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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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From beginning to end everyone was very helpful. The tour and info meeting was very helpful. We call to ask questions after the meeting and they answered promptly and never acted as if we were a bother When we brought [name removed] to the facility, she was greeted warmly by all the staff. They've made sure she feels included and knows her new routine.
Business response:
Thank you so much for your thoughtful feedback! We're delighted to hear that you felt supported throughout the entire process, from the initial tour and information meeting to move-in day. We're especially happy to know that your loved one received such a warm welcome and is settling into her new routine while feeling included. Thank you for trusting us with her care—we're grateful to have her as part of our community!
On a scale of only one to five I would definitely Mustang Creek, a five but, they are really more like a 10! My mom and I feel the staff is very caring and attentive. The food always smells delicious and my mom says that it is! Common areas are always clean and neat and it's really a very pretty place to live. The front porches are very welcoming and the common areas are decorated just like home.
Business response:
Thank you so much for your wonderful review! We are honored by your kind words and thrilled to hear about the positive experience at Mustang Creek. Our team is dedicated to providing compassionate, attentive care and creating a comfortable, welcoming environment that truly feels like home. We appreciate you taking the time to share your experience and your feedback is incredibly encouraging to our staff.
No complaints. Worked with us very well. Now need to get Mom engaged in activities. I would recommend.
Business response:
Thank you for your kind words and recommendation. We’re so glad to hear that your experience with our team has been positive and that we were able to work well with your family throughout the process. We are fortunate to have a dedicated Activities Director and Activities Assistant who work hard to provide a variety of engaging programs and opportunities for our residents. We will continue encouraging your mom to participate and helping her find activities that match her interests and comfort level. Thank you again for your ... read more
My granddad just loves her wanna say thank you Mustang Creek for [ Name Removed] whenever there’s a problem with my grandfather and I reach out to her or he of course reach out to her. She always take care of the problem. I just wanna say thank you Mustang Creek Keller.
Business response:
Thank you for recognizing our team's dedication to providing excellent care. It means so much to us to know that whenever there's a problem with your grandfather and you reach out to our staff member, she is able to take care of the issue promptly. We truly appreciate you taking the time to acknowledge how she always addresses any concerns that arise. Your kind words about the care your granddad receives and the responsiveness of our team are deeply valued.
Toward Mustang Creek last week and I must say I give them five stars. The resident seemed happy. The caregivers were very friendly and kind when I walked in and one in particular supervisor I wanna say thank you for making my visit there comfortable her name is [Name Removed] and she’s at the Mustang Creek Estates in Keller and this is caregivers and management like her that makes you wanna say I know my mom or my dad will be OK
Business response:
Thanks for the five stars! We're thrilled our residents seemed happy and our caregivers made your visit comfortable. It means so much to us that you noticed how friendly and kind our caregivers were when you walked in. We're especially pleased to hear that our supervisor made such a positive impression during your visit to Mustang Creek Estates in Keller and helped make you feel comfortable. Having caregivers and management who can give families that peace of mind is exactly what we strive for every day.
Good people are really hard to find some time hard to find specially in the medical field, you find some that’s carrying and some that they’re just for their check, but there’s just one particular supervisor, which she when I first met her she was a caregiver. Her name is [Name Removed] and she’s at the Mustang Creek Keller Estates, and she truly truly cares for her residence. I watch her as she come in and she’s smiling. She speak in the resident speak bag and it’s just all of there wanna say thank you Mustang Creek for hav... read more
Business response:
Kamisha - we greatly appreciate your kind words about our supervisor and her genuine care for residents. It's wonderful to hear that you've witnessed her journey from caregiver to supervisor and how she has maintained that same caring spirit throughout. We're incredibly fortunate to have someone on our team who genuinely cares for our residents. Thank you for recognizing her dedication and for taking the time to share your positive experience at Mustang Creek Keller Estates.
Nico and the other ladies here have been great and have taken very great care of my dad. So if you need a place for your family member then Mustang Creek is the best place to take your family member. Nico and the other ladies are very friendly and they remember my name.. it makes me feel good that when I am not here I know my dad is in good hands.
Business response:
Sandy - thank you for your wonderful feedback about Nico and our team caring for your dad. We're honored to provide such meaningful support. It means so much to us to hear that our team have been taking such great care of your dad and that you feel confident he is in good hands when you're not here. We truly appreciate you recognizing the friendly, personal approach our team takes. Your recommendation of Mustang Creek as the best place for family members is incredibly meaningful to us, and we're grateful for the trust you've... read more
I know that I can call the Administrator any time and she will answer or call me right back (if she's in a meeting) and get back with me on any questions I have. We haven't had any "surprises" in our monthly bill like we did at our last AL facility... every month! Room sizes are small, but we moved from a 1 bedroom to a Studio, so I think it'd just an adjustment to a smaller room.
Business response:
Thank you for your kind feedback. We’re glad to hear you’ve had a positive experience with communication and that our team has been responsive to your needs. Your input means a lot to us, and we’re grateful to care for your loved one.
5s all across...I would say higher if I could. We had difficulty that Mustang creek help my mom and family through before she passed in fall. They were able to adjust the accommodations in her room depending on her state. Also provided support that are at a cost at other facilities. Great communication with me and family. A little better than hospice who I spoke to quite frequently.
Business response:
Abby - thank you so much for your incredibly kind words. We’re honored that we could support your mom and your family during such a difficult time. Providing comfort, flexibility, and compassionate care—especially as needs change—is something we care deeply about, and we’re glad that came through in your experience. It also means a great deal to hear that our communication and additional support made a positive difference for you and your family. Please know that you and your family remain in our thoughts. Thank you again fo... read more
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 368 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.