the resident, though responsible for her. I know of activities only by taking a picture of the schedule posted on the facility wall. I have no fe... read more
Business response:
Doug - we appreciate the kind review regarding our Mustang Creek Estates Keller campus! Thank you for recognizing our homes cleanliness, the meals we provide, and our staff. We work very hard to provide high quality care and to make sure all of our residents are comfortable! We are sorry to learn about the communication issues you have been having, we know how important it is to stay informed and get feedback on questions you may be having. We will take your feedback and address those concerns. Thank you so much for your rec... read more
I really like the way it is arranged in a home-like setting. The house staff are great especially [name removed] and [name removed] in House D. I would recommend Mustang Creek Estates Keller to others looking.
Business response:
Amy - thank you for your kind words! We are so happy to hear how much you like our home-like model and our friendly staff! Thank you for your recommendations!
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.9 star rating with 370 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.