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Mustang Creek Estates Of Keller
- Assisted Living Facilities
- Keller, TX
About this business
Location details
675 Rapp Road, Keller, TX, 76248, United States
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Toward Mustang Creek last week and I must say I give them five stars. The resident seemed happy. The caregivers were very friendly and kind when I walked in and one in particular supervisor I wanna say thank you for making my visit there comfortable her name is [Name Removed] and she’s at the Mustang Creek Estates in Keller and this is caregivers and management like her that makes you wanna say I know my mom or my dad will be OK
Good people are really hard to find some time hard to find specially in the medical field, you find some that’s carrying and some that they’re just for their check, but there’s just one particular supervisor, which she when I first met her she was a caregiver. Her name is [Name Removed] and she’s at the Mustang Creek Keller Estates, and she truly truly cares for her residence. I watch her as she come in and she’s smiling. She speak in the resident speak bag and it’s just all of there wanna say thank you Mustang Creek for hav... read more
My granddad just loves her wanna say thank you Mustang Creek for [ Name Removed] whenever there’s a problem with my grandfather and I reach out to her or he of course reach out to her. She always take care of the problem. I just wanna say thank you Mustang Creek Keller.
The people in charge and the caregivers need to work on communicating the basic needs of the new people moving in. That is the only true complaint I have. I loved the homie feeling of the facility and the honesty of the staff.
Business response:
Thank you for your thoughtful review. We truly appreciate your kind words about the welcoming, home-like atmosphere of our community and the honesty of our staff. We also value your feedback regarding communication during the move-in process. Helping new residents and their families feel informed and supported is very important to us. Thank you again for taking the time to share your experience.
Nico and the other ladies here have been great and have taken very great care of my dad. So if you need a place for your family member then Mustang Creek is the best place to take your family member. Nico and the other ladies are very friendly and they remember my name.. it makes me feel good that when I am not here I know my dad is in good hands.
Business response:
Sandy - thank you for your wonderful feedback about Nico and our team caring for your dad. We're honored to provide such meaningful support. It means so much to us to hear that our team have been taking such great care of your dad and that you feel confident he is in good hands when you're not here. We truly appreciate you recognizing the friendly, personal approach our team takes. Your recommendation of Mustang Creek as the best place for family members is incredibly meaningful to us, and we're grateful for the trust you've... read more
I know that I can call the Administrator any time and she will answer or call me right back (if she's in a meeting) and get back with me on any questions I have. We haven't had any "surprises" in our monthly bill like we did at our last AL facility... every month! Room sizes are small, but we moved from a 1 bedroom to a Studio, so I think it'd just an adjustment to a smaller room.
Business response:
Thank you for your kind feedback. We’re glad to hear you’ve had a positive experience with communication and that our team has been responsive to your needs. Your input means a lot to us, and we’re grateful to care for your loved one.
5s all across...I would say higher if I could. We had difficulty that Mustang creek help my mom and family through before she passed in fall. They were able to adjust the accommodations in her room depending on her state. Also provided support that are at a cost at other facilities. Great communication with me and family. A little better than hospice who I spoke to quite frequently.
Business response:
Abby - thank you so much for your incredibly kind words. We’re honored that we could support your mom and your family during such a difficult time. Providing comfort, flexibility, and compassionate care—especially as needs change—is something we care deeply about, and we’re glad that came through in your experience. It also means a great deal to hear that our communication and additional support made a positive difference for you and your family. Please know that you and your family remain in our thoughts. Thank you again fo... read more
My mother has lived at Mustang Creek for 2 years. We've been pleased with the caregivers in House D. They are very kind with our mother. They keep her and her room clean. She has 3 good meals each day. She really enjoys happy hour and various outings. The other residents are very kind as well. For this time in her life, we consider MCE a blessing for her and her children. ??
Business response:
Alyce - we are deeply grateful for your kind words about House D caregivers and your mother's experience at Mustang Creek. It truly warms our hearts to hear that she has been comfortable and well-cared for during her two years with us. We're thrilled that she enjoys happy hour and the various outings we organize, as these activities are such an important part of creating a vibrant community atmosphere. We're also pleased to hear that she's enjoying her three, home-cooked, daily meals and that the other residents have been ki... read more
The providers do an excellent job with Care. The patrons always look well care for.
Business response:
Thank you for your kind feedback. We’re so glad to hear that you’ve noticed the level of care our providers deliver and that our residents appear well cared for. That’s exactly the standard we strive to uphold every day.
Frequently asked questions about Mustang Creek Estates Of Keller
How is Mustang Creek Estates Of Keller rated?
Mustang Creek Estates Of Keller has a 3.8 star rating with 359 reviews.
When is Mustang Creek Estates Of Keller open?
Mustang Creek Estates Of Keller is open now. It is open 24/7.